Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping took forever which I was willing to live with but when the item arrived it wasn't even close to the way they made it look on the web site complete false advertisement and they didn't send everything they were supposed to. STAY AWAY”

Helpful Report

Posted 5 years ago

“After more than a month wait,I finally received products. It is nothing like what you see on the website. My husband was laughing at me spending 50+ dollars on something which seems from dollar store ...”

Helpful Report

Posted 5 years ago

“If I could give zero starts I would. I ordered my moon lamp on December 13. Site said it would take 3-5 days to make and up to 8 days for shipping. Today is January 14 and still have not received my order. I guess the box is walking from California to Texas 😑”

Helpful Report

Posted 5 years ago

“well i made a purchase on dec 9th and said shipping would be 5-8 days. today is January 14th, just received the package, box is messy & the item looks NOTHING like the show on their website. I bought one of the "3D moon photo lamp" well its something you can basically craft up with items in your home. not worth the $56 buck + waiting time...”

Helpful Report

Posted 5 years ago

“Ordered a customized item on December 5th for Christmas. Shipping said 5 to 8 business days which gave it plenty of time to come in before Christmas. Well here I am January 13th and still do not have the item. All I keep getting is the same generic message from their customer service team. you all do what you want but I would not order from this company it seems like a fraudulent company.”

Helpful Report

Posted 5 years ago

“I ordered a name necklace on the 5th of December for my niece. Almost two weeks later, I discover an email stating the my address did not show in the UPS data base. I will take this time to say that I ordered a necklace last Christmas and had NO problem receiving my order. Of course, it did not make it for Christmas. I have sent an alternate address and keep getting these generic emails stating my order has been processed. Please confirm your mailing address. I have lived at this same address for 40 years!!! This outfit is a joke and I WILL NEVER order from this sham ass outfit again!!”

Helpful Report

Posted 5 years ago

“this website is a scam. I ordered some things December 13th & still haven't received them. I wish I would've discovered this website before I ordered from here.”

Helpful Report

Posted 5 years ago

“I wanted to share my experience with this website and that everyone decides. I have placed an order on black friday and it arrived on January 5, and when it arrives it is not personalized. So I to write to Soufeel and his answer is that I have sent them a photo in black, when in the personalization of the web the photo was perfectly seen. And they DO NOT do anything, they just say that I sent them a photo in black (when it is false) and that they will not do anything. Now everyone can decide if they want to be scammed”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“***********STAY AWAY FROM SOUFEEL**************************** THEY DESERVE ZERO STARS. I'VE BEEN TRYING TO RETURN A DEFECTIVE NECKLACE AND THEY KEEP GIVING ME THE RUN AROUND. I'VE SPECIFICALLY STATED I WANT TO RETURN THIS AND "CHERRY" EMAILS ME STATING " THEY SEE NOTHING WRONG WITH THE NECKLACE". WHY WON'T THEY TAKE THIS DEFECTIVE NECKLACE BACK? EVEN IF IT WEREN'T DEFECTIVE I HAVE A RIGHT AS A CONSUMER TO MY MONEY BACK. I WILL CONTACT PAYPAL AND THE BETTER BUSINESS BUREAU AT THIS POINT. THEY ARE SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Omg such a bad company I ordered a gift at the end of November and still no gift have emailed and all I got was please wait even though I have asked for a full refund please do not order from this company”

Helpful Report

Posted 5 years ago

“Garbage company do not order from them!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I gave one star as there was no option to give 0 what they are doing to customers is FRAUD taking peoples money and no giving them the goods they have purchased and do not respond to issues that are raised through Email.”

Helpful Report

Posted 5 years ago

“I regret purchasing from Soufeel. I ordered a moon lamp on Dec. 10 thought I’d receive it on time before Christmas but that didn’t happen. I finally received it on Jan. 4 but the quality of the picture is horrible. I would be embarrassed to give this as a present. Don’t waste your money!”

Helpful Report

Posted 5 years ago

“It has been A MONTH since I ordered and still nothing. They said it was delivered in my mailbox, it has not been. They told me a family member probably got it to check with them (I live with toddlers who do not check the mail). They told me check the post office, nothing. They then told me “oh well it says it was delivered so we’re sorry there’s nothing we can do” but send me “rate your purchase” emails more than once a day. DO NOT ORDER FROM THIS COMPANY!!! As far as I’m concerned this was a waste of my money, time, and aggravation. So so upset.”

Helpful Report

Posted 5 years ago

“It has been over a month since I was supposed to receive my product and the tracking has not updated at all... worries me to think I've wasted almost $100 and have no idea where or if I'll ever receive it”

Helpful Report

Posted 5 years ago

“Really bad customer service, delivery and product. Bought a photo wallet which is such bad quality. The photo looks like a caricature and isn’t centred and the overall quality is poor. Do not waste your money!”

Helpful Report

Posted 5 years ago

“Shipping takes much longer than advertised and their customer service will not respond with answers.”

Helpful Report

Posted 5 years ago

“I tried to find somewhere to leave a bad review and I should have checked reviews before I ever placed my order. I also ordered a moon lamp on dec 11 for a Christmas gift and like everyone else I’m still waiting. Date on shipping keeps changing and gets pushed back. This is the worst company I have ever ordered anything from. I’m so disappointed and it sounds like it was just a huge waste of a lot of money. Please do not waste your money!!!!”

Helpful Report

Posted 5 years ago

“i ordered an item the 10th of december and emailed for a refund a week ago. i would have only gotten 70% back so i decided to wait and was told it would take a maximum of two days to ship. it’s been four days and still no email saying it has been shipped. do not buy from here!”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 884 reviews