Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

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“Purchased a Sofology 'China Clay' soft leather suite two years ago. The 'film' has started lifting on the leather on the arms and headrest. Sofology say it is outside the 2 year guarantee period and there is nothing they can do. They added that cleaning with anything other than their proprietary cleaning kit is detrimental to the leather and invalidates the guarantee. We were not advised of this at the time of purchase, neither can we find reference to it in any of the documentation. It actually started to fail within the guarantee period but we couldn't visit Sofology to explain our problem because of self isolating with the Covid-19 virus and shops being closed for business. They did eventually visit and inspect and said that the problem was result of contamination by bodily oils. We have had to purchase a new headrest (£220)from them which will take 14 weeks to deliver and they have offered to waive the fitting charge (£69) as a token of good will. I don't know how we can resolve the problems with the arms. Regardless of any guarantee period our argument is that this leather is 'not fit for purpose' if it fails in only two years with only normal wear and tear and regular cleaning using a reputable brand (Lord Sheraton) leather cleaner. The problem areas are getting bigger by the day and are now the size of 50p pieces. I would add that every time you telephone or email Sofology you end up with a different person and complaint number and it's frustrating to keep explaining the same problem every time. I feel that the only recourse left is to contact Trading Standards and see what their opinion is.”

Helpful Report

Posted 4 years ago

“Having waited almost four months for my chairs to arrive on the 8/1/21, I was very excited when they finally got delivered. Delivery was easy and straight forward. However, I immediately noticed three little feet on the bottom of one of the chairs had been broken and there was a hole in the same chair. The delivery man advised me to ring Sofology helpline which I did immediately. The helpline assistant talked me through the process and agreed to see if there were any identical chairs in stock. He suggested we put a date in the diary for the 26/1/21 for a technician to come and fix the chair just encase an identical chair was not in stock. I agreed for the technician to come and fix the chair provided the fixes was not noticeable. On the 13/1/21 the Scottish Government stated that non-essential visits to homes were no longer allowed. As such, I rang Sofology and asked for the chair to be replaced given the visit of the technician was unlikely to be deemed 'essential' and it was unclear when a technician would be able to visit to fix the chair. A Sofology representative told me they were unable to replace the chair until a technician visits my home to complete a report confirming whether or not the issue is a manufacturer default. I personally couldn't care less how the fault has occurred. The only thing I care about is that one of the chairs delivered to me is damaged. I have since been told that completing the report is a legal requirement. I seriously doubt this is the case because if I order a pair of jeans online from any reputable company and they are damaged I am able to send them back and get a replacement without anybody needing to complete a report. Sofology have since confirmed that fixing a hole in a chair is deemed an essential visit and they should still be able to attend on the 26/1/21. However, the fact that a technician needs to visit the chair before they are able to confirm there are issues and it should be replaced is ludicrous. Especially seen as I have already provided pictures and the two reps who have seen the pictures agree the chair is broken.”

Helpful Report

Posted 4 years ago

“I have all the problems that every other person below has reported. This is a disgusting company! I have not words to explain how bad they are. I had already written my bad reviews hoping to help someone else and to avoid feeling the way I felt after I had purchased the sofa from this company. The reason I am writing now is that I finally decided to buy the foams from Efoam (very good). It looks like I have fixed my problem.....at least until the sofa doesn’t fall apart. Avoid Sofology people!”

Helpful Report

Posted 4 years ago

“Had a sofa 1& half yrs cushion all gone saggy & flat had technician out , for him to plump it up take pics for his report & say there’s nothing wrong with it & you just have to plum it up once a wk , but you sit on it for half an hour & see pics below for results, i took insurance out when I bought the sofa saying it covers any problem,( GUESS WHAT NOT WORTH THE PAPER ITS WRITTEN ON ) so now they have a report from there technician the case is closed won’t come out again to sofa for second opinion, & like I said to the 4 different ppl I spoke to today I have to plump the cushion up 3 times a day , to make it look presentable, Iv worked un upholstery factory myself many yrs ago so I know exactly why I’m talking about , I’d also like to say I have done exactly what they told me to do rota the cushion & plump every wk for general wear , I also know to expect it to go flat a little knotting stays perfect, but this I a ridiculous amount off excess fabric, I can purchase new inserts £136 just for my sofa , I would strongly recommend ppl to read reviews before stepping one foot in sofology because there aftersale is disgusting disgraceful would not have another sofa from there even if it was free , so £2800 pounds after I need to consider my opinion to buy another sofa , to be fare my sofa I got rid of after 14 yrs was in better condition ,”

