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Soufeel Reviews

3.6 Rating 764 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

3.6

Based on 764 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 15th September 2023

Soufeel 5 star review on 19th July 2023

Soufeel 5 star review on 22nd March 2023

Soufeel 5 star review on 18th March 2023

Soufeel 5 star review on 24th February 2023

Soufeel 1 star review on 10th August 2022

4

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm dumbfounded, socked and shaken by the customer service of this company ..... I was told that I would be shown the dolls during the process, and even that I would have the opportunity to approve of the creation before the product was completed, but I was never shown the bride, ever. Why would I gift the bobblehead(s) to someone if when they themselves saw the doll(s), could not recognize themselves in them? I don't know what to do.... Suggestions would be a great help..”

Posted 1 year ago

“Really fast customer service.”

Posted 1 year ago

“This company is a false advertisement. I ordered the Fathers day babble head for my husband for Fathers day/Birthday and they sent me an email with the picture of my husbands face and it was so different from the picture that I sent them. NOT EVEN CLOSE to the picture I sent them. When I emailed the lady she stated she couldn't cancel the babble head because it was already made, and if I wanted to cancel it they would still charge me a 30% of my purchase which I spent 109.82. HOW? AND WHY?? If the mistake wasn't me? Please read the reviews on this site! I will continue to tell the world about this company.”

Soufeel 1 star review on 29th May 2022

Posted 1 year ago

“Item was nothing like advertised. I ordered a projection necklace with it advertising both a color projection and black and white photo. What I got was a resemblance of the photo in black lined etching. The couple in the photo look like cartoon characters. Also I was charged for the vip service after opting out of it. The company is telling me they are sorry and that it’s not what I hoped for. I would not spend a penny at this site. Terrible quality and excuses for their terrible products. Not to mention they literally charged me for that arrive I intentionally declined. Do not give your hard earned money to these people. I ordered one before from the website trendscoming and it had the actual photo inside color and everything. This site is terrible, misleading, and very cheaply made!”

Soufeel 1 star review on 13th May 2022

Posted 2 years ago

“This company is a complete waste of your time and should be avoided at all costs. I spent 40$ on a gold bracelet with a Morgan Wallet song as the QR code. I received a Silver necklace with a QR code of a song from a musical with Ryan Gosling in it. I thought it was a joke.”

Posted 2 years ago

“Omg!! Soufeel is the best. Response time is great when you have an issue they Get you squared away quickly. I Love having them as my first choice for charms. Very inexpensive and great quality.”

Soufeel 5 star review on 25th April 2022

Posted 2 years ago

“They auto add charges and when you remove them and continue shopping they re-add the charges. Then when I called them out on it they were very condescending and rude. As if all that wasn't bad enough they won't let you complete your order without tipping them for their shifty service. Steer clear these people are professional crooks and dirt bags!!!!”

Posted 2 years ago

“I was sent over 50 emails through the night and can’t find where to unsubscribe. The photo below comes up all the time and prevents me for looking any further to find out how to unsubscribe.”

Posted 2 years ago

“Terrible quality on photo wallet. Looked nothing like my husband and my granddaughter's face was barely visible. Seller refused to offer full refund.”

Posted 2 years ago

“Very helpful and super good on communication, very glad with my order did come slightly cracked and one piece broken. They have sorted it all out.”

Posted 2 years ago

“Stay away from this company. I ordered a personalised bobble head of my girlfriend as an inside joke. Her eyes are hazel the eyes on this were blue. Her hair is light brown the hair on the bobble head looked black as night. The sculpting was messy and like it could have just been made for anyone. Upon trying to return or switch the item customer service was rude and abrupt and said it could not be done. There is a reason why this company is so low rated online. They are terrible. Do not use them.”

Posted 2 years ago

“My Order was damaged, I ordered the Spotifyglass. When it arrived, I contacted customer service immediately via email and provided pictures of the 3 little scratches on the left and right side of the 'centred picture' on the Spotifyglass. I sent 4-5 pictures to the customer service representative MULTIPLE TIMES!.....Meaning I had to explain my issue and story to the customer service representative in three different ways, SO THE REPRESENTATIVE COULD UNDERSTAND my complaint. I received a response in 24 hours for all three emails that were sent to the SAME representative who kept asking to SEE PICTURES AGAIN AND AGAIN about the damages because the customer service representative was under the impression that the film on the glass was not removed...I KEPT INSISTING THAT THE FILM HAS BEEN REMOVED AND TO PLEASE LOOK AT MY FINGER PRINTS ON THE GLASS FROM THE MULTIPLE PICTURES THAT WERE SENT. ANYWAY...I WAS SUPER ANNOYED WITH THE BACK & FORTH EMAILS OF THE SAME COMPLAINT!! Eventually, SpotifyGlass - FINALLY, understood my complaint and decided to send me a new SpotifyGlass through express shipment. My order arrived on the expected date and it has no scratches or damages to it. I am giving a 3 star, due to the fact that I had to explain and describe the damages to my order to the customer service representative via email more than once...repeating my story about the same complaint multiple times is annoying!!! I have no idea why they can't have a Customer Service Phone Number.”

Posted 2 years ago

“My package seemed to got lost somewhere but the responses and action to my email inquiries were prompt so I appreciate it a lot. The items were exactly how I wanted them too!”

Posted 2 years ago

“The product is great, but I’m giving it 3 stars because the order took 2 and a half months to deliver to my house. If you are patient and contact them to make sure its actually on it’s way like I did, you will receive a great product!”

Posted 2 years ago

“The product is amazing. The light up base completes it all. I would and have recommended this to my friends.”

Posted 2 years ago

“The service was great. My ring came broken and they instantly responded and fixed the issue immediately.”

Posted 2 years ago

“Don't Order This Product!!! I rarely complain about any product but this one is beyond horrible. Here's my response to them after receiving my figurines from them. Wow Tracy, 10%? That’s incredible. I paid $130 for a really incredible gift for my wife and it looks nothing like the two of us. Nothing! Cartoon effect or not, this is a horrible rendering of us. I’m glad that someone didn’t die and they relied upon your cartoon characters as we’d still be missing. You should refund the entire amount. For $130, I’d expect it to be somewhat, even close, in the ballpark, in the same universe, as our images. You and your team missed the mark entirely. Were they drunk or on drugs? What is your mailing address so I can mail this back to you so you can scam your next customer?”

Posted 2 years ago

“Ordered the Bobble Heads for Valentine’s Day thinking it would be cute! $129.85 for two faces that look nothing like us!!! Scam! Both faces had same nose same look. This Soufeel’s is a joke! Do not fall for it!”

Posted 2 years ago

“The item shown on the website is way different in terms of quality and even description! I ordered a Rubki's personalized where I thought the cube would be done already. What arrives? A D-I-Y package that is made of the lowest quality I've seen. The cuts of images are tricky, a ZERO step by step guidance. NEVER IN LIFE GETTING SOMETHING FROM THEM NEVER!”

Posted 2 years ago

“My Husband ordered a bobble head that should have looked like us. However, they messed up on me! We asked for our refund back multiple times but they wouldn't. They kept offering partial and that's not right! Oh and they also said, "you can paint the skin color yourself!" Are you freaking kidding me! This company is a scam! Do not purchase anything from here or you're regret it! Customer service is horrible! Paid so much for this piece that I can’t even use!”

Posted 2 years ago

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Soufeel is rated 3.6 based on 764 reviews