Login
Start Free Trial Are you a business?? Click Here

Soufeel Reviews

3.7 Rating 867 Reviews
67 %
of reviewers recommend Soufeel
3.7
Based on 867 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours

Write Your review

Soufeel 1 star review on 13th June 2025
Anonymous
Soufeel 1 star review on 26th March 2025
Neil MacHenry
Soufeel 5 star review on 20th January 2025
Sara
Soufeel 5 star review on 20th January 2025
Sara
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
Soufeel 1 star review on 9th January 2025
Arturo Verduzco
18
Anonymous
Anonymous  // 01/01/2019
Love the product, communication is great only downfall is shipping from China, it takes about a month and half to receive the item.
Helpful Report
Posted 4 years ago
Broken lighter, they are sending a new one free of charge
Helpful Report
Posted 4 years ago
wonderful pendants at a great price. I had a problem with the one pendant, it took me a few days to answer my question about the complaint, but then the complaint was resolved quickly to my maximum satisfaction. I will buy again here. :)
Helpful Report
Posted 4 years ago
Kind and fast replying customer service.
Helpful Report
Posted 4 years ago
I will never order from this company again! i ordered a charm a mnth ago !! Has never arrived. I asked for a refund was basically told yes but after all the costs I would get nothing back which is disgusting I wouldnt advise any one to buy. Never again
Helpful Report
Posted 4 years ago
Customer service was amazing, still haven't received my order but was told it was on the way, so fingers crossed
Helpful Report
Posted 4 years ago
Delay with order even though I paid for express delivery. When it came it was very poor quality, not fit for purpose and damaged. Sent photos and explained just back and for emails asking for pictures I have already sent. Telling me the marks that are prominent and ingrained will disappear over time! Disgusting service!
Helpful Report
Posted 4 years ago
I like the product very much, but I think the shipping time is too long.
Helpful Report
Posted 4 years ago
I love it perfect make :)
Helpful Report
Posted 4 years ago
Customer service is amazing! So helpful and friendly and get back to you so quickly!
Helpful Report
Posted 4 years ago
Well the product came out excellent and my girlfriend loved it. By far one of the best products I’ve ordered for a lady. Communication was excellent and I’d say the only “ downfall “ is the shipping and how long it takes which isn’t that long but they do have to make the product
Helpful Report
Posted 4 years ago
Soufeel has great communication. They respond promptly and when there's and issue they do all they can to fix it. Shipping did take longer than expected but they were apologetic and again did all they could to keep me informed on the shipping updates along the way.
Helpful Report
Posted 4 years ago
Very quick to respond to my enquiry...and put right for me as it was my fault... great customer service.. Keep up the good work ☺️
Helpful Report
Posted 4 years ago
I have one of my best costumer service ever and they helped with my issue very fast
Helpful Report
Posted 4 years ago
Worst experience ever! Picture is horrific, looks like a 2 year old painted my face red. Talk to customer service and they said " looking at your order details it's what you ordered" haha!! I did not order a picture that only my face is bright red while the rest of my body looks normal. Not to mention I paid 56.00 for these boxers and it took 2 months for them to arrive. Don't waste your money. I will never order from this company again. I wish I would of read reviews before ordering from here. Lesson learned!
Helpful Report
Posted 4 years ago
I assuming this company has never shipped to the United States before. I made an order, I was told there was an issue with the shipping address and it could not be delivered. I was told there was an issue with the name of the town on the address, of which I know exists. This is where my wife works, and we live in said town. So, I changed the address to my son, in North Carolina (USA), and I am sure I will be told it does not exist either. I ordered the same item from a company that has shipped to my wife's address. This other company has delivered to this address in question by Soulfeel before, and there was no issues. I will just have to make sure I refrain from ordering anything from Soulfeel again. I am hoping the item might show one day. I find it easier to ship an item from the Kingdom of Saudia Arabia then this place.
Helpful Report
Posted 4 years ago
Product is gorgeous and has arrived in time for my sons birthday even with delay which was sorted promptly Thank you Tracy
Helpful Report
Posted 4 years ago
Just amazing!
Helpful Report
Posted 4 years ago
Very happy as always
Helpful Report
Posted 4 years ago
Tracy was absolutely wonderful! I still haven’t received my package but she was very insightful on the situation. She deserves an ultimate raise for how kind she was.
Helpful Report
Posted 4 years ago
Soufeel is rated 3.7 based on 867 reviews