Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my sofa just two years and my leather is peeling off my sofa it's barely used due to working I have no small children and it's coming off like nail varnish yet sofology are claiming its wear and tear? I'm pretty sure pure 100%leather as advitisted shouldn't do this?!its like nail varnish the top colour layer just peels absolutely disgusted stuck with a 3800 pound sofa that looks neglected.”

Helpful Report

Posted 6 years ago

“So I wait 5 week for a sofa. I get rid of our sofa, new one arrives. Wrong colour. Told I have to wait a further 5 week. I want something for my inconvenience (which I’m sure you’ll agree is fair) They tell me it’s not company policy to give compensation. What a load of rubbish!”

Helpful Report

Posted 6 years ago

“Canterbury Sofa material of poor quality and had all bobbled after 6 months of use ,sofology wouldn’t do anything about and advised us to buy a de bobbling machine as this is normal that it should need de bobbled weekly . They maybe should advertise this when they are selling sub standard material sofas and give you a de bobbling machine when purchasing the sofa .”

Helpful Report

Posted 6 years ago

“Damaged when arrived! Took 6 months for someone to come and repair! Would not recommend despite the sofa looking lovely in our living room!”

Helpful Report

Posted 6 years ago

“Not happy with my purchase. There are white slashes all over the fabric. Large gap in the back of settee and arms. Contacted Sofology who say that I need to pay £400 for them to collect. I want this junk out of my house and nobody is listening to me. I do not recommend. Shocking customer service/ NO CUSTOMER SERVICE”

Helpful Report

Posted 6 years ago

“Anyone thinking of buying anything from sofology please please think again, I had 2x3 seater sofas delivered on Monday just gone, they are both marked had the technician to look at them and he said the marks are natural scaring so nothing will be done, they look a right mess also the seats are beginning to stretch I know leather does give but not after a few days. So please please don’t give your hard earned money to this so called company as they just don’t give a dam once they have your cash”

Helpful Report

Posted 6 years ago

“Please please don’t buy a leather sofa from here, I have just bought 2 x3 seater sofas, they are marked, had a technician to look at them and he said it was natural scaring and they look an absolute mess and they will do nothing about it. I am really disgusted with this so called company, also the seats are beginning to stretch I know leather does give but not after 4 days. So please please don’t throw away you good money.”

Helpful Report

Posted 6 years ago

“If anyone is thinking of buying anything in leather from here think again, I have bought 2 3 seater sofas from here and they are both marked, had the technician out to look at them and he has said it’s natural scaring, so they will do nothing about it also only had them a week and the seats have started to stretch I know leather gives but not after a week. It is an absolute disgrace so please please think again before buying would not like anyone else to throw away good money”

Helpful Report

Posted 6 years ago

“Abysmal after sales service. Couldn’t organise a p*ss up in a brewery. Feet were wrong colour and the arm was a different size on the chair, numerous phone calls, 10+ emails, corresponding on FB, 6 weeks later & still not sorted. Hopefully this week a technician will arrive and we will see if it finally resolved! I would not recommend Sofology to anyone despite them having some nice suites”

Helpful Report

Posted 6 years ago

“They mislead clients in their delivery charges. They provide a date of delivery and when you call to delay for a day or two due to holidays they want to charge you £40 storage costs. So the delivery date they provide is non negotiable. Really poor service.”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE !!! I bought 2 leather 2-seater sofas 15 months ago at a cost of £2000. I first complained about the quality of the foam within a month of receiving them & stated that the sofas you receive are nothing like the showroom models. They finally sent a technician out on Wednesday to examine them. Nice enough bloke but I soon realised we was working to a well rehearsed script. He took photographs outside & then internally. He told me that we had to keep changing seats when I pointed out lumps & sinking of the foam (we have actually swapped the sofas over). I told him this was a load of rubbish and that I have been buying sofas since well before he was born. I pointed to a leather chair I have bought ( not from Sofology) & asked him what you did about that. His reply was "Well, chairs are different to sofas ". Even at my age it seems you learn something different every day !!!. I also asked him to compare the foam & he said that the foam in the chair probably had less air in the foam. I could tell he just wanted to get away. He was so fast that he managed to leave about 30 metal staples scatterd over the carpet. He said that I would hear from them within 24-48 hours. Within half an hour I received e-mail :- Following your recent visit from our service technician, we have now received the technical report confirming that the issue with your furniture has been resolved. We hope this means you are now feeling at home on a sofa you love. (NO. WE HATE THEM) We will therefore consider this matter closed. It has been our pleasure to help and we hope to have met or exceeded your expectations. With regard to the chair, I was a bit unhappy with the foam in the seat but it was nothing like the Sofology fault. I e-mailed the company last Thursday & the upholsterer came yesterday & put new foam in. I have told sofology that I am not at all happy & that I am sending a file listing loads of comments like mine from this & other sites to BBC Watchdog & The Daily Mail. I don`t suppose that will bother them one little bit though as they already think that they are more powerful than the BBC. Anyway, as my wife says she cant`t live with the sofas any longer, we are having to buy new. I suppose Sofology would think that 15 months use for £2000 is great value for money. They lie, cheat & steal your hard earned money !!!!!!.”

