New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“Online orders are delivered to shop with no delivery charge with orders over £ 20.”

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Posted 7 years ago

“Prompt delivery no quibble returns. Deffo value for money.”

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Posted 7 years ago

“Good quality product, however not exactly as the pictured showed. Very good price however the cost of delivery seems a bit high. Otherwise very pleased, and delivery was faster than expected”

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Posted 7 years ago

“The clothes are very good for the money”

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Posted 7 years ago

“I always find the staff in new look extremely helpful i suffer from anxiety and find it daunting having to go shopping and dread events that involve having to glam up however these things need to be done, I have now found newlook sales assistants calm attentive and keen to assist also their on hand to be personal shoppers and are always willing to help you find that perfect outfit complete with shoes and accessories they take away all the stress and for that I give them 100% stores are always well presented and easy to access also”

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Posted 7 years ago

“Nice layout of the store. I was able to find what I wanted. There were members of staff on the shop floor. Clothing is affordable and stylish”

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Posted 7 years ago

“Sales are amazing always find bargains and really nice fashionable clothes even in large sizes.”

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Posted 7 years ago

“The quality of their clothing is amazing along with great value prices. Easy and fast delivery and collection options.”

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Posted 7 years ago

“Very happy with the 2 pairs of jeans I ordered. Perfect fit and super quick delivery time.”

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Posted 7 years ago

“I have ordered a lace-up boot from New look web site. The item got delivered on time as agreed and it was perfectly packed.”

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Posted 7 years ago

“Helpful staff. Good exchange policy”

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Posted 7 years ago

“I was told d exact date to collect my purchase and it was on time.”

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Posted 7 years ago

“Very good customer service very professional and polite”

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Posted 7 years ago

“They made a good product that was delivered promptly and was in good condition”

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Posted 7 years ago

“Delivery is always fast and good quality products, plenty of choice also they cater for petites which is handy for me”

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Posted 7 years ago

“Leggings are good quality and perfect fitting”

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Posted 7 years ago

“Good overall. Free shipping over certain amount.”

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Posted 7 years ago

“Always get lovely clothes, true to size. Amazing customer service.”

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Posted 7 years ago

“I always get trendy and affordable female shoes there”

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Posted 7 years ago

“I was having trouble placing an order online so had to phone customer services for help. The girl that answered couldn't have been more helpful. She did my order for me but we chatted about Christmas and other things and she was very friendly and happy. It made such a nice change and definitely brightened up my day.”

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Posted 7 years ago

New Look is rated 4.1 based on 527 reviews