Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,679 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,679 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID. I HAVE LODGED A FORMAL COMPLAINT AS TO THE FACT THAT THE COMPANY COULD NOT AND DID NOT DELIVER MY SOFA WITHIN 10 WEEKS AS PER THEIR CONTRACT OF SALE. Complaint letter: 0n 4th July, I ordered the sofa in the Croydon store and had confirmation that my order had been placed on 5th July 2019. Store employee Kareem Beaton was very helpful. As I had measured my access in advance, he ensured the order had a clear note for the Warehouse that said “Breakdown fully for delivery”. Kareem assured me that the note he had placed on my order from DAY 1 would ensure that Warehouse and Delivery team would NOT bring the sofa in one piece. It would be brought in pieces to be assembled on site. He also assured me that Marmont sofa arms and back were completely removable and the Warehouse would be disassembling it without damage to the actual sofa. On the delivery date 31st August, having waited for 8 weeks and had my delivery date pushed back due to delays to my order (according to your Home delivery team), the delivery/installation team brought the sofa assembled in one piece .The sofa would NOT go through my living room door as I had already measured and spoken to Kareem about it. THE POINT WITH THE NOTE “BREAKDOWN FULLY FOR DELIVERY” WAS TO ENSURE THAT THE SOFA DID NOT COME IN ONE PIECE SO DELIVERY COULD BE MADE. See attached picture of sofa as evidence. The Delivery/Installation team told me they can rip up my sofa with a knife and remove the black mesh cover that had been stapled to the body of the sofa. To do so they would use a household metal screwdriver and could not guarantee that the sofa would be free of damage. The Delivery/Installation team also explained that sofas arms and backs, which need to be disassembled prior to delivery, are removed in the warehouse as they have plastic tools that will not damage the actual sofa during disassembly. I notified your customer service immediately, whilst the delivery team was still on site. The customer services team confirmed that the sofa should NOT have come in ONE PIECE! I did not accept the order of the sofa and subsequently had a call from your Delivery team trying to arrange a redelivery. But they wanted to redeliver the sofa in the same state, i.e. in one piece for the delivery team to “carve up my sofa on my front drive”. This is unacceptable!! This is NOT A CHEAP SOFA! I do not expect to have my sofa delivered in any other condition that NEW AND PRISTINE. I spoke to your Croydon store again today (31st Aug) and they were shocked to hear that the Delivery team had suggested to cut the mesh with a knife and remove staples with a metal screwdriver. Your Croydon store confirmed that the note they had left on the order would mean that the sofa is disassembled in warehouse with the correct tools!! Otherwise it would damage my sofa! Your Delivery team has told me that a report will be sent to your Depot manager, who will investigate. I expect a call from your delivery team. The response: Upon receipt of this complaint the escalation team (Craig Bathgate) offered me 3 options: 1. Wait ANOTHER 8-10 weeks for a like to like replacement as cannot guarantee a delivery date at all but most likely in line with the original order. This is totally unacceptable with only a measly £100 as cash back when the order was over £1k. I am LITERALLY SITTING ON THE FLOOR IN MY LIVING ROOM AND AS PER SALE/CONTRACT YOU WOULD DELIVER THE SOFA WITHIN 10 WEEKS NOT 20 WEEKS. 2. get a credit note and buy another sofa and £100 cashback. This is not suitable as no other sofa range fits in space and access restrictions hence why I spent 2h in store with Kareem) 3.get full refund of my money/complete order (incl delivery charge). This is my legal right so I expect this and have requested it. Now Sofology wont pay me my money back until they have picked up the footstol (which was delivered). The kicker is that they want me to stay at Home A FULL DAY waiting on their delivery team to pick up something they should have delivered correctly in the first place and inconvenience me even further. Sofology shame on you... for not being reasonvale and come and pick up the item when I am available. I will take this further up the chain of complaint...but for you as a customer I recommend just AVOID AVOID AVOID.”

Helpful Report

Posted 6 years ago

“Don't waste your money or time. poor experience from start to finish. Will never again purchase from them.”

Helpful Report

Posted 6 years ago

“The most vile company i have ever dealt with, they just speak over you, they lie to you, they make up things. Even worse, they are damn right rude to you on the phone. Quick to take money, not so quick or bothered to correct a problem. AVOID Very poor experience, they messed up the order and delivery date, were really rather rude about it. Spent many hours on the telephone as they couldn’t get anything right. They then lost the order. Spoke on live chat, they refused to do anything as they only take orders. Just a poor experience.”

Helpful Report

Posted 6 years ago

“Horrendous reviews, how could I possibly buy a sofa from this company now, I have just after months of research decided on a lovely set of leather sofas from Sofology and thought i'd check the reviews, I'm so disappointed. I was greeted buy a charming sales assistant who made me feel that I was making a good choice in the 3 x 2 sofas i'd chosen, I'm so glad that you have all warned me to stay clear and spend my hard earned money elsewhere. Which seems challenging, so many BAD reviews. Thankyou all for your honesty.”

