Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsolicited goods received, then multiple attempts to invoice me, Used complaints line, no response now passing this issue to the FCA, they appear to be acting in a fraudulent manner through a call centre in the Philippines. DO NOT USE THIS COMPANY.......!!!!!”

Helpful Report

Posted 7 years ago

“Ordered an undercounter fridge around the 20th of December. I was promised over the phone and on the posted invoice that it would be delivered before Christmas. It is now the 4th of January and I have still not received it. After a couple of long conversations they said it's not in there hands any more, it's in the couriers hands so if it's lost I will have to take it up with them. In other words it's like they're saying it's not our problem so deal with it.”

Helpful Report

Posted 7 years ago

“I purchased items in the middle of November and did not realise I would have to open an account. I attempted to cancel the order (which had not been despatched) but was advised I would have to wait until I received the order then return it and I would be given a full refund and the account would be closed. Studio have failed to collect the items on three separate occaions and everytime I contact them they tell me the same story e.g. keep the items and we will refund your account immediately this has been ongoing since beginning of December and as yet I am still awaiting a refund, however, they have managed to close my account. I have now furnished Trading Standards with my complaint and will also be contacting the Financial Conduct Authority to make them aware of my complaint with Studio. I will have no hesitation in persuing a claim through the small claims court if necessary. I would STRONGLY recommend AVOIDING this company at all cost,”

Helpful Report

Posted 7 years ago

“Placed a Christmas order in October and never received parcel.studio say I signed for it.?.then invoice turned up for parcel never received .A chip fryer was added that I never ordered. Had a letter from investigation team to provide my signature .Numerous phone calls and email to studio have never received a reply. Another invoice has just turned up demanding payment for 2 more parcels I never ordered been on phone for ages I've got no where.Been a loyal customer for over 20 years.im utterly disgusted how I'm being treated.”

Helpful Report

Posted 7 years ago

“They lost my payment of £29.93 which I had paid early at barclays bank. They sent me a bill for the above amount plus fines. I was on the phone for 25 mins and they still could not find it, they said and I quote; "you better still have the receipt". I did have the receipt and after keeping me on the verge of a nervous breakdown for 2 weeks they found my payment. There was no apology, nothing whatsoever. I have now closed account and WILL NEVER PUT MYSELF THROUGH THIS EVER AGAIN. They seem like a bunch of clowns.”

Helpful Report

Posted 7 years ago

“More to the point, what went right. All I can say is keep well away from them. I have spent 6hrs in total on the phone trying to sort out my problems and still haven’t resolved anything. They are the worst company I have ever used.”

Helpful Report

Posted 7 years ago

“Ordered some Christmas bits and pieces. Had to set up an on-line credit account which I didn't really want but went with it anyway. One week later there had been no communication at all from Studio so I logged into my account. My application was still being processed so I called them to cancel the order as it was going to arrive too late. Advised that because my details were still being processed, I was unable to cancel the order or my account. I've just got to wait for them to get round to opening my account and then sending me goods they know I don't want....but according to them its no problem because I can just send the goods back. Never mind the hassle of returning them and the fact that I've paid for a delivery I don't want. I have never experienced customer service like it and will avoid them in future.”

Helpful Report

Posted 7 years ago

“horrible approach to business - unhelpful and rigid attitudes, non responsive to messages and calls-not respectful of data protection requirements - no way to cancel or abort a transaction prior to delivery (which takes many days if not weeks) this contravenes distance selling regulations also. I'd avoid like the plague. in my view sharp practice bordering on illegal”

Helpful Report

Posted 7 years ago

“Worse company I have ever ordered from. Can never speak to anybody who works there unless it's through Twitter. Poor customer service and extortionate prices. Am still trying to resolve delivery problem one month after order. There's so many other fantastic websites to use for a fraction of the cost and much better service. AVOID”

Helpful Report

Posted 7 years ago

“I recently placed first order with Studio - received one item but not the other due to delivery issues, delivery company then returned item to Studio. Six weeks later the value for returned item is still showing on my balance, even though I have contacted them several times to query this, and being assured that the issue will be resolved, nothing is done about it. I have been told that the reason it has taken so long to take value of returned item off of my balance is due to the upgrading of their computer system, which to me is a weak excuse. No other company I have ever dealt with takes 6 weeks to take cost of an item which has been returned to them off of a customer's balance. They don't seem in any way interested in resolving matter, are quite happy to continue charging someone for something which they didn't purchase, and they don't seem especially keen to provide a service which supports the customer or fosters any sort of trust in them whatsoever. I will never be shopping with them again due to this issue, it has been the worst experience I have had with online shopping and also the most abysmal customer 'care' I have ever experienced. A one star rating is too high, but unfortunately you can't give zero.”

