New Look Reviews

Name: New Look
Rating: 4.14

4.1 Rating 527 Reviews

82 %

of reviewers recommend New Look

Company Reviews

Questions

Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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New Look 1 star review on 21st October 2024

Pooja

New Look 1 star review on 10th November 2023

Anonymous

New Look 5 star review on 19th October 2022

Anonymous

New Look 1 star review on 7th April 2022

Sheyla

Anonymous

Anonymous // 01/01/2019

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“The lady who served me was very nice and made conversation with me about my item which was a dress I needed for a party. I felt like she was genuinely interested and that definitely made me feel happy :)”

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Posted 7 years ago

“They were very happy and very very helpful they helped me find all I needed”

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Posted 7 years ago

“Very prompt service from ordering online to receiving goods - just a few days! Will recommend and use again - thank you!”

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Posted 7 years ago

“Product as described and efficient delivery”

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Posted 7 years ago

“They offer a variety of stylish, fashionable, well priced, quality products”

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Posted 7 years ago

“New Look are one of the few fashion brands who stock wider fitting shoes. Great range of fashionable shoes and not too expensive (especially as I received 25% off). Fast delivery by courier. Would definitely recommend using the online service.”

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Posted 7 years ago

“What Im most satisfied about it the communication that i have already received. I had confirmation to say the order was received from New Look itself. As a consumer what is the most important is the delivery updates - iv already received 3 text messages updating me every step of the way. I would defiantly recommend New Look online ordering for ease and convenience.”

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Posted 7 years ago

“Easy to use website, lots of choice and quick delivery to store”

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Posted 7 years ago

“Excellent quality and delivery was superb.”

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Posted 7 years ago

“Value for money. Speedy delivery. Sizes are not correct - I bought 2 pairs of men's jeans in size 30 which didn't fit so I measured the waist...both pairs only measured 28"”

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Posted 7 years ago

“Very friendly young female assistant help with finding the right size jeans for me and was just generally very pleasant to deal with.”

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Posted 7 years ago

“My order came. Looked ok till I tried it on there was a hole in it. Took dress straight back to the shop. Didn't have another dress unfortunately. So refunded me in to my account straight away.”

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Posted 7 years ago

“Great discounts, offers and convenient Free Click & Collect service. Loads of nice styles for all ages!”

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Posted 7 years ago

“Great value, and a fun product that's far better qualoty than expected. I'll consider them as an option far sooner when shopping for clothes.”

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Posted 7 years ago

“Good quality, wide variety, reasonable prices.”

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Posted 7 years ago

“Extremely happy”

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Posted 7 years ago

“I got 25% off everything and buy one get one free on beauty products. The cashier was very friendly and chatty.”

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Posted 7 years ago

“Plus size range is great, lots of choice”

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Posted 7 years ago

“Good quality clothes always delivered on time”

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Posted 7 years ago

“Clean store and items presented well, easy on the eye.”

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Posted 7 years ago

New Look is rated 4.1 based on 527 reviews