SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.92

3.9 Rating 707 Reviews

73 %

of reviewers recommend SIROKO

3.9

Based on 707 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muchas felicidades, seguimiento en todo momento, amabilidad y empatía, mil gracias”

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Posted 2 weeks ago

¡Hola, Guillermo! 😊 Muchísimas gracias por tus palabras. Nos hace mucha ilusión saber que te has sentido bien acompañado durante todo el proceso y que nuestro seguimiento, cercanía y empatía han estado a la altura de tus expectativas. Comentarios como el tuyo nos motivan a seguir dando lo mejor de nosotros cada día. ❤️ Aquí estaremos siempre que nos necesites. Un abrazo, Equipo SIROKO 🚴‍♂️✨

Posted 2 weeks ago

“Ottimo prodotto arrivato nei tempi stabilito... Lo consiglio”

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Posted 2 weeks ago

Ciao, Francesco! 😊 Grazie mille per aver condiviso la tua esperienza. Siamo felici di sapere che il tuo ordine è arrivato in tempo e che sei rimasto soddisfatto dell'acquisto. Ti siamo davvero grati per la tua raccomandazione e per la fiducia che hai riposto in noi. Speriamo di poterti accompagnare di nuovo molto presto! 🚴‍♂️✨ Cordiali saluti, Il team SIROKO

Posted 2 weeks ago

“Sono sempre molto professionali”

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Posted 2 weeks ago

Ciao Matteo, Ti ringraziamo per il tuo acquisto e per il tempo che hai dedicato a lasciarci una recensione. Speriamo che tu possa apprezzare i tuoi prodotti! Ti auguriamo una splendida giornata! www.siroko.com

Posted 2 weeks ago

“Réagissent vite et font vraiment au mieux pour le consommateur, merci !”

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Posted 3 weeks ago

Bonjour Maïa, Un grand merci pour votre retour. Nous sommes ravis que notre réactivité et nos efforts pour le consommateur vous aient satisfait. Si vous avez besoin de quelque chose, n’hésitez pas à nous contacter ❤️ Bien cordialement, L'équipe SIROKO

Posted 3 weeks ago

“I would like to highlight the very professional and customer-oriented approach taken by your company in handling my complaint. While the initial outcome was not entirely in my favor, I genuinely appreciate the transparent communication, fair assessment of the situation, and the willingness to offer a reasonable solution. The overall handling of the case reflects a strong commitment to customer satisfaction and a high standard of service quality. I particularly value the prompt response, clear explanation, and respectful tone throughout the process. Thank you for your constructive approach and for maintaining a high level of customer care. It reinforces my trust in your services.”

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Posted 3 weeks ago

Hello David 😊 Thank you very much for your kind words. We’re truly delighted to hear that our transparent communication and the service you received were helpful, and that you were satisfied with the service overall ❤️ Your trust means a great deal to us, and feedback like yours motivates us to keep giving our best every day. Please remember that we’ll be more than happy to help you whenever you need it. Thank you for being part of SIROKO! 🚴 Best regards from the SIROKO team.

Posted 3 weeks ago

“Très satisfaite du nouvel envoi”

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Posted 3 weeks ago

Bonjour Guillouet 😊 Merci beaucoup d'avoir partagé tes commentaires. Nous sommes ravis d'apprendre que tu es satisfait de cette nouvelle livraison et que tout s'est bien passé. Il est très important pour nous que tu vives une bonne expérience avec SIROKO. Si tu as besoin d'aide ou si tu as des questions, nous serons ravis de t'aider. Merci de ta confiance ! 🙌 Cordialement, L'équipe SIROKO

Posted 3 weeks ago

“I own several bibs and tops from Siroko and I’m really very satisfied – both with the quality and the overall workmanship. The bibs in particular stand out because of their great compression, excellent fit, and very comfortable padding, which provides great comfort even on longer rides. I also had an issue with my last order: one of the bibs started to wear and become rough on the inner thigh area quite quickly. Customer support responded immediately and sent me a replacement bib free of charge without any hassle. You rarely experience service that fast and straightforward. Great products and excellent customer support – highly recommended!“”

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Posted 3 weeks ago

Hi Lars, Thank you so much for your kind words and for sharing your experience. We’re thrilled you’re satisfied with the quality and fit, and we’re glad our support could sort out the replacement quickly. If there’s anything more we can help with, just let us know 😊 Warm regards, Team SIROKO

Posted 3 weeks ago

“Servicio post venta espectacular, tuve un problema con la montura de unas gafas y me enviaron otras nuevas rápidamente, han sido muy atentos y me han dado la solución enseguida. Servicio inmejorable.”

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Posted 3 weeks ago

Hola Rafa, ¡Muchas gracias por tu comentario y por compartir tu experiencia! Nos alegra saber que el servicio postventa fue rápido y atento, y que pudimos darte una solución enseguida. Si necesitas algo más, aquí estamos para ayudarte 😊 Un saludo, Equipo SIROKO

Posted 3 weeks ago

“Super easy return and the nicest customer service, very quick responses too😊”

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Posted 3 weeks ago

Hi Neža, Thank you so much for your kind words! We are thrilled you had a smooth return and friendly, quick support. We are always here to help and to ensure that our customers are satisfied. If you ever need any assistance or have any other questions, please do not hesitate to contact us. We are here for anything you may need! Best regards, The SIROKO Team

Posted 3 weeks ago

“great service, and fast answers, and very fast delivery, and super quality!!”

