Soufeel Reviews

Name: Soufeel
Rating: 3.68

3.7 Rating 862 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 862 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Soufeel 1 star review on 9th January 2025

Arturo Verduzco

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and very fast thank you”

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Posted 5 years ago

“Customer Service is fast and they are very nice and ensure you are taken care of !”

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Posted 5 years ago

“They answered me really fast and in a very helpful way when I was confused and nervous!!”

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Posted 5 years ago

“Helped me with zip code change”

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Posted 5 years ago

“Helped me”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!”

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Posted 5 years ago

“It’ll be awhile to get to you but it’s worth the wait”

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Posted 5 years ago

“I am very pleased with my photo charms they are reasonably priced and delivered quickly”

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Posted 5 years ago

“Rep changed my address , very helpful!”

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Posted 5 years ago

“I ordered an unwanted gift and asked for a refund and it was back in my bank in 7 days”

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Posted 5 years ago

“I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.”

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Posted 5 years ago

“Love this app I have ordered over 20 charms love every one”

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Posted 5 years ago

“This Siri has been so helpful to me ,they sorted out my problem & for that I am so thankful ,the staff are so friendly & do all they can to help ....”

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Posted 5 years ago

“I am happy with customer service , they respond so fast and really helpful.”

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Posted 5 years ago

“The customer service was prompt and helpful.”

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Posted 5 years ago

“Tracy from customer service is very helpful. A little problem but dealt with very well and problem soon sorted. Would recommend”

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Posted 5 years ago

“My product was lost during transmit and they quickly responded and said they would ship a new one! Looking forward to receiving the actual product, but customer service has been great!”

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Posted 5 years ago

“I contacted soufeel in regards to an issue and Tracey was amazing and helped resolve my issue instantly within the space of 24 hours. Great service.”

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Posted 5 years ago

Soufeel is rated 3.7 based on 862 reviews