Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.14

1.1 Rating 373 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

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Metrics

1.1

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extras for just about everything and was very unprofessional organising us our car. They also advised us that if we kept the original insurance we paid for we would have to cover an extra £1250.00 cost on our credit card. We had to take out insurance cover from them. All in all it was very stressful. They wanting us to tick all was check boxes before we even seen the car. After near an hour they handed us the car keys and left us to find the car. Even then we had to go back to the office because they didn't give us a ticket to get out of the car park. They also charged us £45 for petrol usage but only left less than half a tank of petrol. After a short while. I had to fill up the tank to complete my journey returning the car with over half a tank left. They say they will refund the £45.00 along with the £125.00 excess insurance they charged us. Please could you make sure they do this To be honest, It was the worst car rental I ever had and would never recommend or hire a car from them again”

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Posted 6 years ago

“very serious, no problem on the phone to manage the booking”

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Posted 6 years ago

“NEVER RENT A CAR WITH THIS COMPANY! Our flight got delayed and we stood at Valencia AirPort at 1.30 at night with 4 children and no car. We took 2 taxi’s to our destination. Next day the car was ‘gone’, according to Rentalcars.com as we we ‘no show’ and this was our own risk...! They Did not offer any solution for another car and told us we have to pay for 3 days if we want to cancel the contract (and look for another car rental ourselves. They promised to call back, but never did. So €180 for no car and €200 on taxi’s and phonecost further, we still have no car ... what a fraude....”

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Posted 6 years ago

“Car was ready on time and costs were as expected and as detailed in the T&Cs. Very good value for money.”

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Posted 7 years ago

“Had to cancel my booking two hours after pick up time and would not issue a refund or part refund. Disappointed”

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Posted 7 years ago

“The prices were very competitive and the phone app great to use. Would recommend them easily.”

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Posted 7 years ago

“Really helpful to be able to search prices across multiple car hire firms - there's a lot of variance. However, the business model means that you book essential extras like car seats, and are then told that they're not guaranteed, which is unhelpful. They also attempt to chivvy you to buy *now* with constant pop-ups telling you that someone else has booked a car from your location, which makes it more stressful than I'd like.”

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Posted 7 years ago

“I rented a car through rentalcars,and I received the deposit fee only for 30%(from180Euro 60back).For my second letter was no longer answered.”

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Posted 7 years ago

“We have twice booked through this service its fantastic We arrive at the airport a lovely car is waiting for us simple to collect keys car has fuel and just drive away both times our cars were booked with Hertz also great company very good value for money no issues”

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Posted 7 years ago

“very easy to book”

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Posted 7 years ago

“They saved me, my pennies! No joke.”

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Posted 7 years ago

“Don't trust this company and don't use them. I booked a car but at the booked time the car hire supplier to them was closed. The response from Rentalcars was to claim that the supplier was open. I'm left with no car and an expensive taxi ride home and they wouldn't even refund the car hire. They are just a disgusting company.”

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Posted 7 years ago

“very bad service, and bad comunication, you cant complain...”

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Posted 8 years ago

Rentalcars.com is rated 1.1 based on 373 reviews