SIROKO Reviews

Name: SIROKO
Address: San Bernardo 60-2, Asturias
Rating: 3.82

3.8 Rating 633 Reviews

70 %

of reviewers recommend SIROKO

3.8

Based on 633 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

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“I would stay well away from this company, they don't allow for refunds and do not help you if you have any problems with the product. I bought a large size jacket and used for one day on the snow and it was that poorly designed the neck line was literally cutting into my neck, and a large size jacket does not fit any standard large sized Smith brand helmets. I sent an email to support and they do not care AT ALL, said it was my fault that the jacket doesn't fit properly, which doesn't make any sense, I don't design and manufactoer ski helments. They will not process a return.”

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Posted 2 years ago

“I Bought a W2 a very nice product, quality/price can´t be better”

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Posted 2 years ago

“Horrendous customer service. Product never arrived and still haven't got a refund after 1 month of emails. Jokers. Do not use.”

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Posted 2 years ago

“The W2-W LOLLIPOP jacket for WOMEN'S SNOWBOARD JACKET is poor quality. The jacket is manufactured to be made with 100% polyester material (made in China). I have worn the jacket 5x before the zipper finally broke and I am extremely disappointed with the manufacturing process and quality of this jacket; my jacket can no longer be zip closed. The customer service is also extremely poor, as it takes 2 weeks for the department to respond. The website advertises that responses for customer service may be up to 3 days, but that is not the case sadly. One positive comment that I will make is that the pink color is nice and cute. Overall, I do not recommend purchasing any items from Siroko, as the prices are high for poor quality. Sincerely, Chemical Engineer”

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Posted 2 years ago

“Hello, I have read all the reviews n have never hands down agreeded with every person who wrote a review in English, I can’t read Spanish. But I’m sure that they r also complaining about this TERRIBLE return service !!! I to asked them n go the return FYI set back from this company n like in the last review, they said it read like from a lawyer.. so true! This company has to make p$$ on fist ordered n not give cash back cuz no one gets to return without spending 1/2 hundred in shipping n then this Co, they send it back again to u after u paid shipping twice now!!! Theee noting . But thieves don’t buy you will regret.”

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Posted 2 years ago

“Very poor after sales service. DHL acknowledges having misplaced my order and cannot find it and SIROKO says it has received confirmation from DHL that it has been delivered. SIROKO refuses to correct the situation and continues not to recognize that DHL did not deliver (even though I send them all DHL emails). They've been accusing each other for 12 days now and no one is helping my situation.”

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Posted 2 years ago

“CALCETINES DE GRAVEL BUENÍSIMA CALIDAD, EL TEJIDO ES DIFERENTE A LOS CALCETINES DE LA MARCA. MUY COMODOS TEJIDO AGRADABLE.”

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Posted 2 years ago

“Bestelling gedaan van een fietsjas ( kwaliteit is goed) maar is te klein, retourprocedure werkt niet. Je krijgt geen retour formulier en via de mail zijn ze niet bereikbaar. Echte slechte service”

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Posted 2 years ago

“I bought a cycling Jacket cost me Total: $103.91 AUD using their size chart. My chest is 38" then choosed XS Chest 38", but unfortunately this size is too tight on me even I could not zip up the jacket. I request for return but their return procedure have a lots of hassle and cost more than Jacket price. So please don't buy anything from this website. Their return service is too poor.”

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Posted 2 years ago

“No comprar”

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Posted 2 years ago

“Will not stop sending spam text”

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Posted 3 years ago

“Una mierd*... La miras y se araña sola. NO recomendable... Encima Siroko parece ser que no publica las opiniones malas... Hace 4 dias puse una opinion y no la publican. Estafa”

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Posted 3 years ago

“Muy buena calidad. Pero talla grande. Lo tengo que devolver”

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Posted 3 years ago

“Never received my product. Can’t get a hold of them. Going to charge back.”

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Posted 3 years ago

“I ordered some discounted glasses and extra lenses. It's arrived in 2 days to Ireland with DHL. High quality, safe packing, great value, exceptional service. Easy to replacing the other lenses. Highly recommended.”

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Posted 3 years ago

“K3S BIKE PARK: If you need to excahange the lenses, then you are in a big trouble! If you buy one of this, never think about put another lenses on it.”

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Posted 3 years ago

“Péssimo serviço pós venda, ninguém responde, já enviei alguns e-mails através do pedido pós-venda e ninguém responde. Ando nesta situação desde o dia 30/01. Pretendo fazer a devolução de alguns produtos, este é um dos produtos que pretendo devolver e não estou a conseguir. Só quero me enviem a nota de devolução para eu poder enviar para a morada os produtos a devolver. É uma empresa onde não irei mais comprar.”

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Posted 3 years ago

“NOT HAPPY WITH USA RETURN POLICY The worst USA customer return policy on earth. When you ask for returns you'll get and email as if an attorney is fending you off to return it. I'm a cyclist and all the competitors out there are completely helpful with returns. It just cost me $58 to try on something to small. Don't get me wrong, styles and material do change. I do like there product when it fits... Know your size! I hope Siroko jumps on board with a better return policy for us here in the USA.”

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Posted 3 years ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

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Posted 3 years ago

“Purchased 2 cycling tops in early December for a Christmas present and it’s been nearly 8 weeks and they still haven’t arrived. I have the sent the company 8 emails with absolutely no response. I have ordered from these guys before and no issue. But now- never again- I want my order or refund and then never again will I purchase from them”

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Posted 3 years ago

SIROKO is rated 3.8 based on 633 reviews