Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,572 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,572 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking customer service! Had a faulty product which they arranged collection of but have now lost but won't refund my money until they investigate and find it. It is a problem between them and their courier to investigate not myself. I am now still out of pocket a month later with no resolution in sight other than being told to 'allow more time' We are not talking a small amount of money either”

Helpful Report

Posted 7 years ago

“Studio customer service is appalling I am awaiting an uplift of a faulty order they have told me over the phone on three occasions they will have it uplifted the next day so I can get a refund but still has not been uplifted they won’t let me speak to a member of management as they say no one is available poor poor customer service don’t know what to do next won’t be buying anything from them again”

Helpful Report

Posted 7 years ago

“Use to like Studio before but now service is rubbish. I ordered 2 quilt sets which has to include pillow, quilt and mattress cover. One set was fine but another one has no pillow and mattress cover. After I phoned to Studio they promised to deliver another one and they delivered, they tried another three times and every time I open package it had only quilt without pillow and mattress cover and I tired to phone them again and again. Also I ordered gloss wardrobe. I checked that it has all parts include but after it was assembled and we removed protection film from doors, found out that one door of wardrobe is faulty on the gloss surface. Customer service was not helpful at all! They said I have to disassemble wardrobe and return it back and they would deliver another one. I tried to explain that I paid money to assemble it and what I need just one door becase it already assembled and I asked if I can order same wardrobe and when they would deliver I would open a package and exchange only one door but was told that they not deliver and collect in same day and it's impossible. So I would never again buy anything from Studio and wouldn't recommend it to anyone.”

Helpful Report

Posted 7 years ago

“Company will not refund me for a faulty product I can prove I have returned. They are trying to tell me they sent out a replacement product which I have kept. I can prove that not only did I state several times I didn't want a replacement but that I refused delivery of the replacement. I am now in the process of reporting them to the financial ombudsman.”

Helpful Report

Posted 7 years ago

“Do not order anything from this catalogue.... I ordered a vertical blind in January and a sofa too, I never received the sofa or any correspondence as to why I didn’t and the blind was delivered damaged twice. After returning the blind back a second time, I noticed my account hadn't yet been credited but Studios, even though records showed it had been collected by Hermes. After speaking to a manager they requested that I fill in a report and send collection receipts to help them investigate what Jermes had done with the blind, this had to be done before crediting my account. So....they had proof that the blind was collected but wouldn’t credit monies back to me without me helping to investigate Hermes. I was very angry about this (to say the very least) and after standing my ground and refusing to help them until they credited my account they decided to do the right thing. I have had a nightmare experience and will never order for them again, I would advise anyone thinking of ordering not to bother, they are a company that make the rules up as they go along. Stay well away from them.”

Helpful Report

Posted 7 years ago

“Terrible customer service! A customer has supplied the incorrect email address (or it was entered incorrectly by staff) and I have received several responses from them stating that I need to provide my full name, address and account number so that my records can be traced as though it has something to do with my request to stop receiving emails clearly written for someone else. Real people are responding to my emails. Real people are ignoring the fact I keep saying that they have the wrong email address. I live in a completely different country in a different part of the world so calling to sort this out is not an option. I have never been, nor will I ever be a customer. You clearly can't even keep track of the ones you have.”

Helpful Report

Posted 7 years ago

“This is a complete scam. The website presents itself as a normal online retailer but once you have gone through the process of registering and realise this is actually a credit company half way through the process. I stopped the process and did not confirm any purchase. I was however sent an email confirming my details so I phoned the company to find out why my details were registered. Spoke to a number of people saying my order had been placed and there was no way to cancel this. Spent an hour on the phone arguing with a number of people and finally confirmed that nothing had actually been ordered. I am waiting on confirmation of this which in itself was a nightmare but I will believe it when this has been confirmed.”

Helpful Report

Posted 7 years ago

“I ordered a toaster rrp £69.99, offer price £34.99. Looked good in the picture, but was very lightweight and tinny. When I tried it, the whole toaster became very hot. I did not consider it to be worth the offer price, and definitely not worth the rrp. For that price I would expect a solid construction and stay cool walls. On its way back to Studio.”

Helpful Report

Posted 7 years ago

“Cheque cashed but goods not received. No response from letters written to find out where the goods were. Telephone call to them denied any knowledge of the order even though cheque had been cashed.”

Helpful Report

Posted 7 years ago

“I made an order thinking I was dealing with just an online shop, expecting to just pay and have my item delivered, on completion I realised to late that this was a credit company and not an ordinary online shop, I made the mistake of ordering using my mobile phone and was not able to read the terms and conditions I'm a 70 year old short sighted pensioner and do not want credit; however, I ordered on the Saturday and cancelled when I realised my error. Studio would not cancel my order, I continued to email them for about 10 times requesting this item be cancelled and I telephoned them cancelling and closing the credit account they had set up for me, this was in vain, the company refused to cancel the order and have now dispatched the item after five days of attempting to cancel. They will not cancel an order and continue to force you to have something from them, putting me into a debt I do not want as a pensioner and forcing me to have a £300 credit account I definitely do not want, now when this item is delivered I will have to return it at my own cost even though I gave them 5 days notice of cancellation prior to dispatching this item. If you have any sense at all DO NOT GET COUGHT OUT BY THIS COMPANY!!! Only order from them using a computer so you can read all the terms and conditions clearly as you will not be allowed to cancel after you have ticked the buy now box. This company wants to force you in to debt and won't accept no for an answer.”

