Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,567 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,567 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID!!!! Peter Andre is greedy and has no morals.”

Helpful Report

Posted 4 years ago

“I placed an order for something in stock. They took my money then told me it was out of stock and I'd need to reorder. Why would I do that when they already have my money for the first order? They haven't responded to emails and don't answer the phone so I have no idea what's going on. This company is stealing people's money and should be referred to Trading Standards.”

Helpful Report

Posted 4 years ago

“I would give a zero. The worst customer service I've ever experienced. Rude, dismissive. Could not care less. I bought a fire suite at a cost of £125. One year and 5 months later, the plug caught fire and melted the surge protector it was plugged into. I rang them to tell them that the fire itself had not tripped the fuse either in the plug or my fuse board and the surge detector had not encountered an electrical surge. They could not have cared less. They still sell the product knowing full well that it started a fire in my home. We were so lucky that we have a fire blanket. Frightening. £125 out of pocket, nothing offered from the company. Just disgusting.”

Helpful Report

Posted 4 years ago

“Studio customer services NEVER respond!! They look like it by messaging back on Facebook but ignore your responses. I’m yet to receive an email back or message on Facebook ... I just wanted to cancel my order AVOID AVOID AVOID CUSTOMER SERVICES RUBBISH LIKE THEIR PRODUCTS!!!!”

Helpful Report

Posted 4 years ago

“If I could rate 0 I would. Do not buy from this company. Ordered furniture for £200. Got constant emails of delayed delivery but had the option to cancel. I dont know how many emails and phone calls i made to get the refund in place. They repeatedly said they would cancel the order if they could but may still arrive... when it was never dispatched! I asked numerous times to be put through to the department who deal with cancellations (lies they are one department) and was told I couldn't. I asked for a manager who were all in "meetings".. In the end I lost the plot with the operator and had a full blown screaming argument. Since then I received an email confirming refund however I wont hold my breath as to when thay refund will come through. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Long story short, bought an item costing £200 in March, it arrived broken. Tried to get it sent back, had no response for a long time (we put it down to covid). Finally got a response and agreed to have it returned, item got 'lost' on the way back, agreed we were not at fault so could still have a refund. No money arrived. Rang up and they kept telling us our money is on the way. All of a sudden they changed their minds and said they paid us. We proved they haven't, after weeks of phone calls they agreed they lied and hadn't paid us. Now we have to ring every week to be told they will sort it and get the money to us and every week our money doesn't arrive. 8 MONTHS LATER AND NO REFUND!!!”

Helpful Report

Posted 4 years ago

“They took money for the order that didnt even go through. Reluctant to refund the money they took for nothing. Useless customer service. Never had similar experience with any other company before.”

Helpful Report

Posted 4 years ago

“After receiving a damaged item Still after 3 weeks no returns label I have rang 3 times E-mailed once with no reply”

Helpful Report

Posted 4 years ago

“Quite a bizarre company. Really push for you to apply for credit when ordering. Placed an order nearly a month ago but after repeated delays have given up and requested a refund as it still has not been dispatched. To request a refund you have to email name, address, dob, account no, order no, product description, quantity... quite obviously designed to put customers off requesting a return. Will avoid in future!”

Helpful Report

Posted 4 years ago

“Customer service is shockingly bad. I ordered an item on 01/10/20. Hermes couriers received it on 05/10/20 and have since lost it. I have made at least five calls to studio & as many emails. It is now 23/10 and still waiting for a response. Studio say they cannot chase the courier and despite checking their own tracking info and being able to see that i havent received the item they will not refund it to my account!! Ive been told to "be patient" and wait for the item to arrive despite the fact they cannot give ANY indication how long im expected to be patient for. They cannot chase the item, they refuse to refund the item to my account, they cannot cancel the order & they expect me to make payments towards it until it turns up!! I lodged an official complaint with the complaints dept - she told me she would call me back later that day. That was 10 days ago and im still waiting. Dodgy company with no customer service skills whatsoever”

Helpful Report

Posted 4 years ago

“I bought Pyjamas as a treat to myself and the app told me it would take upto 21 days to be delivered. I patiently waited but tracking order it had shown they still not sent it ! Its now well over the 21 days and I can't seem to get hold of anyone!!! Absolutely disgusting 😤 my anxiety has been sky high ! Never buying anything off them again!!!!”

Helpful Report

Posted 4 years ago

“Refused credit on no grounds whatsoever. I've told all my friends etc don't shop with YOU”

Helpful Report

Posted 4 years ago

“Incompetent liars I’ve never dealt with a more incompetent or inconsistent company in my life. App took a double payment for an order in September. 9 phone calls and TWENTY SIX Facebook messages later I am still no closer to a resolution. Lie after lie, advisors don’t read the Facebook threads and Contact Centre advisors must be reading from the Big Book of Generic Fob Offs. Absolute disgrace.”

Helpful Report

Posted 4 years ago

“Still waiting for a cancelled delivery to be collected for return. I am not getting a reply to many emails and their phone line is very expensive with long wait times. They are very unsatisfactory.”

Helpful Report

Posted 4 years ago

“awful customer service. ordered and oven, cancelled it 3 days before delivery as that was when the order was accepted. then refused to cancel the item telling me that i have to accept the order and theyll get someone to pick it up 3 days later telling me i cant refuse a delivery incase it gets lost”

Helpful Report

Posted 4 years ago

“Worse customer service i have EVER experienced! Ordered an item on the 5th of oct, on the 9th got an email to advise that it is with hermes, logged on to hermes on the 7th and it advised there is a problem but we will have your order with you within 24 hours, 3 days passed and no update and hermes stating the same, I have sent 4 emails and no reply and I called up and the customer service adviser just advised to wait for it to work its way through the system... well 9 days since I was told it was coming I still do not have the item!”

Helpful Report

Posted 4 years ago

“Aweful company i ordered item online still waiting for delivery . Called uo customer service who said order never been placed or was cancelled although i habe confirmation email of order . disorganised studio steer away”

Helpful Report

Posted 4 years ago

“We bought a table in May/June, it came damaged, marks all over, we took photos and sent them to studio, chased them up umpteen times, 4 months later and still no help, absolutly appauling customer service, lesson learnt we won't be using studio ever again!!”

Helpful Report

Posted 4 years ago

“I bought a TV, unpacked it pluged it in and guess what, it didnt work, i got intouch with customer service, she was going to charge me for sending it back, haha, i told her im paying for nothing, then the collection charge was dropped, she asked me if i wanted a replacement, i said yes, only that the tv had gone up in price, as when i orderd it it was on special offer, i told her to forget it, i dont buy from Studio that much, had an account for years and only had about 5 items, 3 of them damaged on arrival, i have now asked them to cancel my account, total and utter rubbish being sold on here”