Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,575 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, request an invoice for one item for warranty reasons and each time it fails to arrive. Been asking now for over a month and clam constantly told, "I'll send you an invoice, please wait a week". Will be talking to citizens advice about my legal steps next....”

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Posted 7 years ago

“Studio is a complete joke. Please save yourself a lot of time and never order from them go elsewhere. Invoiced for items I have not received and have been told some items are out of stock but another staff member says in stock! Customer services so unprofessional it's laughable lol Couldn't get my first order right will not order from them again. What a waste of my time!”

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Posted 7 years ago

“Pathetic! Customer service is an absolute joke. I received broken items, called customer service several times. They promised to free collection but it was all a lie. No arrangements were made. Stay away!!!!!!”

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Posted 7 years ago

“Personalised toy box was a mess. Black paint mark on and chipped front panel. Tried to get money off as it was badly damaged, couldn’t agree on how much discount. They asked me to return after half hour at premium call rate, complete joke! So now they have a personalised return with an unusual name. Ridiculous!”

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Posted 7 years ago

“Stay away absolute rip off. The delivery driver touched my bum and made vile comments to me. and when i reported it they wouldn't speak to my boyfriend had to be me even when I gave my permission for him to deal with it. Still nothing has been done about it. The interest is an absolute joke also”

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Posted 7 years ago

“Poor customer service. Badly run. Had me ringing several times to sort an order that never turned up to cost me £15 on my bill. Yet won't refund me absolute joke Stay away!!!!!”

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Posted 7 years ago

“Send in an order only received half of it when I rang them they couldn't find it but all was ordered on same order form.”

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Posted 7 years ago

“All I wanted to do was order a fairly expensive item but as I was going away I did not want it deliverd for another 14 days rather than 3-7 days which is their standard delivery. You would think that to be a reasonable request but no that is not allowed . It must be 3-7 days. I explained that I would be away but that made no difference. I decide to have the item delivered to my neighbour but the online order form said I could not do that. I had to phone up ! So I phoned up said I wanted to change the delivery address but was told as I did not have my account number to hand I could not do that even though I had given them all my contact details. So back I go online, retrieve my account number and ring again. This time I am told that the contact phone number I give is incomplete (although on the 2 previous calls this was not queried and indeed was complete) so I must say what I have ordered from them in the past. By this time (an hour from my original contact) I am losing the will to live. Eventually my order is accepted and sent to my neighbours address. I would have ordered somewhere else but could not find this particular item anywhere else. 1/5 Studio - I understand the need for data protection but you take it to another level - you are full of bureaucracy”

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Posted 7 years ago

“Absolutely disgusting customer care”

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Posted 7 years ago

“Their customer service is shocking. If their is anything wrong with your delivery (even if it was they who sent the wrong thing) it will cost you to return it. I have had no response to my message and calls to them are not cheap. I would never use them again and couldn't recommend them to anyone.”

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Posted 7 years ago

“Cannot complete a purchase online without signing up for credit, attempted twenty plus times but when check credit box straight on to delivery 🐍🐍🐍🐍”

Helpful Report

Posted 7 years ago

“Rubbish company!!! Customer service have zero idea what’s going on, can’t process an order, doesn’t understand, can’t help, wouldn’t recommend them at all, didn’t even manage to put an order in, won’t recommend or use them EVER AGAIN!!!! Won’t even let me put a 1 star it blocks it out!! Joke!!”

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Posted 7 years ago

“No customer service at all! They sent an incomete package. When I complained they reordered the whole package which put my account over agreed credit limit and negatively affected my credit reference. I'm still waiting for an answer to my complaint and for them to collect the incomplete package. AVOID THIS COMPANY!”

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Posted 7 years ago

“Parcel arrived today opened to check one item had part missing rang customer service spoke to a lady that did not speak good English after twenty minutes on phone trying to explain what the problem was she arranged to have item picked up and re order as wanted for Christmas present she told me item was not in stock she could not understand what I was trying to tell her u really need to get people working for u that we can understand and that can understand us”

Helpful Report

Posted 7 years ago

“Sent an item back as faulty now fighting to get my money back which I've paid towards this item it's been like a month so now I've told them I'll them 4 more days to return my money or I'm seeking legal advice to take actions against them”

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Posted 7 years ago

“Unacceptable hidden interest rates I pay monthly on a tent I purchased at just under £100 and I find I'm being charged £7 a month interest on my purchase”

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Posted 7 years ago

“2nd time I’ve ordered from them. 1st time the item took 3 months to arrive for a garden slide when we got it summer was over. Now 4 weeks for a tv and still not there. Definitely not ordering anything from them at Christmas as you won’t get it till Easter”

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Posted 7 years ago

“Tea towels ,bathroom towels very thin not suitable for what they were purchased for.Slippers secrens faulting off all these just a load of rubbish have bought better from pound shop.”

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Posted 7 years ago

“Ordered table and four chairs. When it came chairs damaged and the table top looked like someone had walked over it in the box and it was completely crushed. They arranged collection and sent out a replacement order. Replacement order received exactly same thing again but worse. Looked like someone had walked on the box and crushed table top. Rang to advise and was told someone would ring me to find out more so wouldn't arrange collection. No one rang. So I rang again today to be told the reason for damage was missing on their screen, she would have to take details again and then I have to wait for someone to ring me. Shocking and I assume from the accents of people answering phone that this is a call centre somewhere in India/Phillipines/god knows where. Will not be ordering from them again”

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Posted 7 years ago

“Used get bargains now just like every other store or catalog”

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Posted 7 years ago

Studio is rated 1.3 based on 1,575 reviews