Soufeel Reviews

Name: Soufeel
Rating: 3.67

3.7 Rating 870 Reviews

67 %

of reviewers recommend Soufeel

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Metrics

3.7

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is really good, responsive and reasonable. Delivery was delayed, tracking of parcel was not really accurate but customer service was good and quick at responding. They were really kind and polite helping me through the process of refunding due to defects on the products. Thank you”

Helpful Report

Posted 4 years ago

“Good customer service but was disappointed with the product. I ordered a personalised key ring which was TINY and not worth the $50. I now note that there was no measurements on the description either!!”

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Posted 4 years ago

“Excellent customer service, fast shipping, product is amazing and looks exactly likes it's supposed. I'll definitely be getting more gifts from you in the future”

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Posted 4 years ago

“Not worth using, just don't bother. 2 MONTHS to deliver, terrible quality to such a degree a child could do better. product didn't even function. would not reccommend at all and would not trust the on site reviews either.”

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Posted 4 years ago

“I had a little mishap with mine, but customer service was amazing and they sent me a fixed one right away and it came perfect! I love my product !!”

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Posted 4 years ago

“Probably the worst company I have dealt with. Took a month and a half to get first one made then it smashed without telling me. After three weeks of exchanges we eventually got a replacement. Yet again, heard nothing about despatch so reached out. Received it now. The picture quality is awful. And was not worth the hassle of the month and a half I have been emailing this company. Do not buy from here!!”

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Posted 4 years ago

“Ordered 3 watches with the pics and they are beautiful, love them. Custumer service ir great, friendly, very quickly replied to my email and helped me.”

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Posted 4 years ago

“customer service is very good”

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Posted 4 years ago

“It took a long time to get my personalised mugs but they eventually arrived and they look exactly as previewed. Not the best quality but still pretty good! I’m happy with them and I would order from this site again.”

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Posted 4 years ago

“These pieces are such a fun idea and look cool too! My husband and kids gifted me with a key chain, illuminated picture, and a bracelet - I love them all! Tracy in Customer Service was very prompt and thorough. Highly recommend!”

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Posted 4 years ago

“Their customer service agent “Tracy” helped so much. She was really fast and efficient.”

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Posted 4 years ago

“I ordered x 2 Spotify music plaques on easels although they took a little longer than expected to arrive, Tracy in customer support was great and fast with her replies my order then came 3 days later and was good quality. Thanks Team”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Very helpful, customer service is great, thank you very much”

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Posted 4 years ago

“very nice and”

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Posted 4 years ago

“Excellent customer service - quick and efficient! Lovely product too!”

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Posted 4 years ago

“They sending me a free replacement because my old one broke !! This company has great customer service and I got a fast response”

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Posted 4 years ago

“Was pleased on how you all helped me out with my lost Pkg. It was never found and you graciously replaced it. I can’t wait until I get it now. Thank you!”

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Posted 4 years ago

“Customer service is amazing, I received my first order with a mistake. I reached out via email and the response time was less than 24 hours every time I messaged the team.”

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Posted 4 years ago

“My order was lost, however it was promptly replaced at no extra charge! The customer service team is very lovely and efficient.”

Helpful Report

Posted 4 years ago

Soufeel is rated 3.7 based on 870 reviews