Helpful Report

Posted 4 years ago

“Terrible after sales my sofa cushions are faulty as the fabric keeps turning round every time you see sunny so you have to unzip and reposition the foam to the fabric every time it’s a joke I took out extra insurance on this after numerous emails asked them to send somebody out to check this guy with arms the size of pop I came out to do exactly what I do with repositioning the fabric across the foam which not only the zip cuts into my arms but my arms aren’t the size of Popeyes in order to do this so it’s very difficult. I then emailed and complained again on my emails just got ignored do not take out the extra insurance better still go by sofa elsewhere avoid this company at all cost I now just want to throw the sofa in the tip”

Helpful Report

Posted 4 years ago

“You are better going to your local tip the quality will be better there than from these jokers”

Helpful Report

Posted 4 years ago

“Sofa barely two years old and fixed cushion now too flat to sit on. Padded up with cushions. Two emails before I got standard response of being out of warranty (by one month). Sent them consumer rights letter explaining the warranty doesn't matter if goods not fit for purpose. I was then assured my issue had been passed to priority team and would receive a reply within 2-24 hours - this was 8 days ago. 2 emails to them have since been ignored. Shocking attitude towards customers who clearly spend a lot of money for shoddy goods”

Helpful Report

Posted 4 years ago

“Great service! Terrible sofa's!!!!!!!!!!!!!!!!!!!! The sofa's are terrible with no longevity. In the show room you are given the full works, E.G, the shop workers telling you they don't get commission,blah, blah and more blah. You are pushed in to buying accident insurance on your large purchase so that you think you will be covered for every incident at home and ware and tear during your credit agreement. Ding, Ding, 1 year down the line and you start to notice faults with product and like all new customers you call customer service to seek advice or possibly access your so called insurance policy. Ding, Ding you are then passed from one agent to next. 2 hours later you finally speak to some for them spout jargon your already know! What they fail to tell you in the shop is that you cushions have 33% reductions in the first year and continue to decrease because of the type of material they use. My £2000 sofa is like sitting on the floor and all they do is send you "how to" video on how to plump up your cushions. Its a complete joke! The great thing about having a very large following on social media is that you can share your experiences with them and influence others on not to shop at SOFOLGY! Its a complete con!! Go some where else people!.”

Helpful Report

Posted 4 years ago

“Purchased our sofa InAugust, was due in November. No communication from them, no ETAs no nothing. I have spent hours and hours on hold to their phone lines but they just have useless staff. At one point they gave me a date, so I took time of work to wait for this. Late in the day I ring up only for them to say we don’t have stock of the sofa... so why the hell has a delivery been arranged with NO SOFA?! I suspect the lady on the phone made a ‘false’ delivery to get me off the phone. Atrocious. I have sent countless complaint emails and generic support emails, I am still waiting 4 weeks for a response! Fast track to two weeks ago, they agreed a refund and someone would be in touch (again). I still have not received my refund or a call from the finance team two weeks later!!! What a joke of a company.”

Helpful Report

Posted 4 years ago

“Worst company ever to deal with Customers service is terrible worse the SCS and DFS. Avoid at all costs horrible company to deal with”

Helpful Report

Posted 4 years ago

“I would like to share my experience with Sofology. I ordered over 5k worth of sofas at the end of august. Upon ordering I was lead to believe that they would be delivered at the end of November. I was contact towards my expected delivery date stating that the order had been delayed. After lots of chasing and hours on the phone I finally had my order delivered today. All of my items were either damaged or had bits missing. The worst being the frame on my sofa bed having split into. Other issues included missing sofa legs and marks in the fabric. The quality of the product that was delivered was shocking and completely different to that in store. The delivery driver recommended that we refuse the delivery which we did. So after months of waiting, thousands of pounds we still have no sofas. My advise is to avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Sofa and chairs delivered fine. Still waiting for delivery of 1 cushion. On delivery, the recliner mechanism on one of the chairs was faulty. Replacement part was ordered, for which we are still waiting. Originally told 1 week delivery, but when we finally got through to customer service, were told delivery was 2 weeks. that has elapsed and still not received. Now unable to get hold of customer service for an update either by phone or on the live chat on their website-waited over an hour and still no reply. They are happy to take the money, but not so forthcoming when there is a problem.”

