Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put my interest rates up to nearly 60% saying I have been classed as a higher risk. Been with them a couple of years always pay more than minimum and never missed a payment. It sucks they are just being greedy”

Helpful Report

Posted 5 years ago

“I ordered a lamp but unfortunately it arrived damaged. However after arranging its return with customer services, I purchased a replacement, on the assurance that the damaged one would be picked by their courier and I would be fully reimbursed. So I purchased a replacement on this understanding. I received the second lamp and confirm this was fine. However there has now been an ongoing saga for over three weeks with the collection of the damaged lamp. I have waited at home on three different occasions as arranged with customer service , who assured me the third time that studio were tracking the courier service to ensure it would be picked up. When that didn't happen, I rang to find what had happened and was basically fobbed off, being told once again it will probably be tomorrow ! but surprise, surprise, that didn't happen. So to date I have totally wasted my time waiting for a courier to arrive, not to mention the inconvenience of having to call studio over six times to sort this out. The final insult was today after requesting to raise a formal complaint, I was sent some routine spiel saying they will arrange to pick the parcel up in the next 2 days ! I honestly couldn't believe it and thought someone must be joking ! The problem is I wont be reimbursed until the item is returned and given I have already paid £30 for a replacement they are sitting with my money. So my intention now is to get onto my bank and dispute payment. I did suggest studio send me a pre paid return slip , oh how much easier that would be for their customers but of course it appears their customers aren't that important, so they couldn't oblige. One extremely upset and frustrated customer!”

Helpful Report

Posted 5 years ago

“Avoid this company. It’s a scammer based in Philippines. The company pretends to have stock of a very popular switch game and then charged you the game plus £4.99 delivery fee. Then they inform you it’s not in stock due to an IT glitch. Here is their worst and most malicious part : they refund you the game and not the delivery fee! They will never let you know that they’ve kept your delivery fee and never return it to you. Called their customer service and was told the company was based in Philippines. Not a genuine UK company. They are scammers. Be really careful”

Helpful Report

Posted 5 years ago

“2 separate orders never arrived First one was acknowledged and balanced cleared in due time. Second one I had to chase them for updates on the order/investigation a few times. Eventually someone acknowledged it and after an investigation said that my account details would be rectified, a few days after I get an email saying that they would start an investigation. Upon signing into my experian account i was made aware that my account has been defaulted having a significant negative impact on my credit score. I had not received any communication stating that this would be done. Regret accidentally making first order (was just browsing), stick to very they're prompt and competent, always update tracking info and great customer service. Never had to leave a negative feedback before, this will be the first, extremely dissatisfied and will be warning people to stay clear!!!”

Helpful Report

Posted 5 years ago

“(((Scamers))) formally Express Gifts - Setting up credit lines using stolen identities.”

Helpful Report

Posted 5 years ago

“Ordered an item not arrived still awaiting dispatch for 3 days now ridiculous to be honest miss leading customers saying allow ten days for delivery been more than 10 days still waiting”

Helpful Report

Posted 5 years ago

“Following on from a previous bad review of Studio. They finally send me a message saying that the opt-out plan has been closed and as per request and my account is closed. I decided to investigate and try to log into my account online, guess what, yes I can still log in therefore my account is not closed. Oh, and of course the opt-out plan that I wanted removing ages ago is still there. Don't trust this company .”

Helpful Report

Posted 5 years ago

“My account was hacked and got a letter from them to start a new account well I've been online all afternoon with their customer care team trying to set it up absolutely useless I tell you. It was their fault and I'm the one jumping through hoops to help them. Most unprofessional.Soon as this gets sorted I'm closing my account”

Helpful Report

Posted 5 years ago

“DONT EVER USE this company is a joke, have been with them for 15years and they have always been great but I've never returned anything before, on the 3rd Jan 20 returned two parcels and to this day I'm still waiting on my refund. I've spoke to two managers all saying they will get me the refund but it will take 7-14 days uhhhhhhh please I've heard that a thousand times. Phoned them again today and they said my refund was issued on the 22nd but they dont know how much for. Sorry WHAT it's so crazy after I get my refund I will e shutting down my account with them.”

Helpful Report

Posted 5 years ago

“Just wish I had looked on here first. I usually do. This is the worst company I have ever dealt with. DO NOT USE THIS COMPANY. I ordered a slow cooker which came and the lid didn't fit. It was obviously a defective batch not a one off. Sent it back in November. They say the have refunded me but they haven't. My bank says they haven't. If you try and complain they just send you in an eternal loop of 'we've sent your email to the relevant department' who come back and say they paid it on 7/1/20. So you say no you haven't and the process starts again. I have now registered a disputed payment with the bank who will get it back for me as I have proof that I am due a refund and proof that they haven't.”

