Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,577 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered on the 19th and STILL have not received it! Have to wait until the 2nd of November to claim lost item. I have emailed customer service THREE times and have not received a reply! I am now being told my payment is overdue......payment for an item i have not received! This had better not effect my credit ratings! Shoddy company with even worse customer service AND they use Hermes....enough said. Do not deserve 1 Star but had no choice!”

Helpful Report

Posted 7 years ago

“I ordered 3 items over a month ago. I didn’t receive any of them, and was told I had to wait 15 days until my parcel could be declared as lost. Then I was told I can’t have a refund until I sign a form in, which I still haven’t received. Over £130 spent. They took two days to reply to each of my emails, which went on for three weeks. I was then told not to contact them until I have the form, and that I won’t get a refund yet. Then was told if I want the items I should pay again for them, before having a refund for the one’s I never received. Awful!”

Helpful Report

Posted 7 years ago

“Terrible company, request an invoice for one item for warranty reasons and each time it fails to arrive. Been asking now for over a month and clam constantly told, "I'll send you an invoice, please wait a week". Will be talking to citizens advice about my legal steps next....”

Helpful Report

Posted 7 years ago

“Studio is a complete joke. Please save yourself a lot of time and never order from them go elsewhere. Invoiced for items I have not received and have been told some items are out of stock but another staff member says in stock! Customer services so unprofessional it's laughable lol Couldn't get my first order right will not order from them again. What a waste of my time!”

Helpful Report

Posted 7 years ago

“Pathetic! Customer service is an absolute joke. I received broken items, called customer service several times. They promised to free collection but it was all a lie. No arrangements were made. Stay away!!!!!!”

Helpful Report

Posted 7 years ago

“Personalised toy box was a mess. Black paint mark on and chipped front panel. Tried to get money off as it was badly damaged, couldn’t agree on how much discount. They asked me to return after half hour at premium call rate, complete joke! So now they have a personalised return with an unusual name. Ridiculous!”

Helpful Report

Posted 7 years ago

“Stay away absolute rip off. The delivery driver touched my bum and made vile comments to me. and when i reported it they wouldn't speak to my boyfriend had to be me even when I gave my permission for him to deal with it. Still nothing has been done about it. The interest is an absolute joke also”

Helpful Report

Posted 7 years ago

“Poor customer service. Badly run. Had me ringing several times to sort an order that never turned up to cost me £15 on my bill. Yet won't refund me absolute joke Stay away!!!!!”

Helpful Report

Posted 7 years ago

“Send in an order only received half of it when I rang them they couldn't find it but all was ordered on same order form.”

Helpful Report

Posted 7 years ago

“All I wanted to do was order a fairly expensive item but as I was going away I did not want it deliverd for another 14 days rather than 3-7 days which is their standard delivery. You would think that to be a reasonable request but no that is not allowed . It must be 3-7 days. I explained that I would be away but that made no difference. I decide to have the item delivered to my neighbour but the online order form said I could not do that. I had to phone up ! So I phoned up said I wanted to change the delivery address but was told as I did not have my account number to hand I could not do that even though I had given them all my contact details. So back I go online, retrieve my account number and ring again. This time I am told that the contact phone number I give is incomplete (although on the 2 previous calls this was not queried and indeed was complete) so I must say what I have ordered from them in the past. By this time (an hour from my original contact) I am losing the will to live. Eventually my order is accepted and sent to my neighbours address. I would have ordered somewhere else but could not find this particular item anywhere else. 1/5 Studio - I understand the need for data protection but you take it to another level - you are full of bureaucracy”

Helpful Report

Posted 7 years ago

“Absolutely disgusting customer care”

Helpful Report

Posted 7 years ago

“Their customer service is shocking. If their is anything wrong with your delivery (even if it was they who sent the wrong thing) it will cost you to return it. I have had no response to my message and calls to them are not cheap. I would never use them again and couldn't recommend them to anyone.”

Helpful Report

Posted 7 years ago

“Cannot complete a purchase online without signing up for credit, attempted twenty plus times but when check credit box straight on to delivery 🐍🐍🐍🐍”

Helpful Report

Posted 7 years ago

“Rubbish company!!! Customer service have zero idea what’s going on, can’t process an order, doesn’t understand, can’t help, wouldn’t recommend them at all, didn’t even manage to put an order in, won’t recommend or use them EVER AGAIN!!!! Won’t even let me put a 1 star it blocks it out!! Joke!!”

Helpful Report

Posted 7 years ago

“No customer service at all! They sent an incomete package. When I complained they reordered the whole package which put my account over agreed credit limit and negatively affected my credit reference. I'm still waiting for an answer to my complaint and for them to collect the incomplete package. AVOID THIS COMPANY!”

Helpful Report

Posted 7 years ago

“Parcel arrived today opened to check one item had part missing rang customer service spoke to a lady that did not speak good English after twenty minutes on phone trying to explain what the problem was she arranged to have item picked up and re order as wanted for Christmas present she told me item was not in stock she could not understand what I was trying to tell her u really need to get people working for u that we can understand and that can understand us”

Helpful Report

Posted 7 years ago

“Sent an item back as faulty now fighting to get my money back which I've paid towards this item it's been like a month so now I've told them I'll them 4 more days to return my money or I'm seeking legal advice to take actions against them”

Helpful Report

Posted 7 years ago

“Unacceptable hidden interest rates I pay monthly on a tent I purchased at just under £100 and I find I'm being charged £7 a month interest on my purchase”

Helpful Report

Posted 7 years ago

“2nd time I’ve ordered from them. 1st time the item took 3 months to arrive for a garden slide when we got it summer was over. Now 4 weeks for a tv and still not there. Definitely not ordering anything from them at Christmas as you won’t get it till Easter”

Helpful Report

Posted 7 years ago

“Tea towels ,bathroom towels very thin not suitable for what they were purchased for.Slippers secrens faulting off all these just a load of rubbish have bought better from pound shop.”

Helpful Report

Posted 7 years ago

Studio is rated 1.3 based on 1,577 reviews