Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Telephoned and asked for a christmas catalogue over a month ago , clearly dont want my custom so will not be asking again”

Helpful Report

Posted 6 years ago

“THE COMPANY ARE VERY TARDY WHEN IT COMES TO REFUNDING THE MONEY FOR RETURNED GOODS. I'M STILL WAITING FOR A REFUND FOR A DAMAGED CHRISTMAS TREE, RETURNED MORE THAN 4 WEEKS AGO. HOW MUCH WOULD THEY ADD IF I OWED THEM A PAYMENT FOR OVER 4 WEEKS?”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY Bought a hot tub and unfortunately it stopped heating up Asked to send back which i prompltly repackaged and did and asked for either a replacement or a refund That conversation took 25 mins Rang back to ask if they had recieved it 10 days later and they said they had but couldnt process anything yet as had to wait 14 day. That conversation took 20 mins Rang again today to be told at first they hadnt recieved it / then they had recieved it but couldnt process it yet 16 days after sending it back A superviser would ring me back That conversation took 22 mins no superviser rang back so rang again (18 mins this time) and then they cut me off Spoke to another and after 15 mins put me through to superviser Ingrid who said they had to send a letter to me What a joke Ive been pleasant ,fair and not aggresive and stated my point every time but they are hamstrung by a stupid outdated system with no concern for customer care”

Helpful Report

Posted 6 years ago

“Customer service is a joke. Phoned to complain about their delivery company, Hermes. The person I spoke to couldn't have cared less. Do I want the parcel or not?”

Helpful Report

Posted 6 years ago

“had an item in my basket,but couldnt proceed to order as i had to join, site wouldn't open when tried to register so had to call (13p a min), representative sounded like the voice you'd hear from a incoming scam call. explained the situation, they offered eventually to take the order online, wasn't happy to do it that way, ( never explained way it wouldnt ope)n so rep said 'hold on' at that point i thot at 13p per min ....''forget it''”

Helpful Report

Posted 6 years ago

“Everything went wrong with this company. A shambles. Have been waiting 5 weeks for them to refund my money to me and get passed from pillar to post. Still no refund. Disgusting service.”

Helpful Report

Posted 6 years ago

“I placed an order online on 15th October. On 2nd November I contacted Studio through the website as I had not recived my order. Today 7th November I have been on the phone for ages, still on hold. They are refusing to refund me I have to wait for a letter through the post for them to investigate or they will resend my items but they will take at least 10 days to arrive. I have spent 30 minutes on the phone and they will not refund my money! SCAM!! Stay well clear”

Helpful Report

Posted 6 years ago

“Rubbish just stay away.”

Helpful Report

Posted 6 years ago

“I have ordered a dining tablet set a few months ago which was cheap £60 but it was so bad, writhin the same was wobbly, was hard to fit together, Whithin a month the chairs broke one by one and the table is really wobbly, I haven’t even finish paying instalments which is rnoying because it was worth nothing! Rubbish won’t be getting anything from there again unless it’s something small”

Helpful Report

Posted 6 years ago

“I ordered a dining table set that arrived with missing parts, after a 45 minute phone call to studio, which isn’t cheap, I was told to parcel up all the boxes and as a goodwill gesture it would be collected “free of charge” I should think so too. I then reordered the same dining set which cost another £20 for delivery, to find when it arrived the same parts as previous package were missing plus “All” screws. After 75 minutes on the phone, this time being offered a £10 discount if I kept it, I politely said NO. So I again had to pack it all up for collection. I have been using studio for many years now, but after this ordeal I won’t be using them again. You have lost a good customer studio 👎”

Helpful Report

Posted 6 years ago

“Item ordered on the 19th and STILL have not received it! Have to wait until the 2nd of November to claim lost item. I have emailed customer service THREE times and have not received a reply! I am now being told my payment is overdue......payment for an item i have not received! This had better not effect my credit ratings! Shoddy company with even worse customer service AND they use Hermes....enough said. Do not deserve 1 Star but had no choice!”

Helpful Report

Posted 6 years ago

“I ordered 3 items over a month ago. I didn’t receive any of them, and was told I had to wait 15 days until my parcel could be declared as lost. Then I was told I can’t have a refund until I sign a form in, which I still haven’t received. Over £130 spent. They took two days to reply to each of my emails, which went on for three weeks. I was then told not to contact them until I have the form, and that I won’t get a refund yet. Then was told if I want the items I should pay again for them, before having a refund for the one’s I never received. Awful!”

Helpful Report

Posted 6 years ago

“Terrible company, request an invoice for one item for warranty reasons and each time it fails to arrive. Been asking now for over a month and clam constantly told, "I'll send you an invoice, please wait a week". Will be talking to citizens advice about my legal steps next....”

Helpful Report

Posted 6 years ago

“Studio is a complete joke. Please save yourself a lot of time and never order from them go elsewhere. Invoiced for items I have not received and have been told some items are out of stock but another staff member says in stock! Customer services so unprofessional it's laughable lol Couldn't get my first order right will not order from them again. What a waste of my time!”

Helpful Report

Posted 6 years ago

“Pathetic! Customer service is an absolute joke. I received broken items, called customer service several times. They promised to free collection but it was all a lie. No arrangements were made. Stay away!!!!!!”

Helpful Report

Posted 6 years ago

“Personalised toy box was a mess. Black paint mark on and chipped front panel. Tried to get money off as it was badly damaged, couldn’t agree on how much discount. They asked me to return after half hour at premium call rate, complete joke! So now they have a personalised return with an unusual name. Ridiculous!”

Helpful Report

Posted 6 years ago

“Stay away absolute rip off. The delivery driver touched my bum and made vile comments to me. and when i reported it they wouldn't speak to my boyfriend had to be me even when I gave my permission for him to deal with it. Still nothing has been done about it. The interest is an absolute joke also”

Helpful Report

Posted 6 years ago

“Poor customer service. Badly run. Had me ringing several times to sort an order that never turned up to cost me £15 on my bill. Yet won't refund me absolute joke Stay away!!!!!”

Helpful Report

Posted 6 years ago

“Send in an order only received half of it when I rang them they couldn't find it but all was ordered on same order form.”

Helpful Report

Posted 6 years ago

“All I wanted to do was order a fairly expensive item but as I was going away I did not want it deliverd for another 14 days rather than 3-7 days which is their standard delivery. You would think that to be a reasonable request but no that is not allowed . It must be 3-7 days. I explained that I would be away but that made no difference. I decide to have the item delivered to my neighbour but the online order form said I could not do that. I had to phone up ! So I phoned up said I wanted to change the delivery address but was told as I did not have my account number to hand I could not do that even though I had given them all my contact details. So back I go online, retrieve my account number and ring again. This time I am told that the contact phone number I give is incomplete (although on the 2 previous calls this was not queried and indeed was complete) so I must say what I have ordered from them in the past. By this time (an hour from my original contact) I am losing the will to live. Eventually my order is accepted and sent to my neighbours address. I would have ordered somewhere else but could not find this particular item anywhere else. 1/5 Studio - I understand the need for data protection but you take it to another level - you are full of bureaucracy”

Helpful Report

Posted 6 years ago

Studio is rated 1.3 based on 1,567 reviews