Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

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“Absolutely appalling customer service from this company from placing an order to failure to respond to a written complaint. I was called to arrange a delivery date, but on the date of delivery whilst waiting in for the delivery, was called again to arrange a delivery date. I expressed surprise but agreed to another delivery date, only to be called by the delivery driver on the second date of delivery to tell me he hadn’t got my furniture. I was assured someone from Sofology would be in touch......they weren’t so having spent the best part to two hours on the phone waiting I finally spoke to someone who told me that the order I had placed and paid for several weeks before had not been placed due to an error in their system. It was suggested the order was placed again and I wait another 16 weeks for delivery. Not surprisingly I chose not to take that option and have received a refund. I wrote to express my dissatisfaction and did not even receive an acknowledgment of the complaint. My advice would be to avoid this company unless you enjoy wasting your annual leave waiting in for a delivery of furniture that is not going to arrive because the company have never ordered.”

Helpful Report

Posted 4 years ago

“Horrendous !! I bought a sofa online from them a couple of months back. As it was an In stock item, the delivery was within 2-3 weeks. In a couple of days after ordering, i was told that the delivery can be scheduled and it is time to pay. I paid for the same online and chose a delivery date. A couple of days later i again contacted them to check if i can amend the delivery date. I was told that i cannot as the sofa is being transported, which was an absolute lie. Day before delivery i got a txt suggesting that the delivery will not be made the next day and i must ring up their customer service. Wait times are 30 mins min for anyone to answer. I was told that the sofa was in some other depot (Bury) and it was not moved and since it is in between weekends, i must book the delivery the next week. I had no option but to pick the earliest date available. Again, a day before the delivery i received a txt suggesting that they will not be able to deliver and must call customer service. Another 40 mins of my time on the phone - I was given a reason that there was a problem with the warehouse and was rebooked. On the day of the delivery, i had no communication from them. After waiting for more than 1/2 a day, i called them and the customer service folks suggested that i must expect the delivery between 1-4 and it is being delivered the same day. Nothing came. I had to call back again (30 mins on the phone again) finally the rep made some enquiries with the warehouse team and hold me that they have a problem. They are not able to find the sofa i had ordered and it is missing and needs to be investigated. The rep suggested that i should expect a call from sofology soon (no timeline)..I have been waiting since. They have taken my money but not delivered anything except agony ! I will never ever buy from these dodgy operators and I will recommend you as well to avoid the pain. Stay away from these guys.”

Helpful Report

Posted 4 years ago

“We've now had our Finchley sofas (2 x 2-seaters) for just 3 months and although they're generally comfortable they are looking as though we've had them much longer. There is only the two of us but the cushions can look creased and saggy. In order to avoid this we have to switch/turn the seat and back cushions every day! If we leave it more than a couple of days they look very shabby. I contacted Sofology about this soon after we took delivery and was told this was the sofa we'd chosen and owing to the materials used we had to appreciate that this type of cushion would need turning daily. I wish we'd been told that at the time. We were given all sorts of other advice - inc. that my husband should check himself for testicular cancer!!! We're usually so good at looking at reviews before buying goods, particularly when spending a lot of money, but this time for some reason we didn't. How we wish we had.”

Helpful Report

Posted 4 years ago

“It was when we could go to stores, just after the first Lockdown in October, we went to look for a sofa. We came across Sofology. No deals, that's the price..quite good salespeople. We found instead of a sofa two reclining seats- with motors and the manufacturing name was Radley. The details suggesting a UK manufacture, the name sounding British the sample chairs comfortable, we went ahead. Furniture made in the UK considered first class. Radley- so outstandingly British. The due date of delivery January- made to order and to your specification. Late February comes to an email saying the seats are in a container stuck in transit from China. I phoned and advised the furniture was not UK manufactured but "passed off " as that. Not only was this deceptive, but given China's Human rights record I was not wanting this delivered and to have the order cancelled and a refund of the deposit. The person on the phone noted my concerns and said that a sales dept. staff member would phone within 24 hours. I waited and waited and finally after 10 days phoned again. This time the person was more direct, defended the company, she said look at the company's Slavery Policy and cancellation policy. Human rights violation.. or the Slavery Act, two different things but there is a connection! My complaint is in two parts to do with the Misdescription of Goods or Sale of Goods Act, and my concerns as to China's record in human rights. She then said she would speak to the sales manager. I held, she did and that party advised to tell me that I was canceling the order and that 1/3 of the cost would be due. I explained it was not a cancellation I was complaining about Misdescription, passing off as British goods and my concerns regarding purchasing from China. I wanted the contract to be Void. Deposit returned. I asked if the call was being recorded the retort was are you recording it! I was polite and calm, the sales individual could not further assist. I was again told that the sales manager would phone me within 24 hours.. not happened, it's 3 days and counting. The salesperson did suggest they were recording the call-I said that means you require to give me a transcript of the call and send this by email, not happened. Looking at the sofology website the theme throughout is "we.. this and we that" suggesting direct involvement in the build process and service. No, this is not an end-of-line sales service from the manufacture, it's a distribution sales point, an agency set up to sell goods seemingly with roots in the UK.. made elsewhere but not identified. If you look at the website you will see a great play of contribution to replanting woodland- That's interesting, the very small contribution they make is thoroughly commendable if it were not for the fact that the trees being planted are in the UK, not where they are being removed in China. Its ESG and CSR window-dressing adding the further suggestion that the manufacturer is in the UK. I will continue to ensure that sofology makes more clear what they do and be honest. It will be a fight.. More should ask the company where is this stuff made.. know of this "deceit" using Radley and other names which are the face of Chinese goods. It's not for me to say do not buy Chinese goods- it's to know what I'm buying. That's a Duty of care missing in sofology marketing. Made in China not the UK.”

