Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,661 Reviews

5 %

of reviewers recommend Sofology

1.2

Based on 1,661 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 10th September 2025

290

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with Sofology and the lack of customer service, I was on hold for 2hours 18mins (photo of call time attached) to report a issue with my new sofa, I had no apology for the wait time. The hold announcement was to go online for a webchat, 37mins later still no response! You think because its an expensive company and sofa's you would get the full package but unfortunately we've been let down! Lets see if we can get this sofa fixed or replaced!”

Sofology 1 star review on 15th December 2020

Helpful Report

Posted 4 years ago

“My settee was 11 weeks for delivery & it took 17 !! It took them 3 attempts to finally deliver my settee . Each time offering no apology, update or explanation as to why they simple didn’t show up (each time I’d taken a days unpaid leave to wait home ). Customer service was a minimum 1hr wait each time I chased them up ... dreadful experience & I will NEVER buy from them again.”

Helpful Report

Posted 4 years ago

“Joke of a company. Will take your money in a heartbeat and then mess you around on delivery. State in their terms they will keep you informed, offer loan furniture, have customer care teams, all of this is false. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Looking at all these reviews I’m seriously worried now. I’d have given no stars if I could. Ordered 2x sofas and pouffe in August. They said delivery would be guaranteed for Christmas. After lots of estimated delivery dates, finally got an email to say that it’s ready for delivery. So paid in full (only had paid a deposit) and then picked a delivery date for today. Had a text last night to say it would be delivered between 09.45 - 13.45 and to clear the room and I must leave the room (COVID restrictions). So as we have a skip on the drive as we are clearing some stuff, we broke the old settee up and put it in the skip. As it got late in the afternoon, I rang them and after 48 mins, someone answered, but couldn’t help me, they gave me another number, the person said that that date was actually the date it had got to the depot and the message I received ‘was just the system’!!!What the hell! Supposed to be coming Tuesday now, got to get someone to wait in. I’m not confident at all.”

Helpful Report

Posted 4 years ago

“Worst company ever. Ordered a rug beginning of November they said it would take a month . When I looked on line they then said March this meant I would be waiting 18 weeks for a rug . They said they would cancel my order but still waiting for a refund . I’ve emailed them but they are not getting back in touch . I am taking this higher. Stay away from sofology”

Helpful Report

Posted 4 years ago

“Awful company! Delivered my order last Saturday however my loveseat was missing, I have called, emailed, Facebook messaged and still have no idea what’s happening! It takes over an hour to get through (that’s if your not cut off after 30 mins which has happened on numerous occasions) They have managed to let the finance company know my order has been delivered though! Total joke! No communication and no care at all!”

Helpful Report

Posted 4 years ago

“Was supposed to deliver my sofa on 30th of Nov. I waited with my baby and toddler in our new built house to receive the sofa. We did not move house up until that point. So I was there just to receive the sofa. A lot of phone calls and entire day took to know sofa will not be delivered because feet a are missing as they are in another depo from Sofology. Today is 10th of Dec. I have called many times, long waiting times. Calls dropping off. No sofa no contact back from Sofology. I have bought a new sofa from furniture village store clearance and got my money back on Sofology with my bank's help.”

Helpful Report

Posted 4 years ago

“Awful customer service!!! Late delivery with wrong sofa delivered in the first instance, then had to make repeated calls to rebook, also was repeatedly told someone would call me back but no one did! When the sofa eventually arrived the cushions were not matching and my order was incomplete. Trying to contact customer services was even worse - after holding on the phone for 30 mins I was cut off, this happened multiple times! Just plain awful, never again!”

Helpful Report

Posted 4 years ago

“Would be minus 5 star if I had my way Avoid avoid avoid Keen enough to take your order & money. When it comes to them owing you £1200 & missing parts of a sofa they don’t want to no discussing company they don’t deserve loyal customers I’ve bought a few sofas from them but no more. TRADING STANDARDS it is then it will take longer but at least I’ll get my money back they can come & take the sofa back too or we will be dropping it off outside one of there shops. WHACH THIS SPACE”

Helpful Report

Posted 4 years ago

“They’ve had my full balance money since beg August. Delivery date was given as 20 Nov. Not good. But then, haven’t heard a thing. Spent ONE&HALF hours on the phone in a queue just to speak to someone because emails weren’t answered and web chat waited ages to be told I’d get an answer on email. I didn’t. Person on the phone 2 weeks ago said they would sort it and let me know. 2 weeks ago and still nothing. Not even quick email. AVOID THIS COMPANY. TOTAL RUBBISH. Can’t answer the following questions correctly. You don’t have boxes for over 4 months delivery or how did I communicate with the company....ALL ways and still no help. And how long did the company take to respond to my query?...............still waiting........ NO STARS”

Helpful Report

Posted 4 years ago

“I purchased the Gabrielle Boxing Day 2019 , delivered 10 weeks later , crush mark on facia side of love seat, main suite springs and cushion collapsed still waiting to be resolved DEC 2020.NUMEROUS EMAILS AND CALLS , POOR CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Avoid sofology like it’s the plague. The worst company I have ever dealt with... in my life!!!”

