Soufeel Reviews

Name: Soufeel
Rating: 3.61

3.6 Rating 901 Reviews

65 %

of reviewers recommend Soufeel

Company Reviews

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Metrics

3.6

Based on 901 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

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Soufeel 5 star review on 13th September 2025

Robert

Anonymous

Soufeel 1 star review on 26th March 2025

Neil MacHenry

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the customer service !!!!! Great quality stuff !!!! Definitely highly recommend!!!! 🔝🔝🔝”

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Posted 6 years ago

“I love the customer service”

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Posted 6 years ago

“I love the customer service”

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Posted 6 years ago

“i was worried my package was taking too long, and when i emailed them for assistance, i received a very helpful email! :)”

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Posted 6 years ago

“Soufeel are a pleasure to deal with their products are amazing and so beautiful”

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Posted 6 years ago

“Great customer service. Always helpful”

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Posted 6 years ago

“Always very helpful. Great customer service”

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Posted 6 years ago

“I got my order they way I wanted it to be. Thanks a lot. I would recommend this app to everyone.”

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Posted 6 years ago

“Customer service is really nice and friendly”

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Posted 6 years ago

“Customer service is really nice and helpful”

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Posted 6 years ago

“Customer service is excellent, delivery was on time, all issues solved with no problems. Definitely be shopping here again. :)”

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Posted 6 years ago

“Helped me get the perfect gift for a special person.”

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Posted 6 years ago

“I was pleased with the support service very much.”

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Posted 6 years ago

“Thank you for being so quick to process my order, and it arrived at exactly on Time...The phone case and the pop socket was gorgeous..Unfortunately the pop socket picture fell off and I messaged u guys and the quick response and offered to replace the item for me..Look forward in receiving the pop socket again..Highly recommend u guys..”

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Posted 6 years ago

“Hi,your service ,take customers money when you try to return item 47.oo and more you got your money and the 3 wigs I order got that too no returnTry many times to contact you all And I KNOW you got your money and you got the wigs I. Mail back, Not good .return my money”

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Posted 6 years ago

“i will surely buy from here again”

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Posted 6 years ago

“Great customer service great quality stuff at awesome prices love Soulfeel!!! Fast shipping”

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Posted 6 years ago

“Very great company. I loved how the necklaces turned out. When paint chipped off of one of the necklaces, they sent me a replacement with no hassle. Strongly suggest for any of your jewelry needs.”

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Posted 6 years ago

“Great company!!”

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Posted 6 years ago

“I am very sad to write this review because I love these products but the customer service is horrible. Specially from a rep named Jacky. I felt I need to attach this email from her after reaching out because I was charged for a product they offered to me for free. Since I unknowingly completed the checkout incorrectly I was charged $61. I didn't even realize I was charged until Paypal started calling me about not making a payment. At this point they have already sent me another product for free. I thought this would be an easy fix but Jacky rudely let me know it was MY FAULT and they aren't fixing it. I had to reach out to Paypal because she will not issue a refund. I never had a company reply with such a rude email in my life. I work with businesses every day with my marketing job and this just blew me away. I need to share this experience to hopefully worn the next person.”

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Posted 6 years ago

Soufeel is rated 3.6 based on 901 reviews