Rentalcars.com Reviews

Name: Rentalcars.com
Rating: 1.13

1.1 Rating 380 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

Questions

Metrics

1.1

Based on 380 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Rentalcars.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rentalcars.com 1 star review on 17th March 2024

Anonymous

Rentalcars.com 1 star review on 2nd February 2024

Nadine

Rentalcars.com 1 star review on 23rd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give less than one star I would. We didn't arrive exactly at the designated pick up time having booked an early time assuming we could therefore pick up that day. As a result, no car was available when we tried to pick up at the desk, even though we had already paid in full, and I've just been charged a "cancellation fee" of nearly £60 despite being left in the lurch in the airport with a baby and a weeping toddler. Today when I tried to get a refund and compensation, the manager hung up on me. Seriously, don't bother.”

Helpful Report

Posted 6 years ago

“My original booking was canceled without my knowledge. New booking was open with a car that didn't match previous requirements. After I've made the call to Customer Service, and booking number was canceled, I was offered that with the next booking with Rental Cars I will get a discount. Today (29/07/2019) I've made a new booking, called Customer Service and I was offered £4.32 discount from car booking, didn't include the insurance. It means that I was offered a 2.93% discount. I think something is wrong here... I've come back to book the car, and this is how you treat your Customers? Very Unsatisfied. Additionally what I was told by a person from Customer Service is that: Decision was made by a supervisor, and we need to make money on the bookings. We can't give Discounts, and he suggests to make a complaint! Your own Customer Service confirmed that discount I was given is not good, but he is only the messenger...”

Helpful Report

Posted 6 years ago

“Unable to collect car due to insufficient document and then no refund even tho I paid for 7 days car hire - advised by the car hire company that they would deal with everything - they didn't. Then advised to not submit a refund claim until after the hire period and then told I cant claim for a refund as its not within the 48 hour cancellation period. Terrible company policy and when booking they need to advise documentation required and also in the email. Still have no refund - suggest car hire companies no longer use this company.”

Helpful Report

Posted 6 years ago

“I won't be using rentalcars.com ever again. We rented a car with them for a three-week holiday. The booking process was straightforward, price was okay, and picking the car up from Sixt was actually a pleasurable experience. Unfortunately, my father died unexpectedly just as we started our holiday so we had to change our plans and bring the car back two weeks early. I called Rentalcars.com and they stated that as they were only a broker we had to deal directly with Sixt to ask about a refund. When I called Sixt, they said that as we'd booked through a third party we had to deal with rentalcars.com to get refund. When I called rentalcars back, they were entirely unsympathetic but refused to change their position. The frustrating thing is that Sixt would have been happy to give a refund if we'd booked directly. In short, although you may think you are saving a bit of money by going through rentalcars.com, their complete inflexibility and their total lack of sympathy at what has been a devastating time for us has cost us more money that we'll ever save, even if we book through them every time we use a hire car (which obviously we won't be doing ever again). Do yourselves a favour and go direct to the hire car companies and save yourself the massive hassle and frustration on the rare occasions where something goes wrong. I should point out that I have no complaints whatsoever with my experience with Sixt for this booking and would happily recommend them and use their service again.”

Helpful Report

Posted 6 years ago

“They manage to obtain cheap prices from the rental companies, but at the end of the rent these companies will always find a way to charge you for an extra and when you contact Rentalcars for support they will not take responsibility and tell you to contact the rental company directly. Watch out it looks cheap in the beginning but always very expensive at the end…”

Helpful Report

Posted 6 years ago

“Awful company. Sold me a car with a baby seat, and when we arrived in Turkey the car hire company Green Motion didn’t have a seat. They said they’ve not even received an order for one. So I had to drive illegally to the hotel as it was late and put my babies life at risk. My girlfriend and baby couldn’t use the car for the rest of the trip so all plans were ruined. Rentalcars since offered me £22 refund for the car seat and no other compensation. An absolute insult. I use this company all the time, at least 5 times per year. Won’t be doing any more. The customer service is horrific.”

