Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,575 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 20th September 2025

Studio 2 star review on 7th September 2024

Ali

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. They need to be closed down. I ordered 20 packs of tiles and kept saying order hasn't gone through.. Now instead of 20pks of tiles I have 70 packs! Of course they're not cancelling. First they are saying they haven't got invoice to call again. In 72hrs. Then they said invoice is in but they can't cancel because item is UNDISPATCHED they're a joke. I'm £400 less in my bank account and been waiting to speak t9 a supervisor and complaints department for 40mins now. Do not buy they are scum and scam artists. Ps bank can't cancel the order either”

Helpful Report

Posted 5 years ago

“Why are people still buying from this scam of a website studio!! DO NOT I REPEAT DO NOT BUY ANY THING FROM STUDIO!!! Bought a tracksuit about 2 months ago, waited nearly 3 weeks still no item, phoned them up and said it wasn't in stock?! Why take money for something not in stock and also lie saying delivery is in 4-10 days! Roll on to 3 days ago, I know their reputation so I ask regarding a personalised dressing gown and specifically ask is it in stock! Yes yes the woman says pay now it will be with you in 4-10 days! I've just had an email and guess what, it's not in stock! Now dreading phoning tomorrow to try get a refund after reading other reviews on here. Why aren't they reported to trading standards!! I'll be phoning them and also will be telling every single person I know never to shop there! Vile scamming rats who just take your money none are English all put the phone down on you when they've ran out of excuses and lies! Disgusting!!”

Helpful Report

Posted 5 years ago

“Ordered a kitchen trolley from Studio. When it arrived was just a carton of broken wood......won't be ordering any further furniture items.”

Helpful Report

Posted 5 years ago

“Ordered 12 items on 25th October only 3 arrived. Called Studio who said rest of order was cancelled( by them- Nobody knows who or why) Money is in account with -£85 approx. Today is Friday I have been on the phone for last 4 days. I keep getting put through to different operators who then put me through to someone else. I have been promised phone call but have not received any. They have put the phone down on me. They said we will reorder for you if you pay again then we will refund your £85 approx. I have asked them to return my money and I will re-order, was told 1st time that it would be done straight away, this did not happen. I asked to speak to a manager after waiting again on the phone Joyce came back and said the Manager would call back. At this point my Husband came in the room and said he wanted the phone, I know how angry I am and he is worse than me, this ended up in an argument between my Husband and I, I then said to Joyce - Can you hear the trouble Studio is causing between My Husband and myself. Joyce promptly put the phone down.”

Helpful Report

Posted 5 years ago

“Studio took more than fifty pounds too much from my account and have not returned it, despite my having contacted them. Theft. I would strongly advise people not to have anything to do with them.”

Helpful Report

Posted 5 years ago

“Wanted to get a Macbook, but my credit limit wouldn’t cover it - so in good faith I paid £200 before ordering. Ordered, never arrived. When I enquired they informed me it had been delivered THE DAY BEFORE IT HAD BEEN DESPATCHED - and that I had signed for it. (Obviously I hadn’t). When I phoned about this, they said it would be sorted in 30 days, I phoned again after 30 days to be told to wait until 30 ‘working days’. Now they are ignoring my emails whilst sending constant reminders to make a payment! Steer clear at all costs! I now face a challenge to get my £200 back.P”

Helpful Report

Posted 5 years ago

“Order has thus far failed to arrive. It is now a week after the due date. I have had no response from the company to explain the delay. All attempts to contact customer service have resulted in disappointment - representatives are entirely script led, refuse to pass me on to a manager and are able to offer anything else but vague reassurances that the item will be delivered at some point in the future.”