Helpful Report

Posted 7 years ago

“I placed an order for the first time over 2 months ago. I then received a letter in the mail 3 weeks later telling me I needed to pay the balance upfront before they dispatched my order which I called and paid over the phone. The payment was processed and then the company cancelled my order. I found this out when again calling 3 weeks later to see where my order was. The woman I spoke to then said she’s not sure what happened, it was a mistake and she would refer it to accounts for a refund. I have now called an additional 2 times in the past 2 weeks to only be told that it’s been referred to accounts to be refunded and they can’t tell me anymore, insistence that the careline team does not have a way to transfer me to accounts and in fact they do not have a phone number for them or any way to contact them! I still do not have my refund. I would beware of this company as it seems to be a scam or amazingly incompetent, I’m not sure which!”

Helpful Report

Posted 7 years ago

“My account was hacked by someone and the company does not care at all. Full details below: So I made two orders last week for some Christmas stuff (table cloth, etc) as it was a good value. Everything seems ok until yesterday. My advise is STAY AWAY from this company as I had my account hacked yesterday and someone made three purchases (two apple headphones and a perfume) totalling £397.94 on 11/11/2017, 23:01 in my name on my account. I have only set up my account last week and did not tell anyone - so I find highly suspicious how someone got into the password protected account. Anyway, I right away phoned the costomer service on 12/11/2017 - 8am to report this and told them to cancel the orders and block the account. They would not send me any confirmation email that they done it...further, promised to call me as a matter of urgency but no one phoned yet. I have now reported this to the Fraud Agency. So guys, this company is not worth the trouble. Go shop elsewhere where your data is better protected and where they actually care about their costomers. I am giving this company 0 starts out of 5.”

Helpful Report

Posted 7 years ago

“I am disappointed in the service I received having been a studio customer and I have placed orders that I have received, the first time I had size issues but still had hope that on my next order they would deliver so I placed an order over a month ago and was told my order was processed, I followed up on my order 2 weeks go and was told that my order was in progress of getting delivered after not receiving anything I gave them a call to find out where my order was only then to be told there was a technical issue and that my order was not processed but my personal account however was charged, no one had got in touch with me and I had to chase them several times, this was my first call and was told my order will be processed soon, after not receiving my order again I placed a second call and was told that my order could not be seen, after spending what seemed to be an eternity on the phone with a customer service assistant who could not understand me, she then placed the order again which was a process of me giving 9 order numbers as she said she couldn’t see my order on their system and to my not so surprise she sent it to the wrong delivery address I was then told that they are unable to ammend the address even though I had told the CSA that I wanted a different delivery address, also to add on to my disappointment meant they had charged my personal account again and I was charged and left with only £50 in my personal account limit from a £600 one, the call was then escalated to their complaints department and the disappointment continued, I was informed that there is nothing he can do about the delivery address and that the company was experiencing technical difficulties so therefore they would not be able to advise a suitable time when all things will be resolved, to add insult to injury he offered me £30 on my account however I am going on holiday in a few weeks and still no delivery and I have been double charged on my account. To anyone that’s going to order with Studio I would say be very careful, the prices are good but the customer service is poor and to be honest after today I’m not sure is worth the hustle, even after an hour on the phone I have no resolve”

Helpful Report

Posted 7 years ago

“Unlawful account opened in my name, goods valued at over £200 sent that I hadn't ordered and total refusal to get in touch despite many phone calls and e-mails from my side. Sent back at my own expense, what a complete nightmare company to deal with!!!”

Helpful Report

Posted 7 years ago

“Took a day off work for a delivery only to receive a telephone call from the driver explaining one of the wardrobes that I had ordered was badly damaged. I then telephoned Studio and was told they would re-order and would get their complaints department to call me back. This did not happen so phoned again the next day. I was then informed the new order had been put through incorrectly and that they would put a hold on my account until it had been sorted out. Appalling customer service I will never shop with them again.”

Helpful Report

Posted 8 years ago

“Very poor customer service, many lies regarding the status of collection of faulty goods and overall a truly horrendous transaction and experience”

Helpful Report

Posted 8 years ago

Studio is rated 1.3 based on 1,567 reviews