Helpful Report

Posted 5 years ago

“Absolutely awful terrible company strongly advise anyone to order from them !!!”

Helpful Report

Posted 5 years ago

“Rubbish! I bought a duvet set from Studio. When I opened the parcel, I realised the duvet had been used and had scribble on the inside of the cover. I was really surprised that they could sell an item like this.”

Helpful Report

Posted 5 years ago

“Absolutely terrible company to deal with regards their customer service.after numerous phone calls and promises of a pick up of an item the situation is still not resolved . This has been ongoing since 28th November. I have now gone to the ombudsman and do not want anything more to do with this company. They promised to return phone calls etc and you never hear from them again , I’ve chased and chased this company and called all to my expense so will definitely never buy anything from them again or recommend them . Let’s see what ombudsman have to say about them”

Helpful Report

Posted 5 years ago

“I returned parcels straight back when they arrived with same courier in Nov. Studio said they hadn't received them so can't refund yet and should wait a bit longer . This eventually got sorted on 18th Jan with an email saying that a refund was being processed. Waited 3 days , no refund ,was informed 5 days , waited week and a half ,was informed 2 wks , left it 3 wks then called as no refund !! Have been fobbed off after dozens of calls . Are they folding and that's why nobody is getting there money back . They owe me 217.00 . Am taking legal action as something not right here .”

Helpful Report

Posted 5 years ago

“I orderd a double bed on the 9th of December was told guaranteed by christmas, christmas came and went and still no bed deliverd so i spent ages getting through to studio customer service who are completely useless and dont have a clue just for them to tell me they are waiting for the bed to come back in stock so they sell you items that are not even in stock, i got a message middle of January saying i can pick a date for the bed to be delivered so i thought great no longer having to sleep on a mattress on the floor so i called the delivery company to book delivery date but to my surprise they tell me the bed was badly damaged when arrived to them so they sent it back and i need to contact studio to sort out my refund, so i did but i keep getting fobbed off now i am £340 out of pocket and still waiting for my refund, countless messages to studio only for me to get ignored, this company needs shutting down”

Helpful Report

Posted 5 years ago

“As soon as this is paid off....goodbye Studio...utter utter rubbish and as for the postage prices...Wow!...something weighing grams is the same as a pair of trainers...don't join rip off!!”

Helpful Report

Posted 5 years ago

“Delivery process delayed and too late for purpose. Returns process a disaster. Four arranged pick ups all no shows. Final pick up 3 weeks ago and still no refund. Customer service centre abroad and not able to escalate complaints therefore ineffective. Studio have had my money 3 months and still no refund processed. I will not use Studio again”

Helpful Report

Posted 5 years ago

“Bought 2 Dissident Sherpa jackets as Christmas presents for my son. Looking at the reviews, I must be in the minority because after just 4 wears and one careful launder, one is a mass of bobbles! Absolutely dreadful, I feel so embarrassed 😩 not worn the other one yet but not holding out much hope. Cheap yes but not worth it when it doesn’t last! Sorry I would not recommend.....”

Helpful Report

Posted 5 years ago

“Customer service is not good! I had a date for a wardrobe delivery, lost a days work, arranged and paid for horses to be looked after morning and evening, when 5pm came I rang them to see if they could track order, they’re reply was oh sorry the date has been moved to next Monday, GREAT!!”

Helpful Report

Posted 5 years ago

“I will never buy anything from Studio again. I was sucked in at Christmas by the cheap decorations so ordered extra bits to make the order worthwhile. The order included a Christmas garland and bath at set, both of which were showing as in stock at point of ordering. To avoid paying the £4.99 delivery charge I made the mistake of opening a credit account as it offered free delivery. The goods arrived minus the garland and bath mat set. I was still invoiced for these. Trying to explain to customer service is not easy, they shut you down without taking ownership of the problem. I was unable to log back into the account I made so ended up being 2 days late in paying, for a £35 order - £12 late payment charge was applied as well as an interest charge of £2.21!!!!!!! Absolutely extortionate rates! As well as the pricey customer service telephone number (watch the charges) The stuff that did arrive was of a cheap appearance and poor quality but due to the issues I already had in dealing with this mob, I couldn’t be bothered to try and return anything. Do yourself a favour and don’t bother ordering. Cheap for a reason, pay more for a better quality product and service elsewhere.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,572 reviews