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Posted 4 weeks ago

Hi Esther, Thank you so much for your kind words! We’re delighted you enjoyed the quick delivery and great quality. If you need anything else, we’re here for you. Warm regards, Team SIROKO

Posted 3 weeks ago

“Nachdem mir an meiner Gravel Radhose aufgefallen ist, dass sich die Nähte lösen, habe ich Siroko kontaktiert. Ich erhielt super schnell eine Antwort und wurde gebeten, Fotos sowie die Seriennummer hochzuladen. Zuerst wurde mir mitgeteilt, dass es sich vermutlich um normale Abnutzung handelt – trotzdem bot man mir aus Kulanz einen Austausch der Gravel Radthose an. Der gesamte Ablauf ging innerhalb von nur drei Tagen über die Bühne. Jetzt warte ich noch auf die neue Hose. Vielen Dank an Siroko – tolles Team, gute Qualität und schöne Kleidung. Sehr kundenfreundlicher Service!”

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Posted 1 month ago

Hallo Beat, vielen Dank für dein Feedback. Es freut uns sehr zu hören, dass du eine schnelle und kulante Lösung erhalten hast und der Prozess sich zügig abgewickelt hat. Wir arbeiten jeden Tag daran, unseren Kundinnen und Kunden den bestmöglichen Service zu bieten. Wenn du noch Fragen hast oder weitere Unterstützung benötigst, stehen wir dir gern zur Seite. Liebe Grüße, Team SIROKO

Posted 4 weeks ago

“Fast delivery, great quality and very helpful customer service. Very satisfied with my experience!”

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Posted 1 month ago

Hello Sabīne, Thank you for your purchase and for taking the time to leave us a review. We hope you enjoy your products! Have a lovely day! The SIROKO team ❤️

Posted 1 month ago

“Atención y envío rápido, producto top y buenos precios. Me han resuelto una pequeña urgencia, en menos de una semana me ha llegado un pedido y ya me lo han cambiado porque no acerté con la talla ( por no hacer caso a la web) Resumen: muy recomendable esta marca! Se echa de menos este tipo de trato y rapidez”

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Posted 1 month ago

Muchas gracias, Adrián, por tus palabras. Nos alegra saber que la atención y el envío han sido rápidos y que la marca te resulte recomendable. Lamentamos el tema de la talla y nos alegra que se haya resuelto satisfactoriamente. Si necesitas algo más, aquí estamos 😊 Un saludo, Equipo SIROKO

Posted 1 month ago

“good products, nice customer service”

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Posted 1 month ago

Thank you so much for your kind words, Anna 😊 We’re delighted to hear that you’re enjoying our products and that you’ve also had a positive experience with our customer service ❤️ If you ever need help or have any questions, we’ll be more than happy to assist you. Best regards! The SIROKO Team

Posted 1 month ago

“Prodotti di ottima qualità.Materiali performanti e grande cura dei dettagli.Ottimo rapporto qualità-prezzo.Sono molto soddisfatto.”

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Posted 1 month ago

Grazie mille, Davide, per la tua recensione così positiva. Siamo felici che i nostri prodotti ti siano parsi di alta qualità, con materiali performanti e cura dei dettagli, e che tu apprezziamo il rapporto qualità-prezzo. Se hai bisogno di qualsiasi cosa, siamo qui per te. Un caro saluto, Team SIROKO

Posted 1 month ago

“Recibí la reposición del jersey que había comprado y estoy muy agradecido con el servicio de SIROKO por la atención a sus clientes, esto demuestra el compromiso de la marca con sus clientes, muchas felicidades”

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Posted 1 month ago

Hola Alejandro, ¡Muchas gracias por tu valoración! Nos alegra saber que recibiste la reposición y que estás satisfecho con nuestra atención. Si necesitas cualquier cosa, estamos aquí para ayudarte. Un saludo, Equipo SIROKO

Posted 1 month ago

“Atención al cliente de 10!”

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Posted 1 month ago

Hola Mar, ¡Muchas gracias por tu valoración de 5/5! Nos alegra saber que el servicio de atención al cliente ha sido excelente. Si necesitas cualquier cosa, estamos aquí para ayudarte. Un saludo, Equipo SIROKO

Posted 1 month ago

“There went something wrong with the delicate of my order. After a mail Siroko reacted fast and good and my order ahould be on Italy way to me by now. Thanks!”

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Posted 1 month ago

Hi Rob, Thank you for the kind words! We’re glad to hear our quick response helped and that your order is on its way to Italy. If you need any further assistance, please don’t hesitate to reach out. Best regards, The SIROKO Team

Posted 1 month ago

“Very Good Customer Support”

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Posted 1 month ago

Hello Jonas, Thank you very much for your excellent review! We are always here to help and to ensure that our customers are fully satisfied. If you ever need any assistance or have any questions, please do not hesitate to contact us. We look forward to seeing you again for more shopping! Best regards, The SIROKO Team

Posted 1 month ago

“Tuve un problema con un pedido y la atención fue de 10, rápida y resolutiva Enhorabuena al servicio postventa”

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Posted 1 month ago

¡Muchas gracias por tu reseña, Jose! 😊 Sentimos que surgiera ese problema con tu pedido, pero nos alegra saber que nuestro equipo de postventa estuvo a la altura y pudo ayudarte de forma rápida y resolutiva. Comentarios como el tuyo nos motivan a seguir dando lo mejor cada día. ¡Gracias por confiar en nosotros! ❤️

Posted 1 month ago

SIROKO is rated 3.9 based on 707 reviews