Soufeel Reviews

Name: Soufeel
Rating: 3.65

3.7 Rating 884 Reviews

66 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.7

Based on 884 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“I ordered a wooden clock which was advertised as custom engraved and hand crafted. The picture and wording were eligible, small and poorly created with a stamp of some kind.”

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Posted 3 years ago

“Like every one who had the misfortune of dealing with this company. Only a devastating fire could improve that company”

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Posted 3 years ago

“Horrible product! Scam! Buyer beware!”

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Posted 3 years ago

“Awful. Worst company I EVER dealt with. Misleading. Ordered a charm with a Spotify code. When received played the wrong song. When contacted support they said it’s bc I don’t have premium Spodify account. This was after I had to send them videos of it not working. Won’t give a refund. DO NOT SUPPORT THIS COMPANY.”

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Posted 3 years ago

“Great service! Timely and loved the product.”

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Posted 3 years ago

“First class seller! Great product , communication and fast shipping. Asset to E-commerce. Thanks Chris.”

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Posted 3 years ago

“I wouldn’t even give a 1 star I ordered paying extra for postage before Christmas for Christmas arrival up to now no item has arrived and when I emailed several times they tell me to chase my parcle when I said it’s not well overdue . They Refused refund and no other compensation. Basics they stole my money I spent £60 plus extra postage cost don’t use them I wish I read the reviews first I’m not the only one they scammed”

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Posted 3 years ago

“The products and customer service are amazing, so happy”

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Posted 3 years ago

“I have been waiting for my order for nearly 3 weeks and have sent emails asking on progress on my order with no reply. I’m very unhappy with the service as my order is a gift for my husband which is late.”

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Posted 3 years ago

“Customer service was prompt in replying to my emails and very helpful. It did take my order a little longer than expected but that’s a covid issue. My husband loved his guitar picks I had personalized for him!”

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Posted 3 years ago

“Awful company. Definitely a scam company goods don’t arrive. Avoid. They make out they’re a uk company but they’re in China.”

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Posted 3 years ago

“She was very kind and helpful!”

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Posted 3 years ago

“The finish was terrible i am so embarrassed i cant give this to my daughter as her special birthday gift the hinge is unfinished with ragy edges 7 days late i will never shop with u again and i will certainly be posting on social media as to what a piece of trash i paid for”

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Posted 4 years ago

“I purchased a set of Car Seat covers as per the description. Only one arrived despite the picture showing 2 and the description says Car Seat Covers (plural), and who would only order 1 anyway?? When I contact Customer service, I was told if I wanted 2, I should have ordered 2! I THOUGHT I WAS ORDERING 2 AS PER YOUR DESCRIPTION! All your apologises do not solve my problem. If I want another I have to pay another £40!!!”

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Posted 4 years ago

“This is clearly the WORST company I have ever purchased from. Never recieved my order and then the lady argued with me and called me a liar !”

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Posted 4 years ago

“I bought my mum two pictures charms for Christmas within six months they had turned brown when I contacted the company they offered me a 5% discount off of my next order, not to replace the chance not a full refund, 5% off my next order🙄. Needless to say I will never be ordering again”

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Posted 4 years ago

“I was so excited to receive my purchase and when it came I was so happy it was well presented in a little sweet soft bag with little ribbons the quality or the product was well made and well worth the money spent”

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Posted 4 years ago

“Everything you ordered comes back to you in prefect order give gift lab ago they are fantastic”

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Posted 4 years ago

“Everything you ordered comes back to you in prefect order give gift lab ago they are fantastic”

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Posted 4 years ago

“Tracy from soufeel has been helping me consistently and has been responding to me quick via email. I appreciate her help and customer service is amazing! Thank you so much”

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Posted 4 years ago

Soufeel is rated 3.7 based on 884 reviews