SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.67

3.7 Rating 510 Reviews

66 %

of reviewers recommend SIROKO

3.7

Based on 510 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how SIROKO made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had 2 pair of Siroko's. Few weeks ago one off them broke. Contacted Siroko and they gave me the option to chose a new pair. They shipped them the next day! Great customer service!”

Helpful Report

Posted 4 years ago

“Only buy if your after a cheap pair of glasses that look good but won't last. I bought a pair of dark grey k3 sunglasses with the yellow/red lenses. A also bought a photochromic lens as the discounts offered by siroko are very reasonable. All seemed well until I tried to change the lenses out and replace with a different pair. It is very difficult and requires an uncomfortably large amount of force to remove and reinsert lenses to point when I was worried about damaging the lens surface. After 5/10 minutes of trying, the tops of the lenses had been chipped as there was no other way of reinstalling the lenses without causing some minor damage. After this I accepted not to take out the fancy yellow lens until they were damaged enough that I'd throw it away. This, as it turns out is very very easy to do. Even the simple act of cleaning the lens after a ride with lens cleaner and a brand new cloth will result in fine scratches all over the lens surface front and back. The plastic itself feels cheap and brittle, to the point where just putting the glasses on would result in creaking and clicking from the frame. After 6 months my experience with these sunglasses came to an end this past weekend when I was about to tackle a ride, I went to put them on and they snapped under next to no pressure at all rendering them and the extra set of lenses I bought useless. These sunglasses do work, they are polarized and they do look good and with regular discounts, you could bag a bargain. If that's all your after then go for it. However, if you want a pair of reliable cycling glasses that won't brake or cause problem I'd invest in something a bit more expensive and go somewhere else.”

Helpful Report

Posted 5 years ago

“They made me happy by their fast responsive customer support. I had a problem with the glasses, they helped immediately. It's very nice.”

Helpful Report

Posted 5 years ago

“Bought a pair of the K3 The Cyclist. They shipped fast, and seemed like a good deal with good style. I also purchased 2 of the optional lenses (clear and yellow). For my first ride with them, I switched out the lenses using the directions. They required an unreasonable amount of force to be placed on the nose piece to get the lens to seat in the upper recess. The nose piece looks like VERY flimsy plastic. On the second ride, I had to change the lenses again, but this time (again following the instructions) the nose piece snapped right off. I had to glue the nose piece back on to finish my ride. I tried to get a warranty, as I only got ONE ride with these glasses before they broke (following their instructions for lens change-out). They denied the warranty, because the glasses had been modified (glued back together). Mind you, they broke BEFORE the glue, and the company was informed that they were only glued to safely finish a long distance ride. It's not like they would be able to fix them if they weren't glued. They just wanted an excuse not to stand behind their product. So, BEWARE! Don't buy these thinking that you can change the lenses. And consider them disposable, because they don't stand behind their products.”

Helpful Report

Posted 5 years ago

“DON'T BUY HERE. First; delivery is very late. Customer service does not respond. Returns only possible at high costs and they make the return-proces as difficult as can be (no order-conformation/no ordernumber etc.). SHAME”

Helpful Report

Posted 5 years ago

“Absolutely fantastic glasses. Great customer service. The quality of the product is incredible. I highly recommend purchasing Siroko glasses. I bought the K3.”

Helpful Report

Posted 6 years ago

“Gafas de maxima calidad! Super rapido el envió y muy comodas. A parte de unos diseños TOps.”

Helpful Report

Posted 6 years ago

“Order and payd but no sunglasses received No answer on emails and contact form.!! Also status order ( track and trace ) doesn’t work !!! Very bad service !”

Helpful Report

Posted 6 years ago

“Ordered and payded but still not reciveved my items after almost 1 month. No answere on my mail or there homepage Contact site.”

Helpful Report

Posted 6 years ago

“Great customer care and really fast shipping. Bought a pair of sunglasses and are totally worth it :)”

Helpful Report

Posted 7 years ago

SIROKO is rated 3.7 based on 510 reviews