Helpful Report

Posted 4 years ago

“This is the worst company that I have ever dealt with , after sales is disgusting they need a people management course. After a year of dealing with them , I would never go near them again be warned”

Helpful Report

Posted 4 years ago

“Where do you begin.... delayed my order as they had taken my address down incorrectly, delivered one chair and HALF a sofa!!! Delivered the other half two weeks later, stained very badly and ripped, still not had my other sofa delivered and still not had a call to tell me when. Website is rubbish, web chat a waste of time and be prepared to waste HOURS on the phone trying to resolve issues. If this company went bust I would not be surprised. They are awful. I strongly recommend you avoid them and buy from a local supplier. Still had no response after emailing and postal complaint. Save yourself a lot of upset due to a very poor customer service and shocking products. Don't let them fob you off with Covid as the issue either. Its poor customer service and awful quality products not the pandemic!!!”

Helpful Report

Posted 4 years ago

“Missed delivery, unapologetic customer service rearranged delivery unfortunately both sofas were damaged. I had to chase for updates multiple times as customer service do not bother to keep you updated and ignore emails. Eventually cancelled sofas and refunded as they do not inspire trust that furniture will be repaired to a high standard given initial experience with Sofology. Not a pleasant experience and not a very professional company to deal with so will unfortunately avoid in the future - on the plus side a work colleague has avoided Sofology based on my experience and purchased sofas elsewhere.”

Helpful Report

Posted 4 years ago

“Bought a sofa with 2 recliner mechanisms, after a year one side broke and it was fixed. Within a year the same side mechanism that was replaced last year has broken again. I was informed last year that i would not get a 2 year warranty on the part, however when i rang up again this year to get it fixed the assistant confirmed that as this part is only 1 year old its still under warranty. Perhaps avoid buying from sofology until they give 5 year warranties on mechanisms and fixed price repairs. The item was too expensive to break so soon. Also don't buy their cleaning liquid pack! its a waste of money, soapy water and dabbing with kitchen roll followed by warm water and dabbing with kitchen roll works just as well”

Helpful Report

Posted 4 years ago

“Avoid at all costs!! Having the sofa 3 years ago have already had out to fix 2 issues 1st was poor stitching on delivery 2nd was leather colour peeling off Now we are having same issue again with colour peeling off and refusing to cover under warranty. Not covered by the pointless sofashield 5 year protection we paid for. Very poor quality would avoid at all costs my last sofa from harveys never had any peeling after 12 years”

Helpful Report

Posted 4 years ago

“I would click no stars if there was an option! Avoid avoid avoid that is my review in a nutshell. I feel totally scammed and miss sold by this company. Their customers service skills and communication is nonexistent and you have to keep chasing them. Email, phone calls, DM’s , priority team emails, complaints don’t get answered. Your left just waiting for the estimated delivery date on your sofology app to change time again and again, wondering why. No one knows if your sofa has actually been made yet or what part of the process it’s at. So unprofessional giving excuses when you get through to them or they we chat you back after 4 days to say about annual leave and small team. As a customer your company staff issues should not be affecting my experience. I feel sorry for the staff working for such a cowboy company, a rogue trader who is scamming people with false hopes. Still waiting for sofas ordered in August and was told they would be with us early Nov now to be told Dec.”

Helpful Report

Posted 4 years ago

“Ordered and paid for settees in August 2020 to be delivered on 11/10/20 someone phoned to say it would be delivered as agreed so we got rid of our old settees o the 11th some one phoned to say it was a mistake so now we are sitting on dining room chairs SOFAOLOGY promised delivery on the 25/10 but again no delivery new date 6/11 not delivered definitely the 11/11 but sadly no delivery .have tried endless phone calls texts emails this has to be the most useless company going poor customer service all I want is my money back must be better companies out there Avoid Avoid Avoid like the plague they really don’t care about customers rubbish outfit”

Helpful Report

Posted 4 years ago

“Sharp Screws falling out from the leather sofas poor quality after paying for high quality very disappointed, I would have second thoughts buying furniture and think of health n safety of your home”

Helpful Report

Posted 4 years ago

Sofology is rated 1.2 based on 1,661 reviews