“I would like to praise Robert dyas as recently I purchased a solar umbrella resin garden water fountain I was informed it would take 3weeks delivery and it came in 3days it is a fantastic product and everyone admires it”
“Wish I could give it no stars. I ordered a summer house in April for delivery on 6th June 2020 it didn’t arrive then it was supposed to come 23th July 2020 it didn’t arrive now they are saying 6th August !! I cannot get hold of them by phone or email !!”
“Ordered a bbq on 31/05/2020, only half the bbq arrived. Emailed Robert Dyas was advised the rest of the bbq would arrive in a couple of day. Needless to say it never arrived. Emailed again and no response. I had to do a credit card charge back to get my money back! When I got my money back from my credit card company guess what...they responded to my emails. Needless to say this issue has still not been resolved and I still have part of a bbq, but at least I paid on credit card and was able to get my money back that way.
Shocking company! shocking customer service! Avoid at all costs!!”
“Shocking customer service. I have been waiting nearly a month for an order that should have been delivered in 3-5 days. I have chased it with Robert Dyas several times and requested a refund 3 times. I keep getting an automated email response. I have a requested a call back from a real person but to no avail. I am now having to claim a refund through my credit card company as Robert Dyas customer service is non-responsive and frankly non-existent. Avoid this company at all costs.”
“Appalling customer services. I’m having to constantly email about a purchase I made and no goods have been sent.
My money had been taken and Robert Dyas accept no responsibility for the purchase and blame the suppliers who they have a lack of contact with. Would never recommend buying anything from this company. Avoid at all costs.”
“Ordered a shed 5th May, was told a delivery date on three separate occasions and guess what still not delivered.
Even though we purchased from Robert Dyas, they hold responsibility with Shire who apparently dont tell Robert Dyas what is going on.
The communication between them is next to nothing and have still not had any joy so have cancelled the order after waiting over 10 weeks.
You call Robert Dyas who say call Shire, you try and call Shire and get no response from them either. All rather frustrating. If I was told at the beginning that it would take this long I would have ordered elsewhere.
I gave the benefit of the doubt on two occassion due to Covid and understanding it was difficult times but after the third one that was it :(”
“I order an electric grill on the 3rd June which upon arrival stopped working on its first use. After several attempts to get hold of the company via their customer service website (note -they do not have a contact no.) I eventually decide to personally return the item to their Bristol store which was closed however I found a contact tele. no on their window. (tel 033310366770 if you need it) After several frustrating communications -live chat/email and telephone I have just had confirmation that the money has been sent back onto my account. It beats me why Theo Paphitas of Dragons Den fame would want to buy into this business which I can honestly say has the worst customer service I have ever experienced. DO NOT buy anything on-line from this company -you have been warned!”
“Shocking and appalling service - have been lied to since June - AVOID THIS COMPANY -
Purchase a playhouse for my son arrived in June - emailed ASAP due to damages - informed that they have raised as priority with supplier and waiting on their response - blah blah blah after always being asked by Robert LIEAs customer dontcare team for 2 days etc while they wait for the supplier to respond - 6 emails later and Twitter DMs they tell me to contact the supplier direct - which I did to be informed that Robert LIEAs have never even contested them. I have since forwarded on the emails to the supplier, as they could not believe what I was telling them.
Poor poor show.”
“Didn’t review the company until I’d placed my order and wasn’t feeling too confident. But I can’t fault them placed my order for an egg chair last Sunday and received it today.”
“Ordered goods 23rd June 2020, items shown in stock, 4th July, sent email to them as no goods received, they said they would contact their warehouse, and have not heard from them again. Tried telephoning them several times but gave up as no one answers the extensions. I feel they have taken my money by deception, and will not send the goods or refund me. Perhaps they are going bust.
Thank you Theo Paphitis. Retail group.”
“Appalling. I have been waiting for an item to be delivered since April (it's now the middle of July). The customer service is horrendous. Keep palming me off with the message that they are dealing with their supplier. "Thanks for your patience." GIven I have waited three months for an item that had an estimated delivery of 3-5 days, I would say I have been more than patient.”
“I had an an issue with my order damaged delivery then replacement sent in error Customer services contacted me and issues has be satisfactory resolved thank you .”
“I use both Didcot branch and Oxford branch and can't speak highly enough about the staff and how helpful they are even since opening up again after Covid-19.
I bought Delphis Kitchen Sanitiser and Cleaner just before shut down as I couldn't find any anti germ spray any where, this was recommended by Didcot branch, it was £3.99 for 700mls and I have just bought my 2nd bottle, I only use it for my large wooden chopping board now, it is brilliant, removes stains, has no scent so is is ideal for all chopping boards and work surfaces where food is being prepared.”
“Absolutely a joke of a company of been waiting nearly 2 weeks for my order and it still aint arrived..it said I would get it in 3 working days but that never happened...and when you phone they have you on hold for nearly one hour to tell you that you have to wait 72 hours before they can get a response to see whats going on with your order...this to me is ridiculous..i just feel like I'm stuck”
“A complete rip off. Went into Robert Dyas on Sunday 5th July to buy some halogen light bulbs as I have been doing for the past 6 & a half years. The packs of five they used to sell are no longer available. You could buy two packs for £15.00. Now, the bulbs are £4.99 each or two for £9.00. I needed them, I needed four. so had to pay for them. £18.00. A complete rip off!! Never again. Buying online from now.”
“I ordered a Charles Bentley Hanging Rattan Chair. It arrived before the predicted delivery date on a pallet. The delivery driver was happy to put it where I asked him to. The chair is lovely. I am very pleased with it and the price I paid”
“I ordered a gazebo which arrived & was extremely heavy didn’t unpack it as we felt it was unsuitable for our newly built decking .. after 3 phone calls & messages left 6 emails it was finally randomly collected 10days after requesting now I’m still waiting nearly 2 wks later for my refund of nearly £400 .. I would never use this company again! Very bad customer service contact available I know we are going through difficult times but if these company’s are offering a online service then they should be available for refunds..”
