“Quite a bizarre company. Really push for you to apply for credit when ordering. Placed an order nearly a month ago but after repeated delays have given up and requested a refund as it still has not been dispatched. To request a refund you have to email name, address, dob, account no, order no, product description, quantity... quite obviously designed to put customers off requesting a return. Will avoid in future!”
“Customer service is shockingly bad. I ordered an item on 01/10/20. Hermes couriers received it on 05/10/20 and have since lost it. I have made at least five calls to studio & as many emails. It is now 23/10 and still waiting for a response. Studio say they cannot chase the courier and despite checking their own tracking info and being able to see that i havent received the item they will not refund it to my account!! Ive been told to "be patient" and wait for the item to arrive despite the fact they cannot give ANY indication how long im expected to be patient for. They cannot chase the item, they refuse to refund the item to my account, they cannot cancel the order & they expect me to make payments towards it until it turns up!!
I lodged an official complaint with the complaints dept - she told me she would call me back later that day. That was 10 days ago and im still waiting.
Dodgy company with no customer service skills whatsoever”
“I bought Pyjamas as a treat to myself and the app told me it would take upto 21 days to be delivered. I patiently waited but tracking order it had shown they still not sent it ! Its now well over the 21 days and I can't seem to get hold of anyone!!! Absolutely disgusting 😤 my anxiety has been sky high ! Never buying anything off them again!!!!”
“Incompetent liars
I’ve never dealt with a more incompetent or inconsistent company in my life. App took a double payment for an order in September. 9 phone calls and TWENTY SIX Facebook messages later I am still no closer to a resolution. Lie after lie, advisors don’t read the Facebook threads and Contact Centre advisors must be reading from the Big Book of Generic Fob Offs. Absolute disgrace.”
“Still waiting for a cancelled delivery to be collected for return. I am not getting a reply to many emails and their phone line is very expensive with long wait times. They are very unsatisfactory.”
“awful customer service. ordered and oven, cancelled it 3 days before delivery as that was when the order was accepted. then refused to cancel the item telling me that i have to accept the order and theyll get someone to pick it up 3 days later telling me i cant refuse a delivery incase it gets lost”
“Worse customer service i have EVER experienced! Ordered an item on the 5th of oct, on the 9th got an email to advise that it is with hermes, logged on to hermes on the 7th and it advised there is a problem but we will have your order with you within 24 hours, 3 days passed and no update and hermes stating the same, I have sent 4 emails and no reply and I called up and the customer service adviser just advised to wait for it to work its way through the system... well 9 days since I was told it was coming I still do not have the item!”
“Aweful company i ordered item online still waiting for delivery . Called uo customer service who said order never been placed or was cancelled although i habe confirmation email of order . disorganised studio steer away”
“We bought a table in May/June, it came damaged, marks all over, we took photos and sent them to studio, chased them up umpteen times, 4 months later and still no help, absolutly appauling customer service, lesson learnt we won't be using studio ever again!!”
“I bought a TV, unpacked it pluged it in and guess what, it didnt work, i got intouch with customer service, she was going to charge me for sending it back, haha, i told her im paying for nothing, then the collection charge was dropped, she asked me if i wanted a replacement, i said yes, only that the tv had gone up in price, as when i orderd it it was on special offer, i told her to forget it, i dont buy from Studio that much, had an account for years and only had about 5 items, 3 of them damaged on arrival, i have now asked them to cancel my account, total and utter rubbish being sold on here”
“I bought a TV, unpacked it pluged it in and guess what, it didnt work, i got intouch with customer service, she was going to charge me for sending it back, haha, i told her im paying for nothing, then the collection charge was dropped, she asked me if i wanted a replacement, i said yes, only that the tv had gone up in price, as when i orderd it it was on special offer, i told her to forget it, i dont buy from Studio that much, had an account for years and only had about 5 items, 3 of them damaged on arrival, i have now asked them to cancel my account, total and utter rubbish being sold on here”
“Ordered a halogen oven which shattered whilst cooking within 1 month of purchase. Contacted studio. They raised a complaint asked for photos which were supplied. They rang me I answered and spoke to the woman I think her name was tracy. Few weeks later tracy sent me an email to say the case has been closed as she could not get in touch with me! This is after speaking to her on the phone and emailing her multiple times! Also if you try writing a negative review on your product on their website it wont be published! So the halogen oven I ordered has 5 star reviews all round because they wont publish the negative ones! Totally corrupt company. They will never see my money ever again. And tracy is useless!”
“Account with financial Ombudsman
In jun payed so balance dropped to 710 from 833 come sep my balance increased alot the company is a joke an are robbing money it costs to phone the company I have screen shot evidence I've not purchased anything since jun an I've made payments before due day my account now should be around 500 its still 771 since 5th sep my account again dropped to 744 but then on statement says 762 been like 3 to 6 months since I purchased anything an have made like £49.99 payments but this is silly my last payment of £45 odd but interested of £56 odd how”
“Customer service is an embarrassment, they are rude and extremely unhelpful, waiting for a refund on a faulty item which took them 6 weeks to collect!”
“Absolutely shocking service. Ordered a Sherpa hoodie for my daughters birthday which was to be delivered within 10 days. Email received to say it was delayed therefore arriving days after needed. Delayed again and now cancelled. Prior to cancellation I made 3 chase calls to customer services and all 3 times got someone who had a very poor understanding of the English language and was clearly just reading a pre-prepared response. Emailed them with my complaint to which I got an automatic reply which said we will reply within 7 days, still no reply 20 days on. Never again will I order from this company. Shocking”
“Just received order from studio 5 pair personalise pjs and slippers when thy took the order said all was in stock pair pjs and slippers missing phoned them said out of stock can't return order as personalised so I have 1 grankid left out not happy with service at all should not have took order in first place when thy said all was in stock and now tell me out of stock last order thy will receive from me”
“They want to know your life history (well, address history) even though you are paying by card? Why do they need this i not taking credit? Sorry - I'll order elsewhere!”