Helpful Report

Posted 4 years ago

“Horrible company, horrible customer services, horrible experience from start to finish.”

Helpful Report

Posted 4 years ago

“I don't think the quality is good, customer service department is a joke as I'm still waiting for a call back from them since December. I would definitely not recommend to anyone I wish I had gone to another company.”

Helpful Report

Posted 4 years ago

“I bought 2 & 3 seater Felini leather sofas from Sofology in 2018. Initially I had problems with noticeable markings on one side of the 2 seater. It took months before eventually home serve came and replaced it. Now the seats dip/sag permanently where you sit! They say to regularly plump them but it’s impossible as they’re fixed cushions with no flexibility to plump! Wish I’d never bought it!!!”

Helpful Report

Posted 4 years ago

“Would give 0 stars if I could. Ordered sofa 16 weeks ago in store which was all great - we did this so that when we moved out the sofa could be delivered straight away. We had delivery booked for 13th of feb - paid an extra £40 as it was a Saturday booking. Got an email on the Friday night (12/02) that the sofa wasn’t going to come with NO explanation. Rang them the next day they came up with excuses and said the sofa hadn’t been delivered to them - they said will call us as soon as they get it. I asked them if they could send us a temp sofa which in fairness they did but was very reluctant and I had to ask twice. Didn’t hear from them for a while, ended up calling them on Saturday 20/02 and they said ‘oh the sofa arrived in the warehouse on the 18th’ didn’t think to ring and tell me. We got delivery booked in for today (23/02), but heard nothing from them about the delivery the day before, so we rang them this morning and they said it will come between 11am-3pm, nothing came, so at 430pm we rang again and they said it’s on its way - it wasn’t - and we are still without a sofa. I get there is a lot going on at the moment but would just like to know the truth as we have to rearrange work etc for nothing. Also just to mentioned - Each phone call you are on hold for about 30 minutes. I regret buying from them and the stress of house move has been tripled because of there rubbish service. DO NOT RECOMMEND!”

Helpful Report

Posted 4 years ago

“I have never dealt with a company like this in my life there sales techniques are very good but once you receive the goods these guys do not want to know you there after sales are the worst I’ve ever witnessed they are rude and make you feel like a criminal because you find a fault in there products after buying a suite for £3500 and not being told by sales that dye transfer is not covered under your warranty I made a complaint and the service we have received is horrendous basically been told the usual sales pitch T&C apply no help no understanding what’s so ever so please think again before buying from this company all we are looking for was some middle ground and one of the sales team I’ll not mention by name but the company will know who he is has definitely not had much experience in customer care to say the least”

Helpful Report

Posted 4 years ago

“We took delivery of our sofa and 2 recliners in November. It was noted that one of the recliners had a severed wire, so would not work. The delivery driver reported it and said that the new part would be ordered and would be on a weeks delivery. After 2 weeks I chased up said part to be told that the wrong part had been ordered, and would be on a 14 week delivery, the same amount of time it took to make the entire suite. Having then tried to get through to Sofology for an explanation as to why the part would take 14 weeks, we were still getting nowhere. At the end of December, we were then told that the part had not been ordered due to an oversight. one month after delivery, and we still have a faulty chair. I then sent an email to their CEO and didn't even get the courtesy of a reply. I have spoken to customer service again, and I am still not confident the correct part, or indeed any part has been ordered. Costomer Service are asking me to tell them which part is broken. We are at the point now where unless we receive a satisfactory answer this week we will go down the legal route. They are all too quick to take the money, but their Customer Service is absolutely awful. Would never buy from or recommend themn. Awful company”

Helpful Report

Posted 4 years ago

“Not even worth a 1 star!!!!!!!! This company is beyond a joke! We ordered a cushion and a lamp last October 2020 and are still awaiting the small cushion. I can’t believe it’s taken this long! We’ve recently moved house and have ordered a lot of things that has had to be hand made for example a Heavy large wooden table and chairs, wardrobes, sofas, beds and they have all come before this. I’m shocked to say the least the customer service is rubbish! DO NOT buy from here. Complete waste of time and money. I’m glad we never ordered our sofas from here as I’ll probably be dead before I get to sit on them! Livid isn’t the word”

Helpful Report

Posted 4 years ago

“I am now on my 4th delivery date and no sign of my order, its stuck in a warehouse in Aylesbury and missed the trunking time AGAIN apparently! Customer services are worse than useless.”

