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Shein Reviews

2.0 Rating 1,418 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m so disappointed. Ordered my stuff April 17. It shipped the 29th but first told me it shipped the 26th so I’m sitting here waiting for my stuff to find out it hadn’t even been shipped. It’s not even worth the wait. Could have saved my money and got some things from Walmart. Customer service sucks. And yet to get an update. By time it’s at my door I’ll get an update. Don’t waste you’re time just buy from somewhere else”

Posted 3 years ago

“I have multiple orders with SHEIN. Some have come in already and they were fantastic, but others have not even finished processing and it’s been well over 2 weeks! SHEIN isn’t a scam because i have ordered from them before but the processing on these specific orders for some reason is taking way longer than usual. Anyone else having similar experiences?”

Posted 4 years ago

“Shocking company, order not arrived and can not get a refund....BEWARE”

Posted 4 years ago

“It has been 2 months since i ordered some things from them and i never got anything, no customer service number nothing, I'm so disappointed!!”

Posted 4 years ago

“I placed My order April 8th. I still have not received my shipment. Why is that ? I would like to know my status.”

Posted 4 years ago

“My first 2 orders were great, this last one I ordered 9 days ago and it still hasnt shipped. There’s no way to speak to anyone about it. They don’t have email or phones. I wouldn’t call them a scam or fake, but it’s extremely frustrating to not be able to speak to a person or even just send an email for clarification”

Posted 4 years ago

“A FRAUD!!! They take your money and never send your items.. contacting customer service is impossible.. no contact number you have to create a ticket which no one ever attends to... Never will I be buying From or recommending this fraudulent company to anyone. RUN!!!!!”

Posted 4 years ago

“I ordered two things from Shein about 3 weeks ago and still haven’t gotten anything in the mail. The tracking number doesn’t give me an exact time and is not helpful at all. I would not recommend buying anything from here if you aren’t prepared to wait over 3 weeks for two items. 2 weeks is a reasonable amount of time to wait for clothing. I am very disappointed that I have to wait this long and will not buy from here again. Unless, however, this change is made immediately.”

Posted 4 years ago

“Ordered $96 in basic black work dresses. Got different colours. Garbage material. And inaccurate sizing. Literally 100 dollars for nothing. 10/10 would not recommend.”

Posted 4 years ago

“I ordered a dress for a wedding almost 2 months before the ceremony and I still didnt get it in time. Material is straight up TRASH! Yes the prices are cheap but your still going to get garbage. I recently.. about a month ago, I ordered a simple t-shirt. Still haven't gotten it. This site is a scam and con artists selling trash. Never again!”

Posted 4 years ago

“I made my first order in the beginning of March..It has been a month plus..still have not received.When I track,I'm told that its at the Beijing sorting facility since 22 March. I would like a refund immediately.”

Posted 4 years ago

“The worse. I ordered and paid through PayPal for 6 items, only to look back days to my account on Shein to see when items would be shipped and noticed that my order says cancelled, yet no email no return of my funds was given by Shein. I emailed customer service with several proofs only to be told that on their end it was cancelled and funds never received, thank God I used PayPal, where they can see that the funds were given and will dispute this for me. NEVER AGAIN WILL I PURCHASE FROM SHEIN, VERY POOR SERVICE.”

Posted 4 years ago

“I wish I had read these reviews before I ordered. I ordered 5 pair of pants that are extremely too big. I have no idea how to return them. Never again!”

Posted 4 years ago

“I DO NOT RECOMMEND IT. Damaged orders, difficult refunds and returns and sizes are not accurate.”

Posted 4 years ago

“I was skeptical about ordering after I read all the comments because they are 50/50. But this site is WONDERFUL! I usually wear a size 12-14 in US, so I ordered the curvy 1xl and they were just a bit baggy. The quality is great, and they ship quickly. I had an estimated delivery for March 10 and got everything on March 8th. Im placing my second order shortly.”

Posted 4 years ago

“Good quality”

Posted 4 years ago

“DO NOT BUY TERRIBLE COMPANY WRONG SIZES U WON'T GET REFUNFABRIC RUBBISH BE AWARE.”

Posted 4 years ago

“Terrible return policies and customer service. Their sizes are all wrong and their clothes are cheaply made. DO NOT waste your money.”

Posted 4 years ago

“Didn’t process my refund of $530 after all items were delivered back to them”

Posted 4 years ago

“Have not received my order as I write this and I hope to receive it. Their advertisement showed 5-8 days delivery from shipping, it's now been 11 days and somehow the info on my account has changed from shipment on the 24/1 to the 3/2?? This is frustrating and very disappointing!”

Posted 4 years ago

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Shein is rated 2.0 based on 1,418 reviews