Sofology Reviews

Name: Sofology
Rating: 1.22

1.2 Rating 1,654 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,654 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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287

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service! Terrible sofa's!!!!!!!!!!!!!!!!!!!! The sofa's are terrible with no longevity. In the show room you are given the full works, E.G, the shop workers telling you they don't get commission,blah, blah and more blah. You are pushed in to buying accident insurance on your large purchase so that you think you will be covered for every incident at home and ware and tear during your credit agreement. Ding, Ding, 1 year down the line and you start to notice faults with product and like all new customers you call customer service to seek advice or possibly access your so called insurance policy. Ding, Ding you are then passed from one agent to next. 2 hours later you finally speak to some for them spout jargon your already know! What they fail to tell you in the shop is that you cushions have 33% reductions in the first year and continue to decrease because of the type of material they use. My £2000 sofa is like sitting on the floor and all they do is send you "how to" video on how to plump up your cushions. Its a complete joke! The great thing about having a very large following on social media is that you can share your experiences with them and influence others on not to shop at SOFOLGY! Its a complete con!! Go some where else people!.”

Helpful Report

Posted 4 years ago

“Purchased our sofa InAugust, was due in November. No communication from them, no ETAs no nothing. I have spent hours and hours on hold to their phone lines but they just have useless staff. At one point they gave me a date, so I took time of work to wait for this. Late in the day I ring up only for them to say we don’t have stock of the sofa... so why the hell has a delivery been arranged with NO SOFA?! I suspect the lady on the phone made a ‘false’ delivery to get me off the phone. Atrocious. I have sent countless complaint emails and generic support emails, I am still waiting 4 weeks for a response! Fast track to two weeks ago, they agreed a refund and someone would be in touch (again). I still have not received my refund or a call from the finance team two weeks later!!! What a joke of a company.”

Helpful Report

Posted 4 years ago

“Worst company ever to deal with Customers service is terrible worse the SCS and DFS. Avoid at all costs horrible company to deal with”

Helpful Report

Posted 4 years ago

“I would like to share my experience with Sofology. I ordered over 5k worth of sofas at the end of august. Upon ordering I was lead to believe that they would be delivered at the end of November. I was contact towards my expected delivery date stating that the order had been delayed. After lots of chasing and hours on the phone I finally had my order delivered today. All of my items were either damaged or had bits missing. The worst being the frame on my sofa bed having split into. Other issues included missing sofa legs and marks in the fabric. The quality of the product that was delivered was shocking and completely different to that in store. The delivery driver recommended that we refuse the delivery which we did. So after months of waiting, thousands of pounds we still have no sofas. My advise is to avoid this company at all costs.”

Helpful Report

Posted 4 years ago

“Sofa and chairs delivered fine. Still waiting for delivery of 1 cushion. On delivery, the recliner mechanism on one of the chairs was faulty. Replacement part was ordered, for which we are still waiting. Originally told 1 week delivery, but when we finally got through to customer service, were told delivery was 2 weeks. that has elapsed and still not received. Now unable to get hold of customer service for an update either by phone or on the live chat on their website-waited over an hour and still no reply. They are happy to take the money, but not so forthcoming when there is a problem.”

Helpful Report

Posted 4 years ago

“Cannot get through your customer services team. 18 weeks for a rug to be delivered??? Disgusting-they dont make the rugs!! Plus they sent my mums sofas to my address!! Good job she had paid for them, as they would have taken them back”

Helpful Report

Posted 4 years ago

“Can’t give the company 0 stars.. ordered in August with being told delivery in November which was fine as plenty of work to do at home. December after much grief finally agreed to a full refund as goods not being delivered unlit 2021.. stil wait for refund though after 4 days”

Helpful Report

Posted 4 years ago

“Seriously don't even think of using this company, obviously the sales process is fine, but the aftercare is atrocious. Finally got someone to admit that my 4 seater sofa had gone missing, suspect a nice xmas present for one of the warehouse staff.... Trying to get a refund is proving almost impossible. I've spent 5 hours on the phone today trying to get through to customer services....don't waste your time or money.”

Helpful Report

Posted 4 years ago

“Ordered a sofa from here on September the 5th, finally got a delivery date for December 16th. Got a call at 7.30am from the driver to say he was on his way. Arrived 30 mins later only to find the sofa wasn’t on his lorry. Called Sofology, had to wait 2hrs 30mins to speak to someone which in itself is infuriating. Got through to a rather unhelpful and rude customer service operator called Stacy ‘don’t have to tell you my surname’. At this point the plot thickened. After giving her my order number she informed me that my sofa had arrived from the supplier with the corner piece in the wrong colour and that is not their fault. I found it odd as they still carried out a delivery and there was no sofa on board. I called the driver back on his mobile and he confirmed 100% that my sofa was not in the back of his lorry. Seems like they knew well in advance of the delivery date that their was a problem with my order and they didn’t have the decency to let me know in advance. The driver also told me that it’s been a disaster since covid and he is still delivering orders now that we’re made in 2019. I totally get it, but if it’s that bad why take my money in September? I must say in their defence they offered me a loan sofa, the opportunity to get the sofa i ordered with a lead time of another 17 weeks (but she could try and half that, with no guarantees) and £150 off as a token of goodwill. She didn’t seem impressed when I burst out laughing! I asked to speak to a manger and was told no and their is no guarantee of when they will call me Honestly think before you buy from here! I’m stuck with no sofa for Christmas and It’s not just me there are hundreds of people in the same boat on social media”

