Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 870 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish I had visited this site before I ordered anything from Soufeel, I would never deal with them again. On the 2nd December I ordered an engraved silver bangle for my granddaughter’s birth which is in February so delivery wasn’t a problem although it arrive well before Xmas. I had asked for 7 words to be engraved but it arrived with the last one missing. I emailed them immediately but they say there is nothing they can do as I didn’t include the last word on my order. The words were “she believed she could, so she did”. Obviously it makes no sense with the “did” missing so the only option I have is to try and get it engraved locally. When I ordered the bangle I checked the words I had asked for 2 or three times, to make sure and I know I didn’t make a mistake, but on the order confirmation which was emailed there was no mention of them. This did worry me slightly but the reviews (on their web site) were good so I wasn’t too concerned. Please, if ordering from this company, do a print screen after entering the words you have asked to be engraved and then you will at least have proof of what you have asked for.”

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Posted 6 years ago

“Ordered a Christmas gift for my boyfriend from them 3 weeks ago and still havent recieved it. My order still says processing. When I ordered it said it would be here by christmas. Well its christmas.”

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Posted 6 years ago

“I placed two different orders haven't heard anything from them have not received anything but they took my money I'm ready to call the better business bureau and turn them in and get my money back somehow”

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Posted 6 years ago

“Worst company ever DO NOT SPEND YOUR MONEY AND TIME WITH THIS COMPANY I order from them 2 weeks ago and I haven't received anything yet, try to call them, email them and nothing back! Beware of this company”

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Posted 6 years ago

“Terrible comp have not rec'd my order for Christmas still processing . They need to be turned in no one calls you back”

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Posted 6 years ago

“Not had my deliverly yet. Still waiting. Been nearly 3 weeks now”

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Posted 6 years ago

Soufeel is rated 3.7 based on 870 reviews