Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 877 Reviews

67 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracy was amazing she helped right away and told when I’ll receive order.”

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Posted 5 years ago

“Very helpful great service, allowed me to change my shipping address twice for two different packages I love how they are constantly emailing me and keeping me up to date.”

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Posted 5 years ago

“i recently put the wrong shipping address for a order and when asked , it was instantly changed . definitely will be ordering again”

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Posted 5 years ago

“I am extremely pleased with my necklace and how it makes me feel closer to my beloved mother, thank you Soulfeel x”

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Posted 5 years ago

“Soufeel has amazing customer service and amazing items that you can purchase. Such an amazing app so thankful to have found this!!!”

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Posted 5 years ago

“I love Soufeel all the items on the app and its at a great price. Anybody can afford to purchase any custom item. I been order from the app for years now, it’s amazing. It doesn’t take long for u to receive the item either. The customer service is awesome. When u make a mistake on an order, u can contact them immediately and they will get right back to right away and make sure u are good with the order. It only takes a few days for u to revive ur purchase. It’s no long wait time.”

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Posted 5 years ago

“Everything was great! Good service!”

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Posted 5 years ago

“Very helpful and very fast thank you”

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Posted 5 years ago

“Customer Service is fast and they are very nice and ensure you are taken care of !”

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Posted 5 years ago

“They answered me really fast and in a very helpful way when I was confused and nervous!!”

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Posted 5 years ago

“Helped me with zip code change”

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Posted 5 years ago

“Helped me”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Was very easy to order and I even had to modify I forgot to add another picture to the puzzle and in less than 24 hours it was modified and they began making the product. Customer service has been great thus far!”

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Posted 5 years ago

“It’ll be awhile to get to you but it’s worth the wait”

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Posted 5 years ago

“I am very pleased with my photo charms they are reasonably priced and delivered quickly”

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Posted 5 years ago

“Rep changed my address , very helpful!”

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Posted 5 years ago

“I ordered an unwanted gift and asked for a refund and it was back in my bank in 7 days”

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Posted 5 years ago

“I have ordered quite a few charms from Soufeel and have never been disappointed, the quality is very good! I recently ordered a new picture charm with engraving on the back. Unfortunately I put the wrong date on the engraving so I sent an email regarding the change I’d like to make. I was advised I’d hear back within 24-48 hours but received an email back within 8 hours from Tracy which I was very pleased with. She was very helpful in assisting me to amend my order which was my mistake and nothing seemed a chore, she was great! Her customer service was of a great standard, very friendly and willing to help which made me feel at ease sending her my emails regarding my order. As I have bought charms before and never been disappointed, the experience I have had this time again has not put me off and I will definitely be ordering again. Thank you very much.”

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Posted 5 years ago

Soufeel is rated 3.7 based on 877 reviews