Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 901 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

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“I was a bit concerned after reading reviews and my item took longer to arrive than I expected, but it did come in time for Christmas and is a nice quality wallet with lovely picture of grandson”

Helpful Report

Posted 6 years ago

“Ordered an engraved key chain on 12/6 and I was informed it would be delivered before Christmas. Today is 12/19 and it’s not getting shipped until 12/20. I’ve left msgs and sent emails, no response. The shipping date has been extended 3 times. When placing the order, I was advised it was going to take 3 to 5 days to for them in production, which means, by now I should have what I paid for. I do not recommend this company, poor service, lack of communication and they don’t deserve any business from people. I can’t answer most of the rating questions because I haven’t received the product and they are not returning my calls or emails. I’m getting my bank involved so I can get my money back. I’ve cancelled the order as of today, just have a feeling they wont accept it. TERRIBLE Company.”

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Posted 6 years ago

“Wish I could give no stars. This is a horrible company. Believe all the bad reviews you see on this company. Placed an orderb3 weeks ago, still say in production and keeps changing shipping dat with no explanation and will not refund my money. HORRIBLE HORRIBLE HORRIBLE. BBB HAS THIS COMPANY RATED AS AN F. Please dont order from this company. Save yourself some heartache.”

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Posted 6 years ago

“wish i could give no stars as this company is a complete con AVOID!! do not trust the great reviews this company promises the world and delivers disappointment! 4 weeks for my delivery not to turn up and no communication thats English”

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Posted 6 years ago

“The product is cheap and nasty...cost over £60. The photo is distorted and the writing at a strange angle. Soufeel say this is a quality product..what a joke ..don't waste your money”

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Posted 6 years ago

“Product (socks) was not delivered as promised within 8 working days - right now I'm waiting for about 20 days and did not get anything delivered yet.”

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Posted 6 years ago

“I ordered an overlapping heart name necklace and it's been over a month with no sign of it coming. Very disappointed with this company. No real way to contact them or track my package.”

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Posted 6 years ago

“If I could give this company a -5 star review I would. This company is a sham. They are money hungry and don’t care about their customers. I ordered a necklace with a personalized name and the original shipping took over a month. They tried to tell me that I had a bad address when I know I do not considering I get mail here and packages almost everyday. After contacting them about the situation they made me pay a $7.99 re shipping fee which is completely not my fault so I don’t see why I had to pay that. But I just wanted my necklace so I paid it anyways. Here we are 2 months later and I still have no necklace and now they’re trying to say my package was marked delivered. The customer service is terrible. I just wanted my necklace but now I just want my money back. A full refund of my almost $90 order. Please do not trust this company with your money or your time. They will also not let you speak to a manager or HR.”

Helpful Report

Posted 6 years ago

“I ordered a photo watch for a very dear friend of mine in another state a few months ago. I did not visit her until recently and I was very distressed to see the watch she received was not the watch I ordered. Soufeel has refused to do anything about it and told me it was too late. Their customer service is horrible and they refuse to correct their mistake and provide the watch I ordered and paid for. Do not trust this company because they dont stand by their product. They told me my only option was to pay for another watch and since I dont trust them that they will provide the one I ordered I will not pay for another. All I want is the watch I ordered and paid for and they refuse to do that or to correct their mistake. Save yourself the stress and hassle and dont use this company.”

Helpful Report

Posted 6 years ago

“Soufeel has amazing customer service and solved my query quick and efficiently. I’ll definitely order again!!”

Helpful Report

Posted 6 years ago

“Ordered a personalised photo mens wallet as a gift, ordering was easy and item arrived on time and I am extremely happy with it, thank you, also a great price.”

Helpful Report

Posted 6 years ago

“they were very helpful, quick and supportive when it came to replacing an item I ordered that broke! I’m very happy with their customer service and because of this I will do further shopping with them. Thank you”

Helpful Report

Posted 6 years ago

“Nice made charm. Very good quality”

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Posted 6 years ago

“necklace tarnishes when it said it doesn't.”

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Posted 6 years ago

“Help me fix my order 😍”

Helpful Report

Posted 6 years ago

“They helped me fix my order”

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Posted 6 years ago

“Amazing products at affordable prices and crisp photos. Long lasting - you won't regret doing business with them!”

Helpful Report

Posted 6 years ago

“They have helped me get my phone case replaced due to it being cracked while it was being delivered”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“I had Tracy from Soufeel assist me when my order was not delivered to me but somewhere else... She listened to what I had to say and had a new order re-shipped to me. It was a present for my sister with personalized charms and it meant a lot that she looked after me right away. Much appreciated!”

Helpful Report

Posted 6 years ago

Soufeel is rated 3.6 based on 901 reviews