Helpful Report

Posted 6 years ago

“Beware ! Sofas delivered are not same quality as in store ! Sold my 2 Parker knolls to make room for new sofas wish I hadn’t as both new sofas are poor quality 3k wasted ! Customer service not interested”

Helpful Report

Posted 6 years ago

“Ordered sofa yesterday afternoon from Thurrock. Had a very friendly man take our order. Could not do enough for us. Sadly we had to cancel order this morning for personal reasons. Went back into store to cancel order. What a change in attitude said no way could he do anything just ring customer services and that's if they let you cancel order. What a change I now believe all the other reviews very nice whilst taking your money but couldn't care less once order has been taken. Disgusting attitude. Be fully aware before you enter the Thurrock store. We did in fact have our money returned after trying to fob me off with a credit note! Quoting the consumer act seemed to get their attention.”

Helpful Report

Posted 6 years ago

“Awful company don’t buy anything from them, my order been ongoing for 2 months, wrong items delivered and incomplete you have to do all the calling because the store says they can’t do anything. POOR customer services”

Helpful Report

Posted 6 years ago

“Really disappointed with Sofology. Tried to order a sofa directly via the website & online ordering and was given different pricing. The communication was poor and I was treated with disdain when I queried the additional costs. There is a lack of transparency with pricing and shocking customer service. Avoid.”

Helpful Report

Posted 6 years ago

“When you buy a pair of sofas for 2500 with best insurance you ask Certain questions and they promis you youell be covered for that then your happy to buy big blag I had a cheap slight accident £35 to fix but insurysaid that part of the sofa is not covered if you insure Sofa it should be said it’s only partly coverd six weeks it took me to repair my sofa at my cost so I said I was missold my insurance and I was fobbed off so small claims they think you will not bother to make a fuss rats they are”

Helpful Report

Posted 6 years ago

“We bought a pair of leather sofas less then 11 months ago from Sofology. Around 12 weeks we noticed some discoloration on our sofas. we contacted Sofology for repair but after sending 3 technicians they decided that the discoloration is due to wear and tear. So if we need to repair the sofas, we have to pay for it. The sofas we bought, it cost us £2400. And it should not happen. But they are having none of it. I would have rated them 0 star but there is no option like that.”

Helpful Report

Posted 6 years ago

“DO NOT BUY TABLES FROM THEM, THEY RUST AND REFUSE TO DO ANYTHING!!! Purchased a side table for over £300, it has began to rust on one of the legs. Sofology complaints and customer service department are both refusing to do anything about this and I quote ‘our products are handmade and sometimes do go wrong’ I would never recommended this company, if anything I would insist they stay away! Disgusting service and a terrible product! I will never purchase here again after the customer service received.”

Helpful Report

Posted 6 years ago

“Lawrence lazio sofa Less than 12 months old, leather peeling off already I have been told its not a fault after waiting 3 weeks for a tech report , only choice is small claims court or watchdog Spend over 3k on this sofa”

Helpful Report

Posted 6 years ago

“Well after having a bad experience with the first sofa purchased, it has now been picked up and my new one delivered must thank the priority team at Sofology for resolving the issues I had after a stressful few weeks. Replacement sofa is like comparing night with day compared to original sofa with a lot of issues.”

Helpful Report

Posted 6 years ago

“My super sofa has been delivered and there is a small technical problem but the team are in it right away being helpful and making sure we enjoy our new furniture. Every step of buying this was handled so well from the nice young people in the Enfield store that handled our order, it was ready for delivery well before expected then there were e mails about booking a delivery date what will happen on the day so you know what to expect and then finally a super team to deliver and they made the whole thing really nice. My minor issue is being dealt with swiftly no hastle at all. I can not recommend them highly enough.”

Helpful Report

Posted 6 years ago

“We had our Maya sofas delivered a couple of weeks ago and are delighted with them. The delivery men were friendly and helpful. There was a minor problem with one of the legs. However, they provided an effective temporary solution and a technician came today to rectify the problem. On the whole our experience with Sofology has been good so far and would be happy to recommend them. We were extremely worried after reading the poor reviews and hope this provides some assurance to others. Our Maya sofas and cushions are really lovely. So glad we chose them.”

Helpful Report

Posted 6 years ago

“Would like to say how good and clean when john@jon deliverd my coucher they were in and out no time and took all the rubbish with them. Thanks”

Helpful Report

Posted 6 years ago

“Avoid! The most dreadful customer service I’ve ever had the misfortune of dealing with. Ok until they have your money. Passing my information to watch dog will be my next move.”

Helpful Report

Posted 6 years ago

“Chased delivery at 11 weeks only to have them cancel order as apparently shop did not place order and style was duscontinued lots of lies very difficult to get deposit £998 back. Apparently I would 30% charge had I cancelled but nothing if they do !!”

Helpful Report

Posted 6 years ago

“Had my sofa just two years and my leather is peeling off my sofa it's barely used due to working I have no small children and it's coming off like nail varnish yet sofology are claiming its wear and tear? I'm pretty sure pure 100%leather as advitisted shouldn't do this?!its like nail varnish the top colour layer just peels absolutely disgusted stuck with a 3800 pound sofa that looks neglected.”

Helpful Report

Posted 6 years ago

“So I wait 5 week for a sofa. I get rid of our sofa, new one arrives. Wrong colour. Told I have to wait a further 5 week. I want something for my inconvenience (which I’m sure you’ll agree is fair) They tell me it’s not company policy to give compensation. What a load of rubbish!”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,679 reviews