SIROKO Reviews

Name: SIROKO
Address: PLAZA SEIS DE AGOSTO, N6 - 2, GIJON, Asturias
Rating: 3.99

4.0 Rating 793 Reviews

74 %

of reviewers recommend SIROKO

4.0

Based on 793 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of their products has always been good and I've placed many orders with them. For my last order, they shipped ladies bibs instead of men's bibs. I returned them and asked for the correct bibs to be replaced. They said they could only refund the wrong bibs. That means I know have to order the bibs again and pay for shipping, even though it was their error. Very poor customer service. How do they expect me to order from them again when this is the type of service they offer?”

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Posted 1 year ago

Hello David, We are truly sorry for this experience. We have reached out to you privately to help resolve the issue as quickly as possible. Best regards from the team at: www.siroko.com

Posted 1 year ago

“Nuevamente les estoy muy agradecida a la rápida respuesta y la inmediata solución. Muchas gracias por toda la gestión.”

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Posted 1 year ago

¡Hola Espe! ¡Mil gracias por tu bonita reseña y tus palabras tan amables! 🥰 Nos hace muchísima ilusión saber que quedaste contenta con la rapidez y la solución ofrecida. ¡Estamos siempre aquí para lo que necesites! Cualquier cosita, no dudes en escribirnos. Con mucho cariño, El equipo de SIROKO.

Posted 1 year ago

“Great service, nice products! Thank you Siroko”

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Posted 1 year ago

Hello Lique! Thank you so much for your amazing review! We are delighted to hear that you are satisfied with our service and products. 🤗 This motivates us to continue offering the best to our customers. If there is anything else we can help you with, please do not hesitate to let us know. With love, The SIROKO team

Posted 1 year ago

“No information about materials used in clothing products.”

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Posted 1 year ago

Hallo Piotr, wir bedauern Ihre Erfahrung sehr. Die Informationen zu den Produkten finden Sie detailliert auf unserer Website. Wenn Sie weitere Informationen wünschen, kontaktieren Sie uns bitte über das Formular https://www.siroko.com/es/i/contacto. Mit freundlichen Grüßen vom Team von: www.siroko.com

Posted 1 year ago

“Beautiful color, material feels like a second skin 🤩 I love your shirts ❤️ I have over 10 of them 😁”

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Posted 1 year ago

¡Hi Anna! Thank you so much for your amazing review! We love hearing that you adore our T-shirts and feel like they're a second skin. ✨ It's fantastic to have you as part of the SIROKO family with over 10 T-shirts! If you need anything else, please don't hesitate to let us know. Best wishes, The SIROKO team

Posted 1 year ago

“Tuve un pequeño problema con la empresa de paquetería y Siroko se puso en contacto con ella para solucionarlo. Así que estoy muy contenta tanto con esa gestión como con el producto que compré :)”

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Posted 1 year ago

Hola Andrea, ¡Muchas gracias por tu reseña tan positiva! Nos alegra saber que pudimos ayudarte con el inconveniente de la paquetería y que estás contenta con tu compra. ¡Eso es lo más importante para nosotros! Si necesitas algo más, no dudes en contactarnos. Un saludo, El equipo de SIROKO

Posted 1 year ago

“Der Versand erfolgt super schnell. Die Ware ist auch super bequem! Bei einem Mängel wurde mir zügig geholfen! Toller Service danke!!! Werde wieder bestellen!”

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Posted 1 year ago

Hallo Dennis, vielen Dank für deine Bewertung! Wir freuen uns sehr, dass die Lieferung schnell war und dir das Produkt gefällt. 😊 Wir freuen uns auch, dass wir dir schnell bei deinem Problem helfen konnten – dafür sind wir da! Wir hoffen, dich bald wiederzusehen. Viele Grüße, das Siroko-Team

Posted 1 year ago

“Customer service is very helpfull”

Helpful Report

Posted 1 year ago

Hello Anna, Thank you so much for your wonderful review! We are delighted to hear that you found our customer service helpful. Your satisfaction means everything to us! If you have any further questions or need assistance, feel free to reach out. Warm wishes, Team SIROKO

Posted 1 year ago

“all good with siroko, very great cx team”

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Posted 1 year ago

Hello, Xavier! Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team. Your satisfaction is our top priority, and we’re always here to assist you. Looking forward to seeing you again soon! Best regards, Team SIROKO

Posted 1 year ago

“I had some problems with shipment. Customer et service help me to solve the situation”

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Posted 1 year ago

“I had some problems with shipment. Customer et service help me to solve the situation”

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Posted 1 year ago

Hello, Federica! We are very sorry to hear that you had problems with the delivery, but we are glad to know that our customer service team was able to help you resolve it. If you need anything else or have any other questions, please do not hesitate to write to us. We are here to help you! 😊 Best regards, Siroko.

Posted 1 year ago

“Todo muy bien, el producto genial, la atención vía email ha sido rápida y han estado atentos en todo momento. Gracias!”

