SLRHut Reviews

Name: SLRHut
Rating: 4.16

4.2 Rating 301 Reviews

80 %

of reviewers recommend SLRHut

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4.2

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very prompt delivery...just what we wanted.”

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Posted 7 years ago

“order placed Thursday, received Monday morning.....that's fast!”

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Posted 7 years ago

“Apart from a delay in the delivery schedule I am very satisfied with SLRHut. Camera value and extra bundle brilliant!”

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Posted 7 years ago

“I love the camera and can't stop taking photos! amazing for a first camera for a photographer. great quality of photos, and an amazing bundle deal. Arrived very quickly and customer service were very helpful”

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Posted 7 years ago

“Very Fast but Even faster to take my money from PAYPAL. Got a e-mail telling me to phone a number to give them instructions to proceed. I phoned 3x manage to get through but was told to go to supports site. Which i did and was told it will take 24 hours to get back. my order was on the 16th june no word on whats happening until. I got a E-Mail from Parcel Post on the 28th June my order can not be released. From the Customs until i pay £22.60 so i payed the amount . Then I Got feed back on parcel post Tracking info which was despatched to UK, On 20/6/2018 at 23:57 from New york USA. I have just received today 29th/06/2018 at 12:noon some 14 Days of stress. Ho not to mention the three E-MAILS I also got from SLRhut for discounts . Of 10% and 20% and 30% if i buy other thing from you. This has been an Experience i Would not have got from Amazon or E-BAY. My canon lens 18-135mm did not come in a Canon Box And the lens Filter & Hood are a disgrace none Canon and the close up filters. I got came in a fabric wallet but the 3pc professional uv/cpl/fl-d filters. Came in a simulated Leather look pouch which the glue was sticky /tacky. Which left my fingers sticky with Glue all over the filters too.”

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Posted 7 years ago

“Excellent price for the bundle and promotion delivery.”

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Posted 7 years ago

“First class delivery service.”

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Posted 7 years ago

“Having to call to confirm an online order just defeats the object of online shopping especially when it takes 3 days to get through and numerous e mails saying they have tried calling but haven’t had any missed calls from them. I confirmed my order when I logged in and again when I logged in to PayPal. I paid for special delivery so I got the order within a week but about 4 days in when I was getting worried my order wouldn’t arrive on time I contacted the shocking support team who said once they eventually get the stock in they will ship it out. I then replied to say I’ll get it elsewhere as it wouldn’t arrive on time and they said they can’t cancel my order without me calling them but what was the point when they don’t pick up so I cancelled it with PayPal and got my money back straight away. Thankfully I used PayPal as I’ve read some horror stories about refunds and returns with SLR Hut. They’ve not only lost that sale but also a customer. Not worth it and will pay the little extra to get locally for peace of mind and also to keep the warranty as imports lose the warranty instantly.”

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Posted 7 years ago

“my package was delivered on time and at a very great price very happy with the service”

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Posted 7 years ago

“I ordered a phantom 4 pro bundle, everything arrived however i received a phantom 4 not a phantom 4 pro. After several attempts at getting through and many many emails Maddie, very kindly assured me that she would help and arranged a returns note for me, she then asked if i wanted a refund or my original order, once they had received my return. Knowing that mistakes happen i decided to go with having the drone that i originally ordered. I sent back what i received, i knew when they received my return as it was tracked. Days went by with no communication, i sent many emails with no reply. Eventually i received an email from Maddie asking for me to call in regards to my drone. After 33 calls i finally managed to get through to Maddie and was told that i would not receive any refund and that she will not be sending me any drones!! Apparently the drone that they send was the correct drone and the one that i had sent back was not! really! well thats exactly the problem, i have paid for a drone that i did not receive, Maddie called me a lier and i con artist and then hung up. I called again and once again Maddie told me that she didn't know where i got the drone i returned but it was not what she sent. Basically i am now over £1000 down with nothing to show for it. I feel like i have been scammed and basically robbed. I am so angry and frustrated at the lack of customer service and have never experienced anything like this before!!! I phoned one more time and was advised to send in an email and request a call back from a manager. i have done this but to be honest, i don't expect i will get one. If by some miracle someone does call me and resolve this and i will update this.”

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Posted 7 years ago

“I got a good price for the camera and all the extras that came with it.i was told it would arrive in ten days and it was bang on. Many thanks.”

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Posted 7 years ago

“Great prices and a fast service all the way from the USA. Had to call customer service when only part of the order arrived. They investigated and resolved the issue. Would use again. I saved over £1000. 😁”

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Posted 7 years ago

“I found it weird that I had to call them to confirm my order, but other than that, everything was smooth. I received my order within a week. Packaging was decent so no damage to any of the items in the box. I'd recommend slrhut to anyone who's looking to buy a camera for a good price.”

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Posted 7 years ago

“By doing what they said they'd do at a great price. However, I found the whole confirmation and after order process a complete faff and a bit worrisome.”

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Posted 7 years ago

“SLRHut are great,I actualy recieved my order earlier than I was told the cameras I had bought were well packed. SLRhut are very good value for money. I had a question to ask them the only thing I found was getting through on the phone took a little time always got an engaged tone maybe a victim of their success. Once I got through the service was excellent the man was very knowledgable,helpful cheerfull . I would reccomend SLRhut to anyone.”

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Posted 7 years ago

“got my nikon p900 in 8 days , very happy with the product and a few goodies in the box , thank you very much slrhut , i had to pay £26.38 duty but that was expected , will be buying from you again. thanks again”

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Posted 7 years ago

“Excellent delivery on standard shipping. Everything arrived as ordered on a bundle of equipment.”

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Posted 7 years ago

“I was happy with the service and the camera however it would have been better if I was advised that I would be charged a further £27 duty costs before my parcel could be delivered.. I don't mind the cost it would just have been nice to be informed.”

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Posted 7 years ago

“Good price, however my parcel was not dispatched until 5 days after purchase and was delivered in the incorrect camera box”

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Posted 7 years ago

“It got me what I wanted within 3 days. Excerlant service”

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Posted 7 years ago

SLRHut is rated 4.2 based on 301 reviews