Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 877 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought customized jewelry from soufeel as Christmas presents. It took a while to arrive but once it did it was more than worth the price and wait. The quality was just mind blowing and colours and images came out clearly. Everything about it was spectacular. I will definitely purchase many more things in the future from soufeel.”

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Posted 4 years ago

“This was my first time ordering with Soufeel and I’ll be back for sure. Tracy was excellent in answering my emails.”

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Posted 4 years ago

“Soufeel is great, This is the second time I’ve ordered. The prices are good especially for what you get and it’s definitely worth the wait. However the website is a little difficult, for example the engraving side of things. The words wouldn’t allow me to fit inside the heart, and would be really difficult to move, it took about 30 minutes to try and get the writing part sorted, the letters were off the heart etc, I made the order and started a conversation from their support service, to which I spoke with a lovely individual called Tracy, she ensured me that all the writing is nothing to worry about and will be with me soon. The product is amazing I definitely recommend.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“I had written an inscription wrong and was able to email them and they replied within an hour.”

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Posted 4 years ago

“I love my charms I now have my hole family On my bracelet and wear it every where thank you again very happy customer x”

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Posted 4 years ago

“Tracy helped me get my package changed to express quickly and in a kind manner. I didn’t even now it was possible.”

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Posted 4 years ago

“They are very responsive, Helpful, and polite...not to mention the quality of the product is top notch. I will spread the word to my friends and family for sure..”

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Posted 4 years ago

“After ordering 2 necklaces and realizing I had made a mistake ,Miss Tracy help through the entire process in adding to my order,and to correct my mistake ,very helpful through the entire order . Thank you so very much. C.Alexander”

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Posted 4 years ago

“Tracy is an excellent representative. She help me so much with everything.”

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Posted 4 years ago

“absolutely love my charm , ive had over 2 yrs now zn still like new and engraving still like new , unlike my panforas which the writin comes off after a couple of month !”

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Posted 5 years ago

“Great help love y'all services”

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Posted 5 years ago

“I ordered a man bracelet for my husbands Father’s Day present from our kids.It did arrive the day after but I had excellent communication and product amazing!They never promised it would arrive for Father’s Day so I give 5 stars as in their communication you can tell how passionate they are about their gifts.”

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Posted 5 years ago

“Amazing company ordered my personalised dog chain for my Fiance for our 1st year anniversary recived it this morning a lot earlier than it said should have been here 3rd or 5th of june was good quality and looks great will defo be ordering again 😄”

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Posted 5 years ago

“Totally loved the engraved necklaces i bought as presents and have now ordered other personallised gifts . Totally recommend this site”

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Posted 5 years ago

“I ordered 2 bracelets for mothers day for my 2 sis in laws they absolutely loved them great quality and all thanks I will def be buying more soon”

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Posted 5 years ago

“Cherry was amazing, she helped me find my order and said when I get my order.”

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Posted 5 years ago

“Received my photo watch , it's absolutely beautiful & great price”

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Posted 5 years ago

“Super helpful and responsive when i made a mistake on my order highly recommend!”

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Posted 5 years ago

“Customer service is so quick and amazing I love itttttt”

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Posted 5 years ago

Soufeel is rated 3.7 based on 877 reviews