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Soufeel Reviews

3.7 Rating 870 Reviews
67 %
of reviewers recommend Soufeel
3.7
Based on 870 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours

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Soufeel 1 star review on 13th June 2025
Anonymous
Soufeel 1 star review on 26th March 2025
Neil MacHenry
Soufeel 5 star review on 20th January 2025
Sara
Soufeel 5 star review on 20th January 2025
Sara
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
18
Anonymous
Anonymous  // 01/01/2019
Soufeel has amazing customer service and amazing items that you can purchase. Such an amazing app so thankful to have found this!!!
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Posted 5 years ago
I love Soufeel all the items on the app and its at a great price. Anybody can afford to purchase any custom item. I been order from the app for years now, it’s amazing. It doesn’t take long for u to receive the item either. The customer service is awesome. When u make a mistake on an order, u can contact them immediately and they will get right back to right away and make sure u are good with the order. It only takes a few days for u to revive ur purchase. It’s no long wait time.
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Posted 5 years ago
Everything was great! Good service!
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Posted 5 years ago
Very helpful and very fast thank you
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Posted 5 years ago
Customer Service is fast and they are very nice and ensure you are taken care of !
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Posted 5 years ago
They answered me really fast and in a very helpful way when I was confused and nervous!!
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Posted 5 years ago
Helped me with zip code change
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Posted 5 years ago
Helped me
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Posted 5 years ago
Great service!
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Posted 5 years ago
Great service
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Posted 5 years ago
Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!
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Posted 5 years ago
It’ll be awhile to get to you but it’s worth the wait
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Posted 5 years ago
I am very pleased with my photo charms they are reasonably priced and delivered quickly
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Posted 5 years ago
Rep changed my address , very helpful!
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Posted 5 years ago
I ordered an unwanted gift and asked for a refund and it was back in my bank in 7 days
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Posted 5 years ago
I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.
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Posted 5 years ago
Love this app I have ordered over 20 charms love every one
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Posted 5 years ago
This Siri has been so helpful to me ,they sorted out my problem & for that I am so thankful ,the staff are so friendly & do all they can to help ....
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Posted 5 years ago
I am happy with customer service , they respond so fast and really helpful.
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Posted 5 years ago
The customer service was prompt and helpful.
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Posted 5 years ago
Soufeel is rated 3.7 based on 870 reviews