Helpful Report

Posted 6 years ago

“Very poor after sales service. Do not buy from here. They will direct you to a premium number that costs a fortune for any correspondence after purchase and still not resolve the issue.”

Helpful Report

Posted 6 years ago

“We pas almost three thousand pounds fora corner unit it looked nothing like the one in the store it also kept moving apart so they had to a new set of brackets, A year on the padding is flat and the cushions look really old, We have been told move around more on the sofa Thats it unless I want to pay £150 for someone to come and look at it Really this is ridiculous”

Helpful Report

Posted 6 years ago

“Terrible company. Bought 2 insignia sofas and seats sinking after a few months. Have gradually got worse. Someone came out to look at them and said normal wear and tear!! Now 3 yrs old and only fit for scrap!! Managed to put other people off buying from them as they are not at all interested. What a colossal waste of money. We both now have back ache permanently. Having to buy new, obviously not from Sofology”

Helpful Report

Posted 6 years ago

“Our 2 x 2 seater sofas and storage footstool arrived today. We asked that our delivery was 8 weeks from order as we were completing renovating the room and that is exactly what we got. Our furniture has been delivered on time. It is beautiful. Just as well made and presented as the suite that sold it to us in the showroom and it is leather. Let me tell you that my furniture isn't uniform or perfect. It is unique. Leather is a natural material it should be unique. If you want a uniform piece of furniture then real leather isn't for you PVC or similar would provide the finish you are looking for. I've been all over this suite. Its absolutely beautiful, not perfect, and yes there is absolutely a difference. I can't promise to give it extra special care so I chose Alaska leather. It feels wonderful. There are a few pleats and marks but its a natural material. Get over it. Its unique. A natural material. If all the suites looked exacly the same they wouldn't be leather. Its not the exact same same size as the on line measurement, there's a cm or so difference. Well this suite was individually made for me. It hasn't come off a production line, and I love it all the more for having the proof of that. It is as promised supremely comfortable and most definitely a sofa I want to come come home to. Delivery was superb on a very warm day. They were so pleasant and helpful. Just got on with the job. I read all the negative reviews after buying my furniture. I was very concerned. I have bought leather before. All I would say is if you buy leather it will never look uniform or exactly like what you see in the showroom. If it does it isn't real leather. If furniture is slightly not the exact size it only goes to prove it was individually made for you and didn't come off a production line. Thank you Sofology. You have given me two sofas, both different in their own ways, and a footstool that I absolutely love! If you want something in leather, unique to you, go Sofology. If you want uniform, perfect production line go somewhere else.”

Helpful Report

Posted 6 years ago

“Terrible customer service. once you have the sofa in your home they accept no liability and say nothing is wrong with the sofa. You are then stuck with a non fit for purpose sofa. Actually sick of phoning to try and resolve. I have been trying to get the sofa removed from my house for months as I no longer want to deal with sofology. DO NOT BUY!!”

Helpful Report

Posted 6 years ago

“On the 25th May, ordered a Lamp and a Rug at the Norwich Sofology Store. Was told should be two weeks.!! Today... 30th June, having spoken to 5 (Five), separate people at the store... NO Lamp or Rug and no idea when they will be delivered. A complete sham with poor feedback and No resolution... Next step is getting money back... Why do I think that will be a task.... Not a happy potential customer..”

Helpful Report

Posted 6 years ago

“Was given the wrong measurements for the sofa which led to a non fit. These things happen - o.k - lets do a refund. Have been passed from pillar to post with each dept not willing to take ownership of the resolution. They have great customer service until something goes wrong. Abysmal.”

Helpful Report

Posted 6 years ago

“Bought the marmont sofa and have had 5 months of issues, starting with the wrong legs being fitted and parts missing. after 5 months of stress a lady told me yesterday that they won't replace the sofa because there are known issues with the marmont sofa. she told me it had to be collected within 7 days in order for me to get a refund. This is by far the most appalling service I have ever received. Just to let people know that they are still selling this sofa on their website despite there being known issues. I wish there was an option for no stars on this review. I agree with other buyers, these are definitely of a different standard to the ones in the showroom.”

Helpful Report

Posted 6 years ago

“despite sofology trying to rush me to leave a review on another well known review site i hve waited till i've lived with the sofa 6 months. it is without doubt one of the worst pieces of rubbish I've had the misfortune to own, poorly made of what I suspect is sub standard materials, wearing badly and withut doubt the most uncomfortable sofa I've had the misfortune to sit on. nothing like the showroom model which begs the question do they make high quality showroom models that are nothing like the retail versions which is something I suspect. waste of time complaining to sofology. DO NOT BUY A SOFA FROM THESE.”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,661 reviews