Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 901 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.6

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service . I love my Captain America tire cover . We put it on the new travel trailer spare wheel . It fits awesome and it is high quality . Would definitely buy again from Soufeel.”

Helpful Report

Posted 4 years ago

“I was happy with Soufeel costumer service because I didn’t have to cancel my order they helped me straight away with my enquiry!”

Helpful Report

Posted 4 years ago

“They replaced my defected necklace in a timely manner.”

Helpful Report

Posted 4 years ago

“Custom watch had great printing. Though there was an error, Soufeel was great and was quick to get it corrected. As I said the watch was still great quality.”

Helpful Report

Posted 4 years ago

“After receiving the item I ordered broken and after sending an email for it, the customer service was very helpful and kind with me and offered much help! I really appreciated it.”

Helpful Report

Posted 4 years ago

“Really nice. Very cooperative.”

Helpful Report

Posted 4 years ago

“The sun locket was beautiful and the picture inside of my friend with her beloved dog who had just passed away was discrete. It mad a beautiful gift. Customer service was very good. Definitely a five star company for me.”

Helpful Report

Posted 4 years ago

“The product was very pretty thought it was scratched but it just had a protective film on I emailed customer service and they sent a whole video on how to remove it safely very pleased with the product and customer service, highly recommended.”

Helpful Report

Posted 4 years ago

“We ordered a memorial necklace for my son, with his best friend picture on it back in January and wears it everyday. Recently the picture started coming off so I emailed support team and they responded quick and offered a replacement necklace with no hesitation!! It was a quick process!! Thank you Soufeel!!!”

Helpful Report

Posted 4 years ago

“There were scratches when I received my plaque and they are sending me a replacement now, good communication skills and are willing to fix any problems u may have .”

Helpful Report

Posted 4 years ago

“The shipment came on time, the bracelet was damaged, they responded to my email right away and replaced my bracelet, excellent customer service.”

Helpful Report

Posted 4 years ago

“I initially thought that my mistake could not be put right. But they helped me a lot and they were always available and patient. I still haven't received my order, but I think they did it right.”

Helpful Report

Posted 4 years ago

“They helped a lot. I'm stil waiting fore my package though, but still really helpful and patient.”

Helpful Report

Posted 4 years ago

“My keychain was damaged and they were able to replace it. They were fast on responses and were polite. I just wish my problem shouldn’t have happened”

Helpful Report

Posted 4 years ago

“It's really nice”

Helpful Report

Posted 4 years ago

“Soufeel have been very helpful sorting out a problem for me and were so polite when they were waiting for a response from me and I hadn't got back to them nice jewellery good price and quality and good customer service.”

Helpful Report

Posted 4 years ago

“Great communication and solved my query.. Thank you..”

Helpful Report

Posted 4 years ago

“Customer service responded in a timely manner and helped me solve the issue. Excited to see what the finished product looks like.”

Helpful Report

Posted 4 years ago

“I had a problem with an item I ordered. Issue was fixed.”

Helpful Report

Posted 4 years ago

“Standby customer service when needed due to delay in shipment. Explained when asked what’s the progress. When product was delivered- worth the wait. Lovely prezzie for a special friend.”

Helpful Report

Posted 4 years ago

Soufeel is rated 3.6 based on 901 reviews