Helpful Report

Posted 4 years ago

“Absolutely terrible quality. The cushions do not support an actual adults weight. Fault sofa for which I’ve been waiting over 2 months for replacement parts. The customer service is actually quite good but I’d rather not have to deal with them at all. If the sofas weren’t so badly made you wouldn’t have to be constantly on the phone to them. £2000 wasted.”

Helpful Report

Posted 4 years ago

“Well well well..What a surprise! We are beyond shocked at the number of unhappy customers & all the negative reviews. We have had our sofa for 3 years, the leather is still good BUT the inner padding of the right hand seat/cushion has totally sunken & compacted within itself. This had led to continual back ache for both myself & my husband. Sofology sent out a Technician who did inform us that it was fixable & he'd arrange someone to get in touch & come out & would be able to put new packing in etc. Low & behold not long after the chap left we get an email from Customer service stating that they cannot do anything as we have gone past our 2 year warranty dead line..& their supplier no longer makes our style of sofa any more! What?....The guarantee on the website is so misleading..The internals are only covered for two years..where as the frame work is covered for 20 years? What gets most use? The seating of course! Durr! The cover offered for the internals etc. are totally ridiculous! It should be longer..Our sofa is NOT fit for purpose..We cannot take the cushions off the settee as they are sewn on! The settee is so uncomfortable, its knackered! Customer service didn't want to know. The visit from the technician just gives you all the flannel & bullshi*t to keep you happy, get your hopes up then nada!.. Thanks very much Sofology! We won't be purchasing or recommending you ever again! I think this is a case for WATCHDOG!”

Helpful Report

Posted 4 years ago

“Leaving this review here as I looked at these reviews before buying from sofology and got very nervous. I had no reason to be - our Finchley sofa arrived two weeks ago (a week sooner than expected!) and we love it. The delivery was seamless and the sofa itself looks lovely and is very comfortable to sit on. Seems good quality so far too.”

Helpful Report

Posted 4 years ago

“Like many other comments on here. Got my sofas 2 years ago. Fixed cushion seating cannot be plumped so if you sit in the same seat (as most would tend to do as everyone has their favourite place) and weigh more than a feather, the seat dips and there is no way of plumping it. For an expensive sofa it now looks sh**. Support on line is non existant. I so wish I had not bothered to purchase this sofa now. Avoid Sofology.”

Helpful Report

Posted 4 years ago

“Ordered 2 sofas which.came yesterday rang cause they’re wrong color to what I ordered nearly 2 hours on phone and they just keep telling me it’s the right color. I’ve asked for a swatch but they say they haven’t got any and I’ll have to wait till showroom opens. Rang them again today but same old just keep transferring to another dept then tell you I’ll ring you back at when I’ve looked into it. Then an email come case closed because they still say they sent right colour. Never ever again would I order from this company”

Helpful Report

Posted 4 years ago

“Bought a 2 seater Bulgravia sofa with the standard 2 year warranty. After 3 years, the seat cushions are worn out, they are sewn in so cannot be rotated/flipped/plumped, feels like you're not far off sitting on the floor. Another issue being the leather is worn and discoloured on every seat edge and seam. Would not recommend Sofology, the finance agreements lasts longer than the furniture.”

Helpful Report

Posted 4 years ago

“I spent £2,000 on a leather corner sofa. Within months it was sagging and pooling badly, with only one 8 stone adult using it in the evenings. They sent somebody out who insisted on using a heat blower to shrink the leather, which made it worse. I then had the furniture ombudsman, who they buy into, so not independent in my view, treat me with a total lack of respect in my own home, he was intimidating and said he’d seen worse. Needless to say, I got nowhere.”

Helpful Report

Posted 4 years ago

“I waited six month for my sofa to finally arrive. I had three delivery dates and they never turned up...no apologies, no cancellation call or email. Phoned, texted, emailed and tweeted to ask the whereabouts of my sofa. After, weeks of trying to get in contact, I was told that they lost my sofa and couldn’t locate it anywhere. I was told on December 29th that they located it and would deliver on 31st. Two guys came to the door, didn’t even try to bring the sofa in, said they’d have to take it back and get the bloke with small hands to dismantle it. To be honest, I think they just couldn’t be bothered to try because they wanted an early knock off on New Years Eve. The sofa was delivered on 9th January, the guys had no problem with getting it through the door, it hadn’t been dismantled. So, my theory of an early knock off must have been correct! Anyway, the sofa has been compromised because of the long storage, but Sofology are not claiming responsibility! They said they’d send their guy around with a test gun to see if they can get the creases out! Absolutely disgusted at the customer service and the quality of the sofa...almost £4,000 down the drain!”

Sofology 1 star review on 18th January 2021

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,661 reviews