Helpful Report

Posted 4 years ago

“Cannot get through your customer services team. 18 weeks for a rug to be delivered??? Disgusting-they dont make the rugs!! Plus they sent my mums sofas to my address!! Good job she had paid for them, as they would have taken them back”

Helpful Report

Posted 4 years ago

“Can’t give the company 0 stars.. ordered in August with being told delivery in November which was fine as plenty of work to do at home. December after much grief finally agreed to a full refund as goods not being delivered unlit 2021.. stil wait for refund though after 4 days”

Helpful Report

Posted 4 years ago

“Seriously don't even think of using this company, obviously the sales process is fine, but the aftercare is atrocious. Finally got someone to admit that my 4 seater sofa had gone missing, suspect a nice xmas present for one of the warehouse staff.... Trying to get a refund is proving almost impossible. I've spent 5 hours on the phone today trying to get through to customer services....don't waste your time or money.”

Helpful Report

Posted 4 years ago

“Ordered a sofa from here on September the 5th, finally got a delivery date for December 16th. Got a call at 7.30am from the driver to say he was on his way. Arrived 30 mins later only to find the sofa wasn’t on his lorry. Called Sofology, had to wait 2hrs 30mins to speak to someone which in itself is infuriating. Got through to a rather unhelpful and rude customer service operator called Stacy ‘don’t have to tell you my surname’. At this point the plot thickened. After giving her my order number she informed me that my sofa had arrived from the supplier with the corner piece in the wrong colour and that is not their fault. I found it odd as they still carried out a delivery and there was no sofa on board. I called the driver back on his mobile and he confirmed 100% that my sofa was not in the back of his lorry. Seems like they knew well in advance of the delivery date that their was a problem with my order and they didn’t have the decency to let me know in advance. The driver also told me that it’s been a disaster since covid and he is still delivering orders now that we’re made in 2019. I totally get it, but if it’s that bad why take my money in September? I must say in their defence they offered me a loan sofa, the opportunity to get the sofa i ordered with a lead time of another 17 weeks (but she could try and half that, with no guarantees) and £150 off as a token of goodwill. She didn’t seem impressed when I burst out laughing! I asked to speak to a manger and was told no and their is no guarantee of when they will call me Honestly think before you buy from here! I’m stuck with no sofa for Christmas and It’s not just me there are hundreds of people in the same boat on social media”

Sofology 1 star review on 16th December 2020

Helpful Report

Posted 4 years ago

“Ordered a sofa and rug in-store and was looked after by very friendly sales staff. They took us through lots of options and helped compare colour/material swatches. Left the store feeling confident in my purchase. This was in early September. The sofa was delayed delivery twice. First time I was given the excuse that Covid delayed the construction. Second time I found out about the delay on the expected delivery day. When I called about what time to expect the sofa (it was past 3pm) I was told 'sorry, the day you selected is the day the sofa is delivered to the depot'. What?! The sofa was delivered a week afterwards and I'm happy with the end product. However the rug... When purchasing the rug I was told it could be delivered within a month of ordering, but I opted to wait until the sofa is delivered. Well the rug hasn't arrived a month after the sofa being delivered. It's failed to be delivered three times! Every time I call for help the staff inform me they've emailed "the warehouse" and the "the warehouse" will get back to me within a day. Two weeks and multiple follow ups and this warehouse or Sofology has never contacted me to discuss the missing item from my order. I've written a formal complaint to Sofology by email and haven't received a response after a week. Every time I call them I'm on hold for an hour at which point I give up. Terrible customer service and I couldn't recommend them to anyone based on my experience. I dread my sofa having any issues because I don't want to deal with Sofology ever again!”

Helpful Report

Posted 4 years ago

“Our sofa was on offer at the time of buying it. When it came to delivery they ‘lost’ our sofa. They didn’t get in touch with us to tell us, they just didn’t turn up with the sofa on the day! We had to chase round after them! Nearly a week later after me ringing around, they could not offer us the same sofa (as it was now out of stock) or the same sofa in a different colour for the same price. They wanted us to pay an extra £300 for the same sofa in a different colour and refused to match the price. We ended up with a red fund and will never buy from there again. Very unhelpful!”

Helpful Report

Posted 4 years ago

“Terrible customer services delayed delivery again avoid this company”

Helpful Report

Posted 4 years ago

“Terrible customer service! Still waiting for a refund for missing items after 8 weeks and every time I try to contact them, they say their systems are down and can not process a refund. On delivery one of my chairs was also damaged.”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,661 reviews