Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t deliver as promised”

Helpful Report

Posted 5 years ago

“I am on the second three piece suite I have purchased from Sofology fault started to appear 12 months down the line discoloured leather multiple buttons falling off the chesterfield sofa which I purchased stitching coming away in multiple places contacted customer services multiple times very rude no help whatsoever everything customer service should not be need retraining .”

Helpful Report

Posted 5 years ago

“had to give one star to put a review, not worth the one in store staff at Doncaster York road branch did as much as they could to help. the aftersales team absolutely diabolical and their attitude stinks. I now have to wait two weeks for their sub standard furniture to be removed no refund till its collected cant find out who to put an official complaint to overall a terrible experience”

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Posted 5 years ago

“Is there any where you can buy good quality furniture.How can you ignore this amount of terrible reviews.Suppose sales out way the sales lost due to these reviews.”

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Posted 5 years ago

“Not even worthy of 1 star! I would like someone to call me back to process my refund for the product I haven’t yet received after a month - a whole month for a £30 cushion absolutely shocking! No communication either! Would never ever buy a sofa from here If this is anything to go by!”

Helpful Report

Posted 5 years ago

“Just now Poor service when it goes wrong, sub standard product. Well what can I say, any problems with your sofa and you will find that they will do anything and everything not to fix it. Basically if your out of warranty and bought a policy to cover yourself after the warranty is finished they will do everything in their power not to pay out or fix. Absolutely con merchants, con you for commission to buy a policy and a sofa then not pay out. The product is sub standard and you will still be paying it off while it falls apart. Refunds more likely to win £170 million on lottery.”

Helpful Report

Posted 5 years ago

“My sofa is two years old this week and has been a nightmare really since the day I bought it. Within weeks there were pull marks on the fabric and a zip was starting to split. A technician came out and dealt with the zip and undid them all to plump up the foam. He showed me how to plump up all the cushions. All very well for him but I am 65 years old with a plate in my right wrist and this needs dong at least three times a week. I can't actually get some of the zips to close up. Pads on the seats have flattened and mis-shapen and the covers slip off them. When I try to take the covers down to fit them on better the insides of the covers are so badly made with loose threads and mess I worry about trapping them in the zip. This has happened with two people in their sixties, neither overweight, using the furniture. Goodness knows what would happen in a family! Pointless contacting the firm after two years - it just makes me angry when I have had previous sofas for years which have never looked as worn out as this does after two years. I paid £1,500 cash. I wish now I had taken finance because I would have stopped payments months ago. The furniture is not fit for purpose in my opinion - Beware”

Helpful Report

Posted 5 years ago

“I purchased two sofas in the collage range. The design is exactly what we wanted but they was just becoming end of line so we were unable to try them out in store as they no held them. A member of staff very helpfully explained what they were like which is exactly how they turned out to be. We wanted a three seater and a two seater sofa. When ordering we were told that they had one with a slight defect on one of the wooden 'feet' and we could have it £100 discount. They delivered on time and was very courteous and no complaints about carrying them up four flights of stairs. As it happened both were in perfect condition and look fantastic in our lounge. Just needed to say this as I very nearly didn't go with Sofology due to all the terrible reports on this website. But I am so very glad we did.”

Helpful Report

Posted 5 years ago

“The suite we bought went flat within weeks. An upholsterer came out and “ plumped up the cushions “ and added some extra foam. Unfortunately that new foam collapsed soon after. My husband bought top spec foam from a local supplier and we reinforced the suite with that and scaffold boards. We were absolutely gob smacked when we opened to underside of the 3 piece suite to find bits of all sorts of wood cobbled together with bits of metal and nuts and bolts. I wouldn’t have believed it if I hadn’t seen it. An utter abomination, this firm should be forbidden to trade under the trade descriptions act, they are utter sh##e selling absolute rubbish with no thought of the hard working consumers who expect a good product. Stay clear friends!”

Helpful Report

Posted 5 years ago

“Update on my previous review, a technician came out to look at the sofas which are almost two weeks old and found that there is not enough fillings in the cushions, try as he might he could not plump up the cushions, he offered to put more filling in them, but as I consider the sofas to be of poor quality I declined the offer, as per my consumer rights under the 2015 consumer rights act I consider the furniture to be of unsatisfactory quality and within 30 days I can request the furniture be returned and a full refund. Good advice for anyone having problems, must be resolved within 30 days otherwise your consumer rights diminish, do not sit on the furniture for 3 months as I was constantly advised as this takes you out of the time frame for a full refund. Which I am sure they are aware of. The upshot is is that the matter had now been resolved and Sofology will be collecting the Sofas on Saturday. It pays to know your rights and to be persistent.”

Helpful Report

Posted 5 years ago

“WARNING:AVOID THIS BRAND. Upon purchasing my (very expensive) sofa, I was assured in store that I would have no trouble with my sofa, and that an in-store colleague had bought the very same one himself (likely a load of rubbish considering the poor quality of the sofa). I have had this sofa Barely 12 months and both my sofas have become unusable, totally flat and ache to sit on for short periods. Numerous calls to sofology later and still no chance of a repair in sight, just keep getting palmed off with "repair parts take a few weeks to make"; it has been 3 whole months. Ofcourse the company prevent you from accessing a complaints department. I am currently pursuing this with BBC's Watchdog and taking legal action. Do not even consider buy from this atrocious company, save yourself a couple of grand and buy a beanbag from Home Bargains.”

