Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,654 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered sofa yesterday afternoon from Thurrock. Had a very friendly man take our order. Could not do enough for us. Sadly we had to cancel order this morning for personal reasons. Went back into store to cancel order. What a change in attitude said no way could he do anything just ring customer services and that's if they let you cancel order. What a change I now believe all the other reviews very nice whilst taking your money but couldn't care less once order has been taken. Disgusting attitude. Be fully aware before you enter the Thurrock store. We did in fact have our money returned after trying to fob me off with a credit note! Quoting the consumer act seemed to get their attention.”

Helpful Report

Posted 5 years ago

“Awful company don’t buy anything from them, my order been ongoing for 2 months, wrong items delivered and incomplete you have to do all the calling because the store says they can’t do anything. POOR customer services”

Helpful Report

Posted 5 years ago

“Really disappointed with Sofology. Tried to order a sofa directly via the website & online ordering and was given different pricing. The communication was poor and I was treated with disdain when I queried the additional costs. There is a lack of transparency with pricing and shocking customer service. Avoid.”

Helpful Report

Posted 5 years ago

“When you buy a pair of sofas for 2500 with best insurance you ask Certain questions and they promis you youell be covered for that then your happy to buy big blag I had a cheap slight accident £35 to fix but insurysaid that part of the sofa is not covered if you insure Sofa it should be said it’s only partly coverd six weeks it took me to repair my sofa at my cost so I said I was missold my insurance and I was fobbed off so small claims they think you will not bother to make a fuss rats they are”

Helpful Report

Posted 5 years ago

“We bought a pair of leather sofas less then 11 months ago from Sofology. Around 12 weeks we noticed some discoloration on our sofas. we contacted Sofology for repair but after sending 3 technicians they decided that the discoloration is due to wear and tear. So if we need to repair the sofas, we have to pay for it. The sofas we bought, it cost us £2400. And it should not happen. But they are having none of it. I would have rated them 0 star but there is no option like that.”

Helpful Report

Posted 5 years ago

“DO NOT BUY TABLES FROM THEM, THEY RUST AND REFUSE TO DO ANYTHING!!! Purchased a side table for over £300, it has began to rust on one of the legs. Sofology complaints and customer service department are both refusing to do anything about this and I quote ‘our products are handmade and sometimes do go wrong’ I would never recommended this company, if anything I would insist they stay away! Disgusting service and a terrible product! I will never purchase here again after the customer service received.”

Helpful Report

Posted 5 years ago

“Lawrence lazio sofa Less than 12 months old, leather peeling off already I have been told its not a fault after waiting 3 weeks for a tech report , only choice is small claims court or watchdog Spend over 3k on this sofa”

Helpful Report

Posted 5 years ago

“Well after having a bad experience with the first sofa purchased, it has now been picked up and my new one delivered must thank the priority team at Sofology for resolving the issues I had after a stressful few weeks. Replacement sofa is like comparing night with day compared to original sofa with a lot of issues.”

Helpful Report

Posted 5 years ago

“My super sofa has been delivered and there is a small technical problem but the team are in it right away being helpful and making sure we enjoy our new furniture. Every step of buying this was handled so well from the nice young people in the Enfield store that handled our order, it was ready for delivery well before expected then there were e mails about booking a delivery date what will happen on the day so you know what to expect and then finally a super team to deliver and they made the whole thing really nice. My minor issue is being dealt with swiftly no hastle at all. I can not recommend them highly enough.”

Helpful Report

Posted 5 years ago

“We had our Maya sofas delivered a couple of weeks ago and are delighted with them. The delivery men were friendly and helpful. There was a minor problem with one of the legs. However, they provided an effective temporary solution and a technician came today to rectify the problem. On the whole our experience with Sofology has been good so far and would be happy to recommend them. We were extremely worried after reading the poor reviews and hope this provides some assurance to others. Our Maya sofas and cushions are really lovely. So glad we chose them.”

Helpful Report

Posted 5 years ago

“Would like to say how good and clean when john@jon deliverd my coucher they were in and out no time and took all the rubbish with them. Thanks”

Helpful Report

Posted 5 years ago

“Avoid! The most dreadful customer service I’ve ever had the misfortune of dealing with. Ok until they have your money. Passing my information to watch dog will be my next move.”

Helpful Report

Posted 5 years ago

“Chased delivery at 11 weeks only to have them cancel order as apparently shop did not place order and style was duscontinued lots of lies very difficult to get deposit £998 back. Apparently I would 30% charge had I cancelled but nothing if they do !!”

Helpful Report

Posted 5 years ago

“Had my sofa just two years and my leather is peeling off my sofa it's barely used due to working I have no small children and it's coming off like nail varnish yet sofology are claiming its wear and tear? I'm pretty sure pure 100%leather as advitisted shouldn't do this?!its like nail varnish the top colour layer just peels absolutely disgusted stuck with a 3800 pound sofa that looks neglected.”

Helpful Report

Posted 5 years ago

“So I wait 5 week for a sofa. I get rid of our sofa, new one arrives. Wrong colour. Told I have to wait a further 5 week. I want something for my inconvenience (which I’m sure you’ll agree is fair) They tell me it’s not company policy to give compensation. What a load of rubbish!”

Helpful Report

Posted 5 years ago

“Canterbury Sofa material of poor quality and had all bobbled after 6 months of use ,sofology wouldn’t do anything about and advised us to buy a de bobbling machine as this is normal that it should need de bobbled weekly . They maybe should advertise this when they are selling sub standard material sofas and give you a de bobbling machine when purchasing the sofa .”

Helpful Report

Posted 5 years ago

“Damaged when arrived! Took 6 months for someone to come and repair! Would not recommend despite the sofa looking lovely in our living room!”

Helpful Report

Posted 5 years ago

“Not happy with my purchase. There are white slashes all over the fabric. Large gap in the back of settee and arms. Contacted Sofology who say that I need to pay £400 for them to collect. I want this junk out of my house and nobody is listening to me. I do not recommend. Shocking customer service/ NO CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

“Anyone thinking of buying anything from sofology please please think again, I had 2x3 seater sofas delivered on Monday just gone, they are both marked had the technician to look at them and he said the marks are natural scaring so nothing will be done, they look a right mess also the seats are beginning to stretch I know leather does give but not after a few days. So please please don’t give your hard earned money to this so called company as they just don’t give a dam once they have your cash”

Helpful Report

Posted 5 years ago

“Please please don’t buy a leather sofa from here, I have just bought 2 x3 seater sofas, they are marked, had a technician to look at them and he said it was natural scaring and they look an absolute mess and they will do nothing about it. I am really disgusted with this so called company, also the seats are beginning to stretch I know leather does give but not after 4 days. So please please don’t throw away you good money.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,654 reviews