Helpful Report

Posted 7 years ago

“fraudlent , scam - attempting to extort monies for orders never placed and goods not recieved. Avoid at all costs”

Helpful Report

Posted 7 years ago

“Embarrassing, fraud on the account which took them over a month to pass to their fraud team, month and a half and 6 phone calls later I have still not been able to speak with the fraud team or complaints team, it appears the account has NOT been frozen and nothing has been done. DON'T use unless you want your details used by fraudsters. Not secure or safe and horrid customer service who are unable to help in any shape or form.”

Helpful Report

Posted 7 years ago

“This is clearly a fraud operations. They send items without you ordering them an than send you late payement charges.”

Helpful Report

Posted 7 years ago

“avoid this company. buy the same product for marginally more from ebay or anywhere else. they stink of fraud”

Helpful Report

Posted 7 years ago

“Returned an item and it was still on my statement. I phoned and the chap said it had been returned and would show on my next statement. However is still on. I phoned andvthecsecond person said it hadn't arrived at their depot. So one person said it had arrived and one person said it hadn't. I'll take it further and wait and see what happens.”

Helpful Report

Posted 7 years ago

“Be VERY aware - Fraud ! If u have an account, CLOSE IT ! I had a Zero balance on my account Jan 2018, then all of a sudden I got an email from Studio telling me my email address had been changed and a new order was placed for just under £500!- This was not me. I called up Studio (who’s call centre is in the Phillapenes) and asked how this happened, they did not know. I asked to speak to a manager- They don’t have one, I asked to speak to the Fraud Dept- They don’t have one, I asked to be transferred to the UK- Guess what, they had no number, I told them not to sent the goods as it was not me that ordered them and I asked the question to them, have they been despatched yet- They could not answer the question! Useless and unprofessional! I was promised a call back, not had one. I found a UK Head office number and after 6 attempts I got through to a so called manager who promised me a call back - guess what, not had one! This company is run by a load of pirates, even the receptionist for the company said she wished she didn’t work for them, seriously, that’s true! At the time of writing this, I am still waiting for an outcome to this issue- Not good enough at all. I have reported them to the Police and Trading Standards as the Fraud is clearly an inside job, I know this as I myself am an Ex Fraud Investigator for Santander. This company is totally useless and should be shut down! Please take heed by this review and be very aware of them. Maybe they will respond to this review and explain what is going on not just with my account, but others as well who have the same issue as me. You’ve been warned! Since placing this on, I’m still waiting for my promised call back! I’ve also now emailed BBC TVs Watchdog and also Fake Britain - The media have to take this up as too many people affected now for it to be just a company error or mistake - Studios IT has been clearly compromised or it is inside Fraud for sure. How can my log on be changed, but not my password and they still ordered goods in my name and changed the delivery address?.......This makes no sense at all!......Studio, do the right thing and be honest with what’s happened please.”

Helpful Report

Posted 7 years ago

“Back in December 2017 studio contacted me saying they had changed my email address, I contacted them immediately to say I did not request them to and why would they with out checking with me first. I have sent about 6 emails now asking what is going on and to contact me concerning this matter, I have also called only to be told it's being investigated. Still a month and a half later I have still had no response from studio what so ever. Absolutely disgusting, I have been a very good customer over many years and they can't even be bothered to contact me.”

Helpful Report

Posted 7 years ago

“Tried to set up an account. Waited 6 days and then got a message saying that my application had been unsuccessful. I phoned them and was told it was Experian I needed to speak to as it was related to my credit. I just checked my Experian account online and my credit score is 999 - the best credit score you can have. So the suitcase that I was ordering for my son will now never arrive and I'm now going to have a really upset 4 year old boy as this suitcase isn't available to order anywhere else. He has been so excited about this suitcase, asking every day when it will arrive. I suspect that Studio only wish to exploit people with low credit scores who are likely to miss payments. This way they can get interest out of them. Shocking company who should be ashamed of themselves”

Helpful Report

Posted 7 years ago

“About a month ago I have registered with Studio looking to buy a birthday gift for my toddler son. I received a message that Studio is assessing my application and they will get back to me soon. When I hadn't heard from them for a week, I called them only to be told that I should wait another week for the application to be processed, and the only way for me to cancel my order is to receive it and send it back. This has set a pattern for my conversation with Studio's customer service. I've asked several times to cancel both, my application and the order and I always receive the same response. They all seem to be reading a script. Nobody is able to explain the delay in my registration or suggest how I can cancel the order. The Studio can't decide if they want me as a member, yet I'm already held responsible for an order which cannot be processed. My son's birthday have come and gone. My phone calls to the Studio meet with the same response. I'm resigned to the fact that years from now I will receive the unwanted order for which I will be then forced to pay. This is a warning to others to stay away from Studio.”

Helpful Report

Posted 7 years ago

“I received a letter from Studio.co.uk welcoming me to their services. The only problem is I have never heard of them nor requested any communication. I sent back all correspondence asking for an explanation as to why they sent me same. Predictably I have not received a reply despite making 2 phone calls at my expense to the Phillipines complaint about their appalling service Do not use this charlatan company at any costs”

Helpful Report

Posted 7 years ago

Studio is rated 1.3 based on 1,572 reviews