Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 862 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to a lady called tracy throughout my time with soufeel. She was amazing at her job and got straight down to the point of what was wrong and if i needed any help. I always order from soufeel and nothing has ever been wrong apart from one necklace i ordered, the picture was fading after just few months of wearing it. Tracy sent out a replacement free of charge with no hassel. Will still order from soufeel in the future.”

Helpful Report

Posted 5 years ago

“Yes Iam very hAppy”

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Posted 5 years ago

“Great customer service received and quick response to any query bought to attention. Would reccomend”

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Posted 5 years ago

“Thank you for happened me with my order”

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Posted 5 years ago

“I bought personalised charms a few times for myself and for present. They are nice with a good quality. I also have a good Customer service experience with Tracy.”

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Posted 5 years ago

“The personalised charms are nice and good quality. My first order is from 2 years ago and still nice and same color. Good customer service ( Tracy) is there for you , if there is any issues.”

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Posted 5 years ago

“Excellent customer support (Tracy). Order was understandably late due to worldly events .”

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Posted 5 years ago

“My order took longer than initially expected but was understandable considering the worldly circumstances. The customer support (Tracy) was fantastic throughout, answering all my questions! Well done!”

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Posted 5 years ago

“I purchased items from soufeel on the 5th feb, i recieved my items on the 26th march, ideally i wasnt planning on waiting that long for my items, but due to the back log of what has happened to there production team, i decided to wait it out, & it paid off! Customer services team were brilliant, they answered every elmail i sent them, & kept me updated with the purchase, they even sent me the tracker number for me to track it, which i did do, & now they have also refunded me the full price of the shipping payment, for good meassure of waiting so long, So i would like to personally thank soufeel for being so wonderful about this all ordeal, & want to thank them for my items, i am so in love with them, they are absolutely amazing, thank you again for everything soufeel.”

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Posted 5 years ago

“Awesome customer service!”

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Posted 5 years ago

“I received my Bracelet and my mom in law bracelet and my sister in law necklace we loved it all and my other family member just ordered 2 today these gifts came out amazing”

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Posted 5 years ago

“Soufeel has amazing customer service and solved my query quick and efficiently. I’ll definitely order again!!”

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Posted 5 years ago

“Ordered a personalised photo mens wallet as a gift, ordering was easy and item arrived on time and I am extremely happy with it, thank you, also a great price.”

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Posted 5 years ago

“they were very helpful, quick and supportive when it came to replacing an item I ordered that broke! I’m very happy with their customer service and because of this I will do further shopping with them. Thank you”

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Posted 5 years ago

“Nice made charm. Very good quality”

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Posted 5 years ago

“Help me fix my order 😍”

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Posted 5 years ago

“They helped me fix my order”

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Posted 5 years ago

“Amazing products at affordable prices and crisp photos. Long lasting - you won't regret doing business with them!”

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Posted 5 years ago

“They have helped me get my phone case replaced due to it being cracked while it was being delivered”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

Soufeel is rated 3.7 based on 862 reviews