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Shein Reviews

2.0 Rating 1,418 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,418 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with Shein for over 4 years now. It's hard to believe the bad reviews that I am seeing. I have been totally happy with Shein and I love the clothes and their customer service. Sure I had a problem once but I emailed them and they took care of it right away. You can send back free of charge and they credit your credit card right away. This is a great company to deal with. The clothes are beautiful and I get compliments all the time on their clothes. Please try them again.”

Posted 2 years ago

“Surprised these reviews are so bad, my personal experience was AMAZING. I ordered my first dress from Shein ever, and when it came in, it didn't fit right. :( I returned it, the process was fully automated, and I got a full refund, never needed to speak to a person! That was convenient, so I gave it another shot, ordered a size up. That sadly also did not fit, and I tried to return it again, this time they said it would have to be store credit (Shein points/wallet) and I said that's fair, I'm wasting their shipping money after all. But that went in smooth, it took some time, but not too long, and I left a good review of the return process -- which earned me more points. Then I used that to order something completely different, and THAT didn't fit!! But it didn't cost me much between the wallet and points, so I returned one more time, and they STILL refunded me, gave me more points, and I re-ordered that dress 2 sizes up, and through all my interactions, this one literally was FREE. And it DID fit! I am ecstatic, while the whole process was painful, it was mostly due to me picking the wrong sizes and fits for myself. On Shein's side, every step was simple and incredibly forgiving and generous! This is one of my favorite places to shop online now. Beyond the return process and policies, earning points for every interaction is cool, they are generous with coupons and sales, they have detailed fitting data in every dimension (except obviously I'm too dumb to be meticulous about using it, lol) but it measures height, weight, bust, waist, hips, length of dress.... Then even in the community reviews, other users post what size their bought, AND their dimensions, so I can filter for users closer to my size, and see what they advise! Sometimes they say "this one runs small, get one bigger than you expect," wish I had seen that before I bought my first dress! All in all, a great clothing website!”

Posted 2 years ago

“Very happy with every order never a problem with shein. Order from Ireland”

Posted 2 years ago

“Excellent order over £500 of stuff an all been fab if u check u size the shouldn’t be any issues get the tape measure out an double check fabric is so good 😊”

Posted 2 years ago

“Shein UK is brilliant. All my previous orders were delivered before I was expecting them. The products, so far, are always true to description. The packages always got to my home in absolutely good condition and their prices are very accessible. Always buy from them and never got disappointed, until now.”

Posted 2 years ago

“The true is i afraid to buy online shop but when I saw shein and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes”

Shein 5 star review on 8th June 2021

Posted 2 years ago

“it’s actually so good not going to lie, my order came early and the clothes are literally so cute!! dont be put off by other people’s opinions but honestly I was afraid to shop at shein and now I realise that this is so lit”

Posted 2 years ago

“the customer service is kinda bad mainly bc they dont really help you with anything when u ask a question , and the express delivery is kind of quicker then expected. it took 7-8 days and it might have been longer then 8 days mainly bc i bought 20 items . but besides tht the clothes are really cute and theyve stepped up on there quality so for mee i think u should order from there”

Posted 2 years ago

“I bought 8 things off of shein, they all came with in a month, and I am very happy with what I bought. Just make sure to read the reviews on the item. That's what I did and my order was great.”

Posted 2 years ago

“I hesitated to purchase as it is for an upcoming birthday which I was unsure items would arrive on time but ordered anyway. Order was placed 4 days ago and just received it today! The items I purchased are pretty much in line with what I expected and saw online. Last of all, each item was placed in a separate bag which was a very nice touch! Thank you Shein for better than expected delivery and I am absolutely delighted with the products and the prices!”

Posted 2 years ago

“Super happy with 6 blouses as well as Sheins reports throughout the process. Neatly packaged in separate ziplock bags. Received in 3 days after paying courier fee.”

Shein 5 star review on 5th May 2021

Shein 5 star review on 5th May 2021

Shein 5 star review on 5th May 2021

Shein 5 star review on 5th May 2021

Posted 2 years ago

“I have ordered from shein for the past three years and I have never had a problem with them. I love their clothes and they fit great. Their prices are great. I have gone to local stores and they carry the same merchandise much more expensive. You just have to see the measurements of clothing your selecting. Not all clothing have the same measurements. As for deliveries and returns as of yet I have never had an issue. I once had a problem with a delivery but it was the post office fault. I have made multiple returns with no problems. You must also make sure item you are ordering is non refundable. Their point program is great too. I love shein!!”

Posted 2 years ago

“Excellent service, good quality clothing including plus size. Delivery time is reasonable considering where its coming from, and the returns process is straight forward and free of charge. What's not to like!!”

Posted 2 years ago

“I have made so far several online orders from shein over the past couple of months, dresses, tops, light jackets, accessories etc ... I am very satisfied with this brand. The quality is very good with respect to the price that you pay ! The shipping is quite fast, I always receive my packages before the estimated delivery time. The return process is FREE (which is amazing) and I always get refunded on my credit card. I truly recommend Shein !”

Posted 2 years ago

“Shein has reliable clothing and I wear them all the time, they are amazing on shipping also.”

Posted 3 years ago

“I love it”

Posted 3 years ago

“My experience with Shein was absolutely smooth. I ordered on 14.04.2021 and received my parcel on 23.04.2021(Johannesburg, South Africa). Communication was good and the items I bought were perfect 👌”

Posted 3 years ago

“Love Shein . It is decent quality for the price you pay. My kids use it for upto date throw away items”

Posted 3 years ago

“I love the designs and quality and shipments are faster than any online stores i shopped before, i certainly recommend it over store cheap brands like urban planet or sirens or forever 21”

Posted 3 years ago

“I’m not sure why there is all this negative reviews. I have bought many items on Shein and YES some are good and some not so good, however there is sizing and measurements mentioned clearly on the items and reviews from a lot of customers with attached photos! Many times I’ve had issues with items they sorted it out for me always and refunded if needed. Their customer services is good as they reply and help and shipping times ofcourse depends on where you live. The prices are reasonable compared to many brands and some clothes quality is excellent and some not so much so if you have issues please message them don’t scare away customers from reviews like this if you don’t bother shopping and choosing items correctly!”

Posted 3 years ago

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Shein is rated 2.0 based on 1,418 reviews