Sofology 1 star review on 16th December 2020

Helpful Report

Posted 4 years ago

“Ordered a sofa and rug in-store and was looked after by very friendly sales staff. They took us through lots of options and helped compare colour/material swatches. Left the store feeling confident in my purchase. This was in early September. The sofa was delayed delivery twice. First time I was given the excuse that Covid delayed the construction. Second time I found out about the delay on the expected delivery day. When I called about what time to expect the sofa (it was past 3pm) I was told 'sorry, the day you selected is the day the sofa is delivered to the depot'. What?! The sofa was delivered a week afterwards and I'm happy with the end product. However the rug... When purchasing the rug I was told it could be delivered within a month of ordering, but I opted to wait until the sofa is delivered. Well the rug hasn't arrived a month after the sofa being delivered. It's failed to be delivered three times! Every time I call for help the staff inform me they've emailed "the warehouse" and the "the warehouse" will get back to me within a day. Two weeks and multiple follow ups and this warehouse or Sofology has never contacted me to discuss the missing item from my order. I've written a formal complaint to Sofology by email and haven't received a response after a week. Every time I call them I'm on hold for an hour at which point I give up. Terrible customer service and I couldn't recommend them to anyone based on my experience. I dread my sofa having any issues because I don't want to deal with Sofology ever again!”

Helpful Report

Posted 4 years ago

“Our sofa was on offer at the time of buying it. When it came to delivery they ‘lost’ our sofa. They didn’t get in touch with us to tell us, they just didn’t turn up with the sofa on the day! We had to chase round after them! Nearly a week later after me ringing around, they could not offer us the same sofa (as it was now out of stock) or the same sofa in a different colour for the same price. They wanted us to pay an extra £300 for the same sofa in a different colour and refused to match the price. We ended up with a red fund and will never buy from there again. Very unhelpful!”

Helpful Report

Posted 4 years ago

“Terrible customer services delayed delivery again avoid this company”

Helpful Report

Posted 4 years ago

“Terrible customer service! Still waiting for a refund for missing items after 8 weeks and every time I try to contact them, they say their systems are down and can not process a refund. On delivery one of my chairs was also damaged.”

Helpful Report

Posted 4 years ago

“Really disappointed with Sofology and the lack of customer service, I was on hold for 2hours 18mins (photo of call time attached) to report a issue with my new sofa, I had no apology for the wait time. The hold announcement was to go online for a webchat, 37mins later still no response! You think because its an expensive company and sofa's you would get the full package but unfortunately we've been let down! Lets see if we can get this sofa fixed or replaced!”

Sofology 1 star review on 15th December 2020

Helpful Report

Posted 4 years ago

“My settee was 11 weeks for delivery & it took 17 !! It took them 3 attempts to finally deliver my settee . Each time offering no apology, update or explanation as to why they simple didn’t show up (each time I’d taken a days unpaid leave to wait home ). Customer service was a minimum 1hr wait each time I chased them up ... dreadful experience & I will NEVER buy from them again.”

Helpful Report

Posted 4 years ago

“Joke of a company. Will take your money in a heartbeat and then mess you around on delivery. State in their terms they will keep you informed, offer loan furniture, have customer care teams, all of this is false. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Looking at all these reviews I’m seriously worried now. I’d have given no stars if I could. Ordered 2x sofas and pouffe in August. They said delivery would be guaranteed for Christmas. After lots of estimated delivery dates, finally got an email to say that it’s ready for delivery. So paid in full (only had paid a deposit) and then picked a delivery date for today. Had a text last night to say it would be delivered between 09.45 - 13.45 and to clear the room and I must leave the room (COVID restrictions). So as we have a skip on the drive as we are clearing some stuff, we broke the old settee up and put it in the skip. As it got late in the afternoon, I rang them and after 48 mins, someone answered, but couldn’t help me, they gave me another number, the person said that that date was actually the date it had got to the depot and the message I received ‘was just the system’!!!What the hell! Supposed to be coming Tuesday now, got to get someone to wait in. I’m not confident at all.”

Helpful Report

Posted 4 years ago

“Worst company ever. Ordered a rug beginning of November they said it would take a month . When I looked on line they then said March this meant I would be waiting 18 weeks for a rug . They said they would cancel my order but still waiting for a refund . I’ve emailed them but they are not getting back in touch . I am taking this higher. Stay away from sofology”

Helpful Report

Posted 4 years ago

“Awful company! Delivered my order last Saturday however my loveseat was missing, I have called, emailed, Facebook messaged and still have no idea what’s happening! It takes over an hour to get through (that’s if your not cut off after 30 mins which has happened on numerous occasions) They have managed to let the finance company know my order has been delivered though! Total joke! No communication and no care at all!”

Helpful Report

Posted 4 years ago

“Was supposed to deliver my sofa on 30th of Nov. I waited with my baby and toddler in our new built house to receive the sofa. We did not move house up until that point. So I was there just to receive the sofa. A lot of phone calls and entire day took to know sofa will not be delivered because feet a are missing as they are in another depo from Sofology. Today is 10th of Dec. I have called many times, long waiting times. Calls dropping off. No sofa no contact back from Sofology. I have bought a new sofa from furniture village store clearance and got my money back on Sofology with my bank's help.”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,654 reviews