Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“Love my moon lamp! When I first received it, I was a bit worried with what it looked like before charging and lighting up. But once it was turned on, I couldn’t have been happier. Customer service was awesome. They respond quickly to any concerns. Would definitely order again.”

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Posted 4 years ago

“Great customer service and very helpful.”

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Posted 4 years ago

“I lost my package and I emailed them and they were right on it and sent me another one, thank you”

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Posted 4 years ago

“by making my favorite jewelry”

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Posted 4 years ago

“Very fast response! Really nice about getting the package fixed asap. Definitely great service!”

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Posted 4 years ago

“Wonderful wonderful wonderful website!!! Will be ordering from here again and again”

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Posted 4 years ago

“This company really cares about the end consumer. I appreciate you all for providing me with amazing products. I’ll be back for sure.”

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Posted 4 years ago

“Best service, fast delvery, good quality”

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Posted 4 years ago

“So helpful and prompt reply from customer service”

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Posted 4 years ago

“I had an issue with my order and Tracy resolved it straight away. She was very apologetic and understanding! Great customer service.”

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Posted 4 years ago

“There was an issue with receiving my package, but it was a problem that the mailing service somehow discarded it :’(. Tracy & a few others had answered my emails in a speedy time manner & were super helpful! They are thoughtful & have very great customer service! Thank you guys so much again!”

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Posted 4 years ago

“I love the quick online customer service and the Artistic settings of Typography on the message was balanced & picture emerging was perfect. Very professional work in results of my order a Moonlamp. Overall, 5 STARS I would say. My special friend received the gift very happy & satisfied. Thank you.”

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Posted 4 years ago

“At the start we had our wires crossed, I felt distressed, but once we was on the same page, we knew what was wrong, and the situation was solved, All the products I’ve had have been up to a high standard, I’ve never had an issue with soufeel”

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Posted 4 years ago

“Great customer service, love the charms great quality and prices”

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Posted 4 years ago

“Friendly customer service! Affordable prices. One of my keychains arrived damaged (no fault of the sellers. It was a shipping handler fault) Absolutely beautiful craftsmanship. I have friends and family both planning to purchase their own.”

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Posted 4 years ago

“Really good company to deal with had a problem with my order and they have sorted it again for me no problems customer service was very good polite and very helpful will have no worries dealing with them again.”

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Posted 4 years ago

“Love the quick response from customer service about my concerns”

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Posted 4 years ago

“Product was delivered on time. I'm very satisfied and happy the way it came out. I would recommend to my friends.”

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Posted 4 years ago

“Watch came out gorgeous, it's now next to his Dad's watch.”

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Posted 4 years ago

“Excellent. Loved it.”

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Posted 4 years ago

Soufeel is rated 3.7 based on 884 reviews