Helpful Report

Posted 6 years ago

“Furious with this company Furious with this company. Arrived in Malaga this morning, with my voucher from Rentalcars.com that states quite clearly credit and debit cards accepted. The hire company said, 'no debit cards allowed for deposit'. I called Rentalcars.com who agreed that they gave me the wrong information and could only apologise. To get the car I had to take the hire companies insurance (despite already having insurance with a uk broker) wich cost me an additional 206 Euro. DO NOT TRUST THIS COMPANY!!!”

Helpful Report

Posted 6 years ago

“Extras for just about everything and was very unprofessional organising us our car. They also advised us that if we kept the original insurance we paid for we would have to cover an extra £1250.00 cost on our credit card. We had to take out insurance cover from them. All in all it was very stressful. They wanting us to tick all was check boxes before we even seen the car. After near an hour they handed us the car keys and left us to find the car. Even then we had to go back to the office because they didn't give us a ticket to get out of the car park. They also charged us £45 for petrol usage but only left less than half a tank of petrol. After a short while. I had to fill up the tank to complete my journey returning the car with over half a tank left. They say they will refund the £45.00 along with the £125.00 excess insurance they charged us. Please could you make sure they do this To be honest, It was the worst car rental I ever had and would never recommend or hire a car from them again”

Helpful Report

Posted 6 years ago

“very serious, no problem on the phone to manage the booking”

Helpful Report

Posted 7 years ago

“NEVER RENT A CAR WITH THIS COMPANY! Our flight got delayed and we stood at Valencia AirPort at 1.30 at night with 4 children and no car. We took 2 taxi’s to our destination. Next day the car was ‘gone’, according to Rentalcars.com as we we ‘no show’ and this was our own risk...! They Did not offer any solution for another car and told us we have to pay for 3 days if we want to cancel the contract (and look for another car rental ourselves. They promised to call back, but never did. So €180 for no car and €200 on taxi’s and phonecost further, we still have no car ... what a fraude....”

Helpful Report

Posted 7 years ago

“Car was ready on time and costs were as expected and as detailed in the T&Cs. Very good value for money.”

Helpful Report

Posted 7 years ago

“Had to cancel my booking two hours after pick up time and would not issue a refund or part refund. Disappointed”

Helpful Report

Posted 7 years ago

“The prices were very competitive and the phone app great to use. Would recommend them easily.”

Helpful Report

Posted 7 years ago

“Really helpful to be able to search prices across multiple car hire firms - there's a lot of variance. However, the business model means that you book essential extras like car seats, and are then told that they're not guaranteed, which is unhelpful. They also attempt to chivvy you to buy *now* with constant pop-ups telling you that someone else has booked a car from your location, which makes it more stressful than I'd like.”

Helpful Report

Posted 7 years ago

“I rented a car through rentalcars,and I received the deposit fee only for 30%(from180Euro 60back).For my second letter was no longer answered.”

Helpful Report

Posted 7 years ago

“We have twice booked through this service its fantastic We arrive at the airport a lovely car is waiting for us simple to collect keys car has fuel and just drive away both times our cars were booked with Hertz also great company very good value for money no issues”

Helpful Report

Posted 7 years ago

“very easy to book”

Helpful Report

Posted 7 years ago

“They saved me, my pennies! No joke.”

Helpful Report

Posted 8 years ago

“Don't trust this company and don't use them. I booked a car but at the booked time the car hire supplier to them was closed. The response from Rentalcars was to claim that the supplier was open. I'm left with no car and an expensive taxi ride home and they wouldn't even refund the car hire. They are just a disgusting company.”

Helpful Report

Posted 8 years ago

“very bad service, and bad comunication, you cant complain...”

Helpful Report

Posted 8 years ago

Rentalcars.com is rated 1.1 based on 380 reviews