Helpful Report

Posted 5 years ago

“Spent ages on the phone being transferred from one person to another and still not sorted out First item ordered was faulty Then wanted to close account as customer service was rubbish”

Helpful Report

Posted 5 years ago

“bought few items from website they said its brand new when they arrived I found refurbished total shocked, sent items back for refund and their best courier lost in the post which is joke, I have done whatever I can provided them everything I can, I spoke to customer care few times never helped me, I have requested for call back from management for few times no one bother to keep in touch. I am still paying the item which I never had it, what's an absolute joke this Company is. Taking a legal action now. They must STOP scamming people. trading authorises must take appropriate action against them to avoid in the future, they can't scam peoples like this, WILL never buy from them again”

Helpful Report

Posted 5 years ago

“Probably the worst company I have ever had to deal with online. I can only confirm what other are saying - DO NOT PLACE AN ORDER WITH THIS COMPANY. Luckily I only ordered 2 small items of low value. However, having been told they were despatched via HERMES, there is no sign of the parcel. Hermes have never received the parcel, despite Studio providing a tracking number. TERRIBLE SERVICE, TERRIBLE ONLINE SUPPORT, TERRIBLE TELEPHONE SUPPORT !! AVOID USING THIS COMPANY!!”

Helpful Report

Posted 5 years ago

“DO NOT order from this scam of a company they take your money when item isn't in stock lie giving you delivery dates when they have no intention of delivering waited over 8 weeks been given 3 delivery dates and still no item”

Helpful Report

Posted 5 years ago

“What a disgusting firm this is! DON'T GO NEAR THEM!!!! Taken my money online and haven't sent me the goods and won't refund me for 30 days till they investigate at MY EXPENSE!!! Hermes haven't received my goods either and I have sent studio proof of this and they refuse to send me the goods out again or even refund me for a month! I am so going to trading standards over this! All you receive is emails written in broken English that tell you the same thing over and over that you have to wait for 30 days before they deal with it! Vile customer service!! Don't shop with them, they take your money even when things aren't in stock!”

Helpful Report

Posted 5 years ago

“What fraud company. AVOID!!!!!Overcharged me for my order and not refunding my money. When you call they keep you on hold and then disconnect so you stop chasing. system is always down and after taking money never come back to you. No tracking no service and by fraud over charge you. Cones please stay away form them. Beware !!!!! FRAUDSSS CHEATTS”

Helpful Report

Posted 5 years ago

“There is no minus option what a pity DO NOT USE THIS CROOK OF A COMPANY LIARS AND THIEVES!!!!!!!!!!!!!!! Paid nearly 2 months ago still not received my product get e mail saying its on the way then you ring them item not in stock wtf. AVOID AVOID AVOID AVOID!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Ordered two personalised items, received email to say it’s been dispatched. Tracked parcel on Hermes for nearly a week- kept saying “waiting for parcel” Parcel was delivered today- completely wrong order and wrong name on it. Rang customer service, said incorrect parcel would be collected and to reorder what I wanted. No mention of my original order and no apologies or compensation. What a joke!”

Helpful Report

Posted 5 years ago

“Ordered item back in September. Received dispatched notification but item never arrived. Spoken with studio in total 17 times and every time received a different response. Finally agreed to order a different replacement product whilst on phone to resolutions team yesterday. Woke up this morning to an email saying item out of stock. They do not have live feed stock software so advisors are not able to provide accurate responses. Perhaps they should invest in this before promoting stock. Correct your business before you commit to customer demand that you clearly cannot fulfil”

Helpful Report

Posted 5 years ago

“Item was dispatched 13 days ago and still hasn't been received. Studio say its been dispatched, hermes say they haven't received it. Have to wait 30 days to find out what's happened. Wont let me cancel and get a refund. Joke of a company.”

Helpful Report

Posted 5 years ago

“Product arrived unusable already been returned previously. No return form. Incompetent phone service can hear other phone calls in background. Too long returns process”

Helpful Report

Posted 5 years ago

“I added the discount code that was offered for my first order, and my Oder was then processed but without the 20% off!!! When I complained I was given various reasons why it wasn’t added to my order! I won’t ever use this dishonest company again!”

Helpful Report

Posted 5 years ago

“I ordered some bunk beds last year, but 7 months in and they broke. They were so flimsy. Should have sent back straight away but didn't have much of a choice. I've spent the last 4 months trying to get a refund as they have a 1 year guarantee with their furniture. Just getting no where and still being charged interest on the beds.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,575 reviews