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Posted 1 year ago

Hola Sara, ¡Muchísimas gracias por tu reseña tan positiva! 😊 Siempre estaremos aquí para atenderte en lo que necesites. ¡Esperamos verte nuevamente pronto! Un saludo, El equipo de SIROKO

Posted 1 year ago

“Desde que decidí apostar por ellos y llevar su ropa me he dado cuenta que es 🔝, tanto la profesionalidad como la calidad. Asique siempre seguiré llevando la ropa de SRKO”

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Posted 1 year ago

Hola Carla, ¡Muchas gracias por tu increíble reseña! 😊 Estamos encantados de saber que valoras tanto nuestra profesionalidad como la calidad de nuestra ropa. Tu apoyo significa mucho para nosotros y nos motiva a seguir ofreciendo lo mejor. ¡Siempre será un placer tenerte con nosotros! Un cordial saludo, El equipo de SIROKO

Posted 1 year ago

“Es una empresa seria y con buenos productos”

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Posted 1 year ago

Hola Angel, ¡Muchísimas gracias por tu reseña! 😊 Nos alegra saber que valoras la calidad de nuestros productos. En Siroko, nos esforzamos constantemente por ofrecer lo mejor a nuestros clientes. ¡Esperamos verte de nuevo pronto! Saludos, El equipo de SIROKO

Posted 1 year ago

“Produto muito confortável e prático de usar. Entrega antes da data prevista , o que demonstra uma eficiência de trabalho incrível. Adorei”

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Posted 1 year ago

Olá Nuno, Muito obrigado pelo seu comentário incrível! 😊 Ficamos muito felizes em saber que você achou o produto confortável e prático. Além disso, estamos sempre empenhados em garantir uma entrega eficiente, e é ótimo ouvir que conseguimos impressioná-lo nesse aspecto. Agradecemos por escolher a SIROKO e esperamos vê-lo novamente em breve! Um abraço caloroso, Equipe SIROKO

Posted 1 year ago

“Je mesure 5 pieds 11 pouces 1/2 et je pèse 187 livres. J'avais commandé un cuissard de taille M, et j'avais commandé ce chandail en taille L. Mais j'ai tout retourné et j'ai pris une taille supérieure. Cuissard L et chandail XL. Le chandail est encore serré, mais il épouse parfaitement le corps. Excellente qualité.”

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Posted 1 year ago

“Los contacté por una duda en mi pedido online y me brindaron soporte de inmediato. Recomiendo este canal de atención.”

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Posted 1 year ago

Hola Alexander, ¡Muchísimas gracias por tu comentario! 😊 Nos alegra saber que recibiste un soporte inmediato para tu consulta. En Siroko, nos esforzamos por ofrecer la mejor atención al cliente, y tu recomendación significa mucho para nosotros. Siempre estaremos aquí para ayudarte con lo que necesites. Un saludo cálido, El equipo de SIROKO

Posted 1 year ago

“Unfortunately, my cycling core arrived damaged and stained. Within a few days of my written complaint to the siroko support team, I got a very helpful answer and after exchanging some more emails concerning details of my order and of the damage it arrived with, I received the confirmation that a new item was on its way to me. I can’t review that new item yet, since it has not arrived. But my experience with Siroko‘s customer service was excellent.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for your review! 😊 We are happy to hear that our support team was helpful and quick to respond to your request. We sincerely apologise for the inconvenience with your order and will do our best to ensure you have a great experience with your new item when it arrives. We look forward to hearing from you about the new shipment! If you need further assistance, we are always here for you. Best regards, The Siroko team

Posted 1 year ago

“Good jacket but, the termo sleaves are fragile and prone to tear, and it has got no way of tightenint the bottom around your body so wind and snow can get in very easely”

Helpful Report

Posted 1 year ago

Ciao, grazie mille per il tuo commento e per aver dedicato del tempo a condividere la tua esperienza. Siamo lieti che la giacca ti sia piaciuta, anche se ci scusiamo per i problemi che hai menzionato con le maniche riscaldate e la vestibilità più bassa. Il tuo feedback è molto prezioso per noi e lo abbiamo già condiviso con il nostro team di sviluppo prodotto. Siamo sempre alla ricerca di modi per migliorare e questo tipo di feedback ci aiuta a continuare a evolverci. Cordiali saluti, Il team Siroko

Posted 1 year ago

“Assistenza spettacolare Bravi”

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Posted 1 year ago

Ciao Walter! Grazie mille per il tuo messaggio! 🤗 Siamo lieti di sapere che ti sei sentito ben supportato. Commenti come il tuo ci motivano a continuare a dare il meglio di noi stessi! 💪✨ Saremo qui ogni volta che avrai bisogno di noi! 🙌 Cordiali saluti, Il team Siroko

Posted 1 year ago

SIROKO is rated 4.0 based on 793 reviews