Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting almost a month for my item to be told not in stock and if I wanted a refund it may or may take 14 days, advisor's tell you different information each time you call up”

Helpful Report

Posted 4 years ago

“Absolutely Disgusting company . Tops never arrived phoned for refund told 30 days and they have to get tops back from hermes so i said oh really good luck with that as iv waited 4 weeks. They put the phone down on me 3 times. Still no refund !!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Stay away you’ll end up in debt as the fraud you by using Hermes then I have a £5 call charge it’s just a joke of a company”

Helpful Report

Posted 4 years ago

“STAY AWAY THERE CROOKS FAKE REVIEWS THEY STEAL MONEY AND DONT ACCEPT RETURNS , THEY USE THE CHEAP DRUGGY DELIVERY DRIVERS WHO STEEL POST , CUSTOMER SERVICES DONT ACCEPT RETURNS AND THEY WONT HELP YOU LOOK FOR LOST ITEMS EITHER THEY DONT REFUND FOR STUFF THAT DOESNT TURN UP , TOLD EVERYONE I KNOW NOT TO USE STUDIO, PLUS EVERY ITEM THEY SELL OS CHEAPER AT ARGOS , VERY , LITLEWOODS ETC SO PLEASE USE THEM INSTEAD THEY HAVE NEARLY RUINED XMAS AT MINE I HAD TO DONATE THE TOYS AND BUY AGAIN ELSEWHERE”

Helpful Report

Posted 4 years ago

“Do not go near this company Ordered a ps4 console online it said problem with payment and try again I did again just to find they took both payments and you can not cancel online Or on phone, will have to wait weeks for bank to do clawback This is fraud”

Helpful Report

Posted 4 years ago

“***AVOID THIS COMPANY*** - ADVERTISING PLAYSTATION 4 FOR DELIVERY BEFORE XMAS. TOOK MY MONEY THEN INFORMED IT WOULD BE DELIVERED ON 20TH JAN. REFUND WILL NOW TAKE 14DAYS. ABSOLUTELY DISCRACEFUL - TO MAKE MATTERS WORTH STILL ADVERTISING THE SAME PRODUCT FOR DELIVERY BEFORE XMAS. BASICALLY STOLEN MY MONEY FOR TWO WEEKS - RUINED XMAS FOR MY SON AS NOW HAVE NO MONEY FOR HIS PRESENT THANKS.”

Helpful Report

Posted 4 years ago

“They are the most useless company ever. Items don't turn up when they should or at all. The customer service is the worst I've dealt with and are complete and utterly useless would advise everyone to stay well clear of them they are just incompetent as they won't chase up an order to be delivered or anything so your left waiting a week or longer after the delivery date. I will be going on every review place and leaving a bad review urging people to stay away from them.”

Helpful Report

Posted 4 years ago

“STEER CLEAR DO NOT BUY I ordered and paid for a range cooker 07/12/20 studio phoned the following day to say it wasnt in stock and unable to supply so they said order was cancelled and refund will be due. i phoned them 09/12/20 was told they system doesnt show cancelled.(call centre phillipines) i emailed 13/12/20 asking where my refund was email ignored no response I called 15/12/20 now om being told it takes 14days (call centre south africa) how much of other peoples money is this company making by holding their cash for 14 days? i am now going to read consumer protection act”

Helpful Report

Posted 4 years ago

“My account number 86793158 Purchased a bike 14th October Due to Hermes took over 2 weeks to deliver. Received and bike was faulty. The front forks squeeze likely by Hermes. Called Studio to arrange collection around 10 times. Each time Hermes turn up and say box is too big and reject. Each time I ask Studio ensure Hermes know it's a large package. Still I have constantly call Studio to arrange another collection. Ask to speak to a manager and told one will call back and never do. I have 3 open complaints. I would certainly never order a large item through Studio again and be reluctant to spend again with them. The staff are very nice and polite and seem to say and do all the right things on upside. Though Hermes have massively let them down with myself.”

Helpful Report

Posted 4 years ago

“Same as most. Ordered my son the ps5 on release day 19th Nov (paid in full. Didn't want a credit account), order confirmation screen and money taken from my account. Phoned 7 days later to check on my order and was told my account is still processing. How I didnt want an acoount? Phoned again 1 week later and was told my account cant process until the item is back in stock on 15th December. Phoned again 10/12/2020 just to check and was told they guaranteed I would receive the ps5 before Christmas. Phoned again today and am now told my account is still processing and there is nothing they can do other than raise the issue. Absolutely shocking how they can do this to people especially around xmas. Now I don't have the console and don't have the money for my son for xmas.”

Helpful Report

Posted 4 years ago

“Was able to order a TV to find it is out of stock... been told information is only updated maybe once a week so stock levels are not live. No-one gives correct info apart they are "sorry" and they "understand what I am going through" said I will be notified once the item comes back in stock! I hope the company goes bust”

Helpful Report

Posted 4 years ago

“Order personalised role play shop to find when Put together the name is upside down! Arrange a return and reordered stating the issue, received replacement only to find the exact same issue with personalisation. Drill holes are pre drilled so you can’t even turn it around without it looking a mess!! Now trying to sort it again. ☹️”

Helpful Report

Posted 4 years ago

“Ordered an Xbox one s they were quick to take my money but still haven't bothered sending the refund back to my account. It is my money and they've no right holding it for whatever reason”

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Posted 4 years ago

“How to give a 0 star review will never use these again no received item and still no update after. A 30 day review DONOT USE THIS COMPANY EVER”

Helpful Report

Posted 4 years ago

“Delivery! Ordered a bed 26th November and was to be delivered on it before 2nd December nothing arrived and of course it’s to be delivered by Hermes and on the app it says sending back to sender. Rang up and got them to sort it out so the re sent one apparently and was due to arrive the next couple of days it’s now 13th December and no bed. Phoned again today (13th dec) and they wouldn’t even do anything about it. What a joke!! I wouldn’t even give them one star if I had the option!!”

Helpful Report

Posted 4 years ago

“Absolutely disgusting. If I could leave 0 stars I would. I ordered a Sony PS5 on 3 December and paid for it. The Studio account was stating it would be delivered by 18/12/2020. Rang them to confirm the delivery date only to be told I wouldn't be receiving it on the 18th as were all allocated. Why take the payment (£454.98) and not advise me of this. To add insult to injury I was advised it would take 7 days for a refund and I urgently need this money to buy my son another present. Going to have a devastated 12 year old on Christmas morning. Disgusting lack of customer service. Will never purchase from these clowns ever again. I spoke to Studio twice via phone and was told by 2 separate advisors that I would definitely receive a console and not to worry. I also seen on numerous forums that various individuals had ordered later than myself from Studio and had actually received consoles in the last few days. Have received a refund now but that isn't the point. Not impressed. This company should be closed down ASAP.”

Helpful Report

Posted 4 years ago

“Didn't receive a dress I bought of them and when I phoned about it I was told that they couldn't find any details of my purchase even though they took my money out of my account. They are a rip off company avoid at all costs”

Helpful Report

Posted 4 years ago

“Placed an order took my money immediately, told me my order would take 3-5 days to reach me. however my order has been sat awaiting dispatch for over 10 days. I needed those items for this week. Customer Service cant locate my account despite me providing them my account number. They tell me to be patient it's a busy time of year. I pointed out that Christmas is the same date and month every year so it shouldn't really come as such a suprise to them. I am pretty infuriated by them worst company I have used in a very long time.”

Helpful Report

Posted 4 years ago

“Charged me for a faulty item that I returned and then added interested. I reported it as a returned faulty items and have the robot on the phone the courier receipt tracking number. I was charged more interest, a missed payment on my credit score, 4 hour long phone calls and ended up paying for the item in the end as months later the interest was more than the item. Horrendous This company needs closing down”

Helpful Report

Posted 4 years ago

“They breached my statutory rights didn't supply my goods, didn't refund me and didn't let me speak to anyone other than call center staff. Raised an official complaint with trading standards and contacted fraud team from my bank..... Avoid at all costs!”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,567 reviews