SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2ºD, Gijón, Asturias, Asturias
Rating: 3.71

3.7 Rating 536 Reviews

67 %

of reviewers recommend SIROKO

3.7

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I ordered a ski jacket, I confirmed with the company that it would be delivered through a courier and USPS. They then sent it USPS and I dont get USPS delivery. The jacket was then sent back to the company and they said they would refund me and that was weeks ago. They are no longer even answering my emails. This company is not honest and I would never suggest anyone ordering anything from them. They don't even have a customer service phone number.”

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Posted 1 year ago

“I got the W1-W Tremblant and was excited to snowboard with it. Although it’s warm, the jacket rolls up and I got snow in my back a few times”

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Posted 1 year ago

“Too uncomfortable to take things out of the rear pockets while riding due to the high back pocket upper position - Nothing else is bad. Regrettably I gave up pulling something out of the pockets”

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Posted 1 year ago

“This jacket od great! Light, stretchy and warm and beautiful colors.”

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Posted 1 year ago

“Delivery was super fast, ordered on the 27th Dec, arrived on 2nd Jan. Fabric and making looks and feels perfect! I would have loved this, except... Size chart states 63 cm length for size L-XL. My piece came with the length of 54 cm-s, measured from neck lining to bottom. That's 9 cm-s short! Barely covers my belly button. (I'm 193 cm-s tall)”

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Posted 1 year ago

“We ordered a jacket two weeks ago, have not received it and the tracking is not current. Now my son won’t have it in time for Christmas. Do not recommend this company at all.”

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Posted 1 year ago

“I have tried to contact this company on 3 seperate occasions about my order within the past 2 weeks and have not yet received a response. I placed my order about 3 weeks ago and my tracking has not been updated in a while. The inability to respond to THREE SEPERATE inquiries that I have made regarding my order is beyond inappropriate. I am very unhappy with the complete lack in customer service from this company and as a result I would never recommend this company or products to anyone in the future. Do better.”

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Posted 1 year ago

“they never reply the email and do not handle any problems with their customer services”

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Posted 1 year ago

“No information abour order, no contact, no response for email. I DO NOT RECOMMEND IF YOU DONT WANT TO LOOSE YOUR MONEY!!!!!”

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Posted 1 year ago

“La tuta è bellissima veramente ho preso sia i pantaloni che la giacca e sono rimasta veramente soddisfatta del mio acquisto l’unica pecca è che forse dovevo prendere una taglia in meno della giacca 🫶🏻”

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Posted 1 year ago

“Hi, I would like to share with you that if you have any problem, they are not going to solve anything because the Customer Support ignore you all the time until there is no solution.”

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Posted 1 year ago

“I don’t know, maybe they read the reviews and changed something, but the site support responded to me after 5-10 minutes, and the order arrived in Poland in 2 days. I ordered 3 items: a women's jacket and two overalls (men's and women's). The quality looks excellent, I haven't tested it yet. The only thing is that the sizes are really a little big.”

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Posted 1 year ago

“Increíble como bajaron la calidad de sus productos incluso del Packing, ya he comprado 5 lentes de sol con Siroko pero los dos últimos se sienten de mala calidad y para que hablar del Packing horrible comparado de como venían antes, hasta con Sticker venían, se nota que no quieren gastar dinero, decepcionado de la marca, nunca más compro con Siroko.”

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Posted 1 year ago

“Es preciosa y super calentita 😍😍 este invierno no voy a pasar frío❤️ gracias Siroko 😍”

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Posted 1 year ago

“Buy 1 or 2 sizes smaller than you usually use. I usually use S/M and bought an M. I think i will need a XS.”

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Posted 1 year ago

“Bijna mijn hele fietsgardarobe bestaat uit fietskleding van Siroko en kan dus zeggen dat ik fan ben van het merk. Deze beenstukken heb ik besteld en ging er vanuit dat ze vast ook goed zouden zijn. Dat viel echter heel erg tegen. De pasvorm is slecht en de stof heeft te weinig stretch. De onderkant is zo nauw dat mn voet er bijna niet doorheen past en de stof is rondom de knie weer te los. Bij andere merken heb ik daar geen last van. Kortom dit was echt een miskoop.”

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Posted 1 year ago

“Appalling customer service. Second time ordering. First pair of glasses excellent quality and as described. Second pair were vastly different from the advertised picture. I raised this with them- they informed me that lenses can vary “considerably indoors or outdoors”. I felt this was an ok response so went outside the next day in sunlight. They were still nothing like the picture so I informed them and sent evidence. “Please note that as we already explained, The web colour is the colour of the lens in bright conditions and once you can try them in high light conditions, you will be able to see it.” I explained again that as per the photo they are still totally different to the picture advertised. To assure I had covered all boxes I also took a photo in studio light, and edited the picture to add maximum brightness and I could still not achieve a likeness to the advertisement. They have offered for me to return the item at my expense. I have already spent £10.95 on postage and they would like me to pay a further £8 to return them. £18 out of pocket for an item totally different to the advertisement. Would not recommend for accuracy of advertisements or complaint resolution. Be careful when buying with Sirko”

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Posted 1 year ago

“Occhiali K3 MTB. Dopo solo un anno la lente è diventata inutilizzabile; si è staccato il trattamento a specchio. evidenzio che li ho sempre solo usati per andare in bici max 4/5 ore settimanali e li ho sempre solo puliti con acqua e poi asciugati con un panno morbido. Qualità veramente pessima, li paghi poco ma valgono ancora meno.”

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Posted 1 year ago

“DO NOT USE. AVOID. The frame to my glasses broke within 3 months. After contacting the company I received awful customer service, and was told I would not receive a replacement or refund. I was very shocked as this is not the experience you get with Oakley, or with sports providers like Sportshoes and Pro Direct. Spend a bit more and go elsewhere.”

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Posted 1 year ago

“Good quality kit. No better or worse than kit I've purchased for quite a bit more money. People seem to have problems with sizing. For whatever it's worth, I'm 6ft (183cm) and 170lbs (77kg) and wear a medium in both bottom and tops in their SRX line.”

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Posted 1 year ago

SIROKO is rated 3.7 based on 536 reviews