Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Studio for many years and they have always been good. However, this year I ordered a Xmas tree, it was nearly £200. The tree did not turn up on the specified dates, having looked at the tracking it appeared Hermes did not have the parcel registered on their system so I called Studio. I was told they would raise and investigation with the courier and it could take up to 30 days. 2 days later I called again, it was now the beginning of December and I advised for them not to bother delivering the tree as I needed to go purchase one as I had children. I was told the item was already dispatched but I could return it, however the tracking was still showing that Hermes did not have the parcel. 2 days later again Hermes said 'we have your parcel, it will be delivered today' great! But no, it was delivered, it now states they ran into a problem and it will be delivered the next working day, its said that since the beginning of December and still I dont have the tree. Studio have still charged me for this tree against my account even though it hasnt been received so thats bumped my payment up by £15 a month. I have emailed them about 7 times each time getting the same response that they are sorry but it is being investigated. The last email i sent i threatened then with trading standards and social media exposure so they raised a conplaint on my behalf. This morning they responded saying its under investigation so they consider the complaint closed! Their customer service is absolutely atrocious, i will never use them again”

Helpful Report

Posted 3 years ago

“Please do not order from Studio still waiting for my order placed on the 11th November delivery time 5 days!!! chased several times the Call Centre is a nightmare no one knows what they are doing, if items are out of stock let customers know so they do not order but it appears they continue to take orders knowing the items will never arrive. How can this company continue to trade with such bad service and have no trained staff to deal with the numerous customer complaints, Avoid Avoid.”

Helpful Report

Posted 3 years ago

“Terrible company still waiting for my 40 pounds refund from September...sick of calling up ...will never use again”

Helpful Report

Posted 3 years ago

“Ordered a Christmas present in November and it kept saying it was delayed.Phoned studio multiple times but kept being told I would have to wait 8 weeks to see where the parcel had gone!!I had paid in full and at this point just wanted either a refund or the parcel which clearly had gone missing.After phone calls emails and messaging via Instagram I got resolver.co.uk and my bank involved as it seemed studio just did not want to respond. Got a refund eventually but will never order from here again.Massive company so they really should look at their customer service better”

Helpful Report

Posted 3 years ago

“I paid £125 for 3 coats over 6 weeks ago and still not received the order which was acknowledged by email. I have tried to reach contact via email for an immediate explanation or a full refund. No reply. I do not want a credit account. Just my order or a refund. Absolutely infuriated!”

Helpful Report

Posted 3 years ago

“So Today I’ve still not received my refund of £5 postage and my 20% = £11.99 from the item I’ve purchased back in November. This refund was due today as a little compensations for not receiving my item on time, but still nothing! So I’ve now spent numerous times calling you, So not only have you failed to dispatch the item when said…..3x time, last date given now is 27th. That disappointing when it’s my little girls main gift! But I will now have a very upset little 4 year old girl on Xmas day due to not having her main present. How do I explain to my little girl that’s asked for a play shop that she can’t now have?! When you guys said it was being dispatched on 27th, I have not been able to find anything the same to replace it. Everywhere else is out of stock. I ordered in November. If there was issues with stock then this should be made clear which it never was at the time of the order. This is absolutely disgusting, and your customer service is appalling. Having one of your call handlers huff at me down the found when I’m complaining and also ignoring me whilst I could hear her typing. Not at all sorry or anything. Don’t be in custome e are if your going to be rude to your customers!!! You have low lied to me numerous times now. You should be ashamed of yourself. I’m a single mother. I Earn very little money. So I’ve tried to get what I can, as much as I can with what I’ve got and you’ve taken me for a fool, you’ve taken my money, actually stole my money as I have not received my item. This is disgusting studio. I will never be ordering from yourselves again. NEVER!! And I will be warning people from ordering form you too!!!!!!!”

Helpful Report

Posted 3 years ago

“I ordered a item, paid in full then for the next 2 month i chased studio for the item , lots of calls and emails which they never returned . I then cancelled the order made a formal complaint . they never came back to me instead they sent the order out damaged . I am still trying to get them to answer . the worse customer service i have ever had .”

Helpful Report

Posted 3 years ago

“Sent the wrong item twice and ruined our daughters Christmas. Avoid at all costs. We have now paid twice for an item we didn't want, 2 days to Christmas and no present for daughter.”

Helpful Report

Posted 3 years ago

“Paying for an item that I have never recieved and have asked them numerous times to remove it from my account. Their customer service is none existant. Multiple emails. I've one email back asking for the same details I provided then nothing else. Great if you get stuff or have no broken stuff then you don't have to sort anything but if something goes wrong you might as well just burn the money.”

Helpful Report

Posted 3 years ago

“If you ordering anything do it 3 months in advance still waiting for an item ordered and paid for on the 14th ...ridiculous”

Helpful Report

Posted 3 years ago

“Have been waiting so long for my item. And when you call they tell you it will be here before Xmas. Then two emails tell you different things. i won’t be using this company again”

Helpful Report

Posted 3 years ago

“Terrible service. Broken items and loooooooooong wait for refund.”

Helpful Report

Posted 3 years ago

“Provided a Hermes tracking number after 7 days, which was never collected. Then after 11 days admitted it was never in stock. What a waste of my time.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER SCAMMERS TAKE YOUR MONEY AND DONT SEND THE ITEM”

Helpful Report

Posted 3 years ago

“Terrible telephone manner to start with was on phone too for over 30 mins they just hung up when asked to speak to manager was told item was in stock when ordered rang severall times over 2 weeks told me had been dispatched phoned today to be told order has been cancelled has not in stock was ordered 5th november days before Christmas not good so someone was lieing still waiting to speak to manager”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. Ordered a wooden kitchen for my 2 year old sons Christmas present and it’s still awaiting dispatch. They have replied to emails 1st email response was that it will be dispatched on the 17th Dec and I would definitely receive by Christmas this is after being ordered on the 17th Nov, checked delivery status and again still said awaiting dispatch!!! When I sent the 2nd email the response was that I wouldn’t receive the kitchen because they have no stock. Absolutely appalling service”

Helpful Report

Posted 3 years ago

“Only 1 star as not allowed to give zero. Parcel dispatched but lost on 4th December. Hermes acknowledged that it has been lost but Studio now need a further 30 days to investigate! Oh and I will receive a response to my complaint within 80 days. Call centre staff are like speaking to a robots. Avoid avoid avoid!”

Helpful Report

Posted 3 years ago

“Rubbish company who spoil Christmas by not delivering when they say they will, and who then waste lots of your time blaming everyone else (including you) for their short-comings. Be warned to stay away from these people.”

Helpful Report

Posted 3 years ago

“Ordered a rocket ship play set for my two year old son for Christmas and it hasn’t even shown up and no replies to email”

Helpful Report

Posted 3 years ago

“Ordered a keyboard in November as a Xmas present for someone every week they have told me it's coming now I've been told 27th December Well done Grinch for ruining someone's Xmas. Just avoid them costs for deliveries AND returns they are so tight and rarely give discount”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,567 reviews