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SLRHut Reviews

4.2 Rating 300 Reviews

80 %

of reviewers recommend SLRHut

Company Reviews

4.2

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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SLRHut 1 star review on 9th December 2021

Matthew G Jones

SLRHut 1 star review on 9th December 2021

Matthew G Jones

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a 'Canon' camera and was a bit concerned because of the reviews and because it was £100 less than UK suppliers. I knew that it was likely to come from USA so was amazed to have it delivered within 48 hours by FedEx on free delivery! I hadn't even elected for fast delivery. Only negative was the confirmation email stated that they had tried to call me - (not true) - and asked me to phone them to process the order. (Why?!) When I phoned I spoke to a very polite American who attempted to sell me a battery for £20 which I declined. He confirmed that the camera would now be posted - unbelievably it arrived within two days from the USA. All exactly as ordered complete with UK plug and charger. Set for PAL video. Was able to register the serial number with Canon on line. I won't hesitate to use them again.”

Posted 5 years ago

“Ordered twice with them in a short space of time and generally not disappointed with speed of international delivery. Would have however liked to complete the whole order process online and not have to phone to confirm the order. But, that kind of makes room to add a personal touch I guess”

Posted 5 years ago

“super fast delivery, all's well”

Posted 5 years ago

“HI there I want to thank you for your service with in 3 days I received my P1000 and ,i love it , but the service is much better than what I paid, thank you again for your friendly service.”

Posted 5 years ago

“I requested, in writing, cancellation of an order, within minutes of placing it, as I understand I am legally entitled to do. They ignored my cancellation request and instead emailed me, stating they couldn't process my order unless I phoned them. I sent them another email, with a copy of the cancellation request. They then sent me a nonsensical reply, stating that the order would take 48 hours to process. Less than 5 hours later, they've emailed to say my order has shipped. And they've charged my credit card too. I'm now going to need to wait for the item to be delivered, return it and raise a dispute with my credit card company, all because of their childish refusal to acknowledge a simple cancellation request. What a complete waste of everyone's time!”

Posted 5 years ago

“Speedy delivery and arrived in good order”

Posted 5 years ago

“Excellent price and speedy delivery”

Posted 5 years ago

“Fantastic communication and delivery was very quick Thank you”

Posted 5 years ago

“Great price, much better than Amazon and it came faster than anticipated”

Posted 5 years ago

“Very happy 😃 thank you all for great job and amazing service”

Posted 5 years ago

“Good price, good service and all delivered on time - what more could you ask for?”

Posted 5 years ago

“Great value for money and fast delivery (using the express delivery option) - I received my Canon 200D within 48 hours of placing the order.”

Posted 5 years ago

“Good service and value for money”

Posted 5 years ago

“Fast delivery, item arrived days before expected! I always use SLRHut for all my camera purchases because of the quality, service and price.”

Posted 5 years ago

“Delivery was prompt, happy with the product.”

Posted 5 years ago

“Very prompt service and good value, helpful customer service”

Posted 5 years ago

“I must admit this turned out to be a nervous purchase for number of reasons. Firstly their website suggests they have a base in Britain but calls to the London area number are diverted to the USA. After placing the online order I received a text to phone them where I was duped into buying a higher rated battery. To be fair though after discovering this they dispatched my order by express mail but from New Jersey. This does beg the question of warranty should the need arise. The good news is that the package arrived within 48 hours and is complete. In my opinion SLRHut urgently needs to look seriously at their advertising strategy and create a positive UK outlet so as to instill better confidence with prospective buyers. Would I make further purchases from them? Yes if the above concerns are addressed.”

Posted 5 years ago

“The price point of this company is fantastic but I have to say everything else doesn't match up. I made a decent order on a Wednesday and was told it would be here Monday with the express shipping I had paid for, yet still hadn't even been shipped by Monday. I made inquiries with customer service, after four attempts and being on hold for over an hour, and was told it was completely out of stock. Later that day (to my amazement) it was dispatched once I said I may cancel the order. Have been informed my shipping will be refunded to me but once again I'm on hold to customer services and expect to be for at least an hour before getting through. If you're prepared for the likelihood of a bit of hassle for the cheap payment then use SLRHUT, if you're not then don't!”

Posted 5 years ago

“every thing arrived on the stipulated day the tripod is not exactly what i had ordered, though. this one takes a payload of 6.6 lbs but i had asked for upto 10.5 lbs over the phone”

Posted 5 years ago

“Was delivered on time and a great product”

Posted 5 years ago

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SLRHut is rated 4.2 based on 300 reviews