SIROKO Reviews

Name: SIROKO
Address: PLAZA SEIS DE AGOSTO, N6 - 2, GIJON, Asturias
Rating: 3.97

4.0 Rating 776 Reviews

74 %

of reviewers recommend SIROKO

4.0

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Post: color bonito y abriga. Contras: Lo tienes que lavar a mano porque su forro interior negro despinta, (lo podrían haber puesto blanco la verdad), la capa exterior no es impermeable y cuando se moja en la nieve se quedan cercos de manchas. Pd: Te venden un producto por un precio que no da la talla”

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Posted 1 year ago

Hola Tony, Gracias por compartir tus comentarios. Lamentamos que hayas tenido inconvenientes con el lavado y la impermeabilidad de la prenda. Trabajamos continuamente para mejorar la calidad de nuestros productos y tu opinión nos ayuda en este proceso. Tomamos en cuenta tus sugerencias sobre el forro interior y los problemas de manchas, ya que queremos ofrecer siempre lo mejor a nuestros clientes. Te invitamos a que te pongas en contacto con nosotros para que podamos abordar tus inquietudes y buscar una solución juntos a través de nuestro formulario https://www.siroko.com/es/i/contacto ¡Qué tengas un día genial! El equipo de SIROKO

Posted 1 year ago

“I made my first purchase at Siroko! and what a pleasant surprise!! After having to change the address twice, I always had an immediate response from the team and to my surprise the order arrived before the indicated date! not to mention the quality of the product!! They definitely gained a customer!!”

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Posted 1 year ago

Hi Nuno, Thank you so much for your amazing 5 star review! We are so happy to hear that your first experience with us was so positive. Our team is always willing to help and we love that you noticed the quality of our products. Your satisfaction means the world to us, and we're thrilled to have won you over as a customer. If you need anything else or have any questions, please don't hesitate to contact us - we hope to see you again soon! Best regards, The SIROKO Team

Posted 1 year ago

“Great quality och comfort!👍”

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Posted 1 year ago

Hi Marie, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you’re enjoying the quality and comfort of our products. Your support means a lot to us! If you ever have any questions or need assistance, feel free to reach out. We can’t wait to see you again soon! Best regards, The SIROKO Team

Posted 1 year ago

“Reached out to check when the my order would be arriving (they actually arrived the next day) and customer service were super quick to give an update too. Ski goggles seem great and I'm excited to use them next week - thank you!”

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Posted 1 year ago

Hi Gaby, Thank you so much for your fantastic 5-star review! We’re thrilled to hear you received your ski goggles so quickly and that our customer service was helpful in keeping you updated. We hope you have an amazing time using them next week! If you have any questions or need further assistance, feel free to reach out anytime. We look forward to seeing you again soon! Best regards, The SIROKO Team

Posted 1 year ago

“Ik wil graag een review achterlaten op jullie site. Ik heb een Aspen fietsbroek gekocht. De maat was eerst te klein maar ik mocht gratis omruilen en alles verliep super snel. Grote klasse, dat maak ik bijna nooit mee wanneer ik iets via internet bestel. Een dikke 10 voor Siroko !!! Echt.”

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Posted 1 year ago

“Très professionnel et trouve des solutions adaptées aux problèmes de livraison et qui ne sont même pas de leur faute Je recommande et bien sur très bons produits”

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Posted 1 year ago

“Mooie jas en handschoenen en goede prijs-kwaliteit, zeer fijne klantenservice. Omruilen jas voor een andere maat ging erg snel. Snelle reactie op een vraag. Aanrader!”

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Posted 1 year ago

“J'ai adoré le service et le produit Je le recommande à tous”

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Posted 1 year ago

“No response regarding return on part of my order.”

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Posted 1 year ago

“Ich habe eine beschädigte Brille erhalten, diese reklamiert und umgehend ein unbeschädigtes Ersatzprodukt geliefert bekommen. Unkompliziert und freundlich.”

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Posted 1 year ago

“I'm very enjoyed with the pants and the jackets to practice snowboard! Siroko is very serious!”

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Posted 1 year ago

“Ik heb recent een snowboardjas gekocht bij Siroko en was aanvankelijk tevreden over het design en de pasvorm. Echter, na slechts twee halve dagen op de piste begonnen de naden bij de duimopeningen al los te laten. Dit zou toch niet mogen bij een jas die ontworpen is voor intensief gebruik in de sneeuw. Toen ik contact opnam met de klantenservice, kreeg ik te horen dat het om “normale slijtage” ging, ondanks het feit dat ik de jas slechts één keer heb gedragen en nog nooit heb gewassen. Ze boden me een korting van €15 op een volgende aankoop, maar dat vind ik onvoldoende voor een product dat na amper één gebruik al kapot gaat. Ik had veel meer verwacht van Siroko, zowel qua kwaliteit als service. Jammer, want het design is top, maar als de duurzaamheid en after-sales ondersteuning tegenvallen, zou ik deze aankoop niet aanraden.”

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Posted 1 year ago

“Dejais las chquetas justo en 59.95 y que casualidad que te estes gastando 60 pavos en una chaqueta o mas, y el envío no sea gratis porque necesitas 60 de mínimo para que te lo envíen. Perdieron un cliente por 3.95.”

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Posted 1 year ago

“Sitzt gut, strechtig. obwohl das Material nicht sehr dick gesteppt ist, hält sie sehr gut warm und ist atmungsaktiv. Fällt relativ groß aus”

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Posted 1 year ago

“j'ai acheté ce manteau le w4 russet il y a deux semaines environ il est de très bonne qualité ,je voulais un médium mais j'ai commander un petit à ma grande surprise il me fait très bien je crois qu'ils font plus grand”

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Posted 1 year ago

“- Fast delivery even abroad, I have already made several orders and everything was fine - Every order came as expected, no unwanted surprises or items missing - Great discount events - Fast reaction to customer demands and kind people willing to help when you're in trouble with your order - I will definitely order there again :-)”

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Posted 1 year ago

“Después de tener un problema con una chaqueta Argus la respuesta del equipo de Atención al cliente fue increíble y ya tengo otra prenda nueva, magnífica empresa española.Compraré de nuevo,sin duda.”

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Posted 1 year ago

“Best quality and a wonderful service! I Love the Design of sirokos Bikeware. They fit good and the bibshorts came with me on an 200km Race. I didn't win, but I Had fun. Thanks to my good fitting stuff. Now I Had an issue with the German Transport organization DPD, who sent my Order back for No reason. Costumer Services of siroko did a great Job and I will finally get my Order by end of this week.”

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Posted 1 year ago

“All went well. Happy to wear my new long sleeve wool cycling T-shirt.”

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Posted 1 year ago

“Do not order from this brand. If you have ANY issue they will NOT sort it out, they will NOT help you. Their support process is inexistent. Terrible service and they steal from you. Lost a LOT of money when changing sizes/returning the product I bought from them. Terribly misleading, the quality of the product is also not worth it - definitely spend the extra bucks on a GOOD, reliable and honest brand!”

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Posted 1 year ago

Hello Maria, Thank you for taking the time to leave your comment. We are sorry to hear that you have had difficulties with your order and with our customer service. This is not the experience we want to provide. Your feedback is valuable and will help us improve our process. Please do not hesitate to contact us directly so that we can try to resolve your situation as best we can. Best regards, The SIROKO team

Posted 1 year ago

SIROKO is rated 4.0 based on 776 reviews