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Superdrug Reviews

3.1 Rating 404 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

3.1

Based on 404 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Superdrug 3 star review on 13th May 2022

Superdrug 3 star review on 13th May 2022

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

8

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3 items, all at the same price each on 3 for 2 offer. 1 item couldn't be delivered due to stock issues and superdrug decided that as I'd paid partly in points for my order that a disproportionate amount of the points id used were on that one item they couldn't give me so they wanted to give me points back instead of refunding me 1/3 of the cash I'd paid. Spent 40+minutes on chat with 1 advisor who was speaking to financial team to raise a refund instead of points. I had been waiting over 5minutes for him to respond at some points yet while I was typing this info for him he said he hadn't heard from me and terminated the chat in under 30seconds not giving me chance to respond and their chats do not reopen when you type again. 2nd advisor told me 1st advisor had lied and couldn't give me a refund and that during the order the points had been allocated to that item. I tried to explain that points were no good for me to go buy the item at another retailer and I wanted the order changing to an equivalent priced item or 1/3 of the money I paid out back for the 1/3 of my order they could not fulfil. This advisor apparently logged a complaint and told me a manager would be in touch within 72hours. This was the 4th December. Today is the 12th and I've heard from no-one. I'm still out money and points for an item I didn't receive.”

Posted 1 year ago

“I ordered online, on 24th, some wipes and polished nails, paid for the delivery the next day and it's never came. Trying to call super drug but your phone doesn't work. So?”

Posted 1 year ago

“Ordered bath foam and hair dye from Superdrug online. When the order arrived via Evri one of the bottles of foam was completely empty in the box and the contents had gone all over the rest of the order and hair dyes making them completely useless. The Evri driver took the order from me and said she would return it to the company, that was on the 17th September and I am still waiting to hear from Superdrug. No refund and no way of contacting them. It is an absolute joke !!”

Posted 1 year ago

“This used to be one of my favourite stores to order all my online toiletries. Now there is no number to call with queries. Sometimes there is a live chat function, and sometimes only the messenger or the Twitter contact is available. This is not good! What about people who are not signed up to these forums, what about the older folks who need to make queries about their orders and may not have access? They also use Evri. I have had nothing but problems with my recent order. It still hasn't been delivered after almost a week. Evri stated they could not find my address (the last update on their tracking). I've never had that from any delivery company at my very blatant address. Sent them several messages via their 'contact me', which is also a virtual assistant. Again, no telephone or email contact details. Absolutely no response! So will be left with no option but to wait for the delivery or go to my bank if it never arrives.”

Posted 1 year ago

“Used their online dr yesterday and paid 3.99 tracked 24,fast forward to today and nothing has arrived in the post,basically they are thieves and liars best to avoid these guys”

Posted 1 year ago

“Recently placed an order for perfume spending £55. Order lost in post . 3 weeks later still NO REFUND . . Nobody to ring and speak to only chat via messenger. Will not be ordering EVER AGAIN from this company .”

Posted 1 year ago

“Was in store and thought I would buy this aftershave thought I would spray some on me to see if I liked it as there was no testers man came round the corner n shouted out I was like I’m buying it I jus wanted to see what it smelt like he said no your stealing I was just smelling it n then going to buy it anyway very rude if he had a misunderstanding then he could of kindly asked me not to spray and ask me to leave n then I could explain n he should apologise n I would go pay said in such a nasty way”

Posted 1 year ago

“Horrible experience with an unruly child running up & down , getting everyone’s way, the mother actually shouted at me , & I didn’t even speak , just cheap rubbish people. I won’t be shopping here again. This shop is for the lower classes of scum”

Posted 1 year ago

“