“My parcel has been delivered to the address I requested but I haven't yet had the opportunity to check it's function as it is an intended Xmas gift for my partner... I am assured by the recipient that all the contents appear whole and undamaged by transit so I'm happy that it arrived on the date specified, hopefully in perfect working order!”
“I ordered a camera on the 29th of October 2018, and was informed that the camera will arrive within 7 days. Using the tracking number from SLRHut, I saw the camera had arrived in the Fedex warehouse, in the UK on the 31st of Oct 2018.
I waited for the parcel till Friday and when it failed to arrive at my address, I called SLRHut. They said they will speak to Fedex, then they said Fedex will get back to me.
I Waited all day Friday, no one called back.
On Saturday the 3rd of November, I went to the Fedex Warehouse in Dartford. After a few checks, staff at the warehouse informed me that my parcel did arrive at their warehouse but they could not trace it. It was lost\missing, in the warehouse. They gave me the international number for Fedex, and asked me to call.
I decided that since I bought the item from SLRhut, it was better I called SLRhut to sort this out. On Monday the 5th of November, I tried to get in touch with SLRhut. It was the most frustrating exercise I have ever been involved in.
To start with, when I called the SLRHut number (0203 8686 114) from 10 am, as stated on their website, I got the message, "you are the first in line and your call will be answered soon". I hang up after an hour, and tried again. did this a few times, then gave up. After work I tried again, and after about 40 minutes, the call was answered.
Long and short, the man said there was nothing he could do because the parcel has not been delivered, and is in transit. I explained that I have not received the parcel. I asked if they can send me another camera, and sort out the 'missing' one with Fedex? The answer was a flat NO. I explained to them that as a seller, they are supposed to ensure I receive the goods. It's not my job to be tracking parcels lost by Fedex.
I asked "When will this be sorted out? 1 day, 1 week, 1 month".
"I don't know", was the answer.
As it stands now, I have bought a £775 camera and the seller is telling me that even though they know it's not been delivered to me, and it is with the courier, I need to wait 'forever' for FEDEX to 'find' my camera, before they move a finger.
THE WORST CUSTOMER SERVICE I EVER EXPERIENCED
My misery continues as I write. I am yet to receive the camera, or my money back.”
“Absolutely appalling company to deal with. Received at least 15 emails in five days, none of which gave me any information other than to say they attempted to call me (which they hadn't despite me confirming my number in response) and asking me to call them, which I attempted to do numerous times but couldn't get through on all but the last call when someone just put me on hold without even speaking.
Bearing in mind my £400 purchase still hadn't been shipped, no one had called me and I was unable to speak to them, I requested in writing 3 times that the order be cancelled.
All communication from me has been ignored, and the item has apparently now been shipped - well it's too late.
Do not use this company - totally shambolic.”
“Really good deal and price this was a present for my daughter so we haven’t tested it yet but so far so good it also arrived early all in all very pleased”