Helpful Report

Posted 5 years ago

“HORRIBLE QUALITY SOFAS!! Awful customer service after you've purchased their product. Wouldn't be surprised if they paid for all of their 5* reviews as that is what a lot of companies do now a days. Bought a sofa 7 months ago and it has already collapsed. They sold us the more expensive option of foam filled cushions, and due to their highly misleading overzealous website descriptions and sales associates who straight up lie to you, we recieved cheap quality fiber backed cushions because apparently 'only the bottoms are foam.' Called to try and get this resolved only to be met with rude customer service representatives that speak over you and do nothing but tell you that you have to pay extra to resolve this issue, or void your warrenty and get your brand new sofas re upholstered by a third party. Apparently it is normal wear and tear for their sofas to collapse in less than a year, with minimal use in a household that does not have children. Will never ever purchase another product from Sofology, don't make the same mistake. You'd be better off buying used furniture off of gumtree.”

Helpful Report

Posted 5 years ago

“Having taken delivery of a Canterbury Sofabed this weekend - we had nervously and needlessly worried by the reviews from this website. We couldn't have got better service or a better sofa for the price. Quality and composition of the sofa was just as in store, customer services and delivery were fantastic and everything went to plan as initially laid out in store. Probably the best sales and delivery people I've dealt with. Granted - we bought fabric and not leather, so from some of the reviews would still be cautious if I were looking at a leather sofa and they may have an issues with complaint handling - but generally I would use them again. Alot of the previous reviews are from non-buyers - they may not be saints but certainly not cowboys.”

Helpful Report

Posted 5 years ago

“Basically they mess you about, lie to you, will not help with my purchase which is not even a years old. I find that they say and do what ever. I don’t see the problem that if a customer is not happy with their settee for what ever reason why can they not just sort it out instead of creating all the upset and stress we have enough stress in our lives without them adding to it The video on sofa shield is laughable your kids can have the dinner on it and your pets can lay on it leaving you with no worries you would think having sofa shield would protect the material on your sofa but it does not only spills and tears if your settee goes thread bare in eleven months that is classed as normal. Yet while lm left with a settee I’m not happy with, which could easily be rectified I am still paying for it for another two more years. Yes I will upload photos just because the technician that was sent turned out to be a liar and two faced.”

Helpful Report

Posted 5 years ago

“Disgusted with the sofas I have both sofas sinking, and are uncomfortable to sit on. Only a week old and look like they have been sat on for years. Very different foam used to the ones in store. Wold never have choopen these sofas if I had realised how uncomfortable they would be. Yes I have complained and I am waI ting for a technician to look at the sofas. Not holding my breath for an easy resolution.”

Helpful Report

Posted 5 years ago

“Terrible. Don't go there. Poorly built although look good in the shop. Aftercare is horrendous.. They don't want to know!! Stay away. Be warned.”

Helpful Report

Posted 5 years ago

“I have aleady said how bad this company is on Trust Pilot. I was contacted today. Even though i am booked in for a technician on Tuesday. They have asked I call and book a technician what an absolute joke. Cant the read. We got the Lawrence Sofa delivered eventually on 17 Oct. What a shock, who ever QC'd the sofa must have had there eyes closed. Cushions out on line, not enough packing in places. To top it off, they didnt bring the chair that was ordered. So we had to wait another 2 days for that. The store staff are great you cannot fault them. Most of the delivery guys are great. However customer service is appaling. They promise, but give nothing. Blabbering on about needing a texhician to attend, doing any rectification work onsite. Just a word for those who have taken out finance. Contact them and report it. They will tell you your rights. Oh if you area reading this from sofology. Dont contact me.”

Helpful Report

Posted 5 years ago

“Bought a new safari footstool, the delivery process was horrendous, at first they couldn’t find it in the lorry, when they did the packaging was ripped and had large holes in it, the cardboard packaging inside plastic wrapping was not wrapped around the footstool and was merely shoved inside, i carried it from the lorry 100 yards to my house, I unwrapped it and realised the feet were missing, thinking that due to the disgusting state of the packaging it was possible the feet had fallen out so I immediately phoned the delivery driver who was not interested in looking in the back of the lorry, the driver also mentioned what I’d been thinking that this was a customer returned item. So I wasn’t having that so phoned customer services and was given the usual “computer says” spiel, I asked to speak to a Manager, none available, I asked for the name of the Managing Director, this was denied to me, as I was not giving up in the end they offered to collect the item with a full refund. The delivery and customer services system is frankly awful and all this after I had spent in the last 4 weeks or so over 4K on Sofology products. Not pleased”

Helpful Report

Posted 5 years ago

“Chinese crap sold by fob off monkeys ! I bought a £3000 leather suite off these horrible people and it was just the worst ever piece of furniture i have ever bought ,serious faults appeared after a couple of weeks and Sofologys call centre basically fobbed me off ,you really should avoid buying anything from this company as soon as they get your cash they dont give a damn !”

Helpful Report

Posted 5 years ago

“The worst experience I have ever had with an consumer, purchased a sofa in early 2016 when it arrived within a month a consultant had to come out as there was issues with the legs, thereafter it was problem after problem occurring with the quality of the leather. The lack of support from sofology and customer services was beyond believe - 3 years later have been left no choice to seek legal advise. Do not waste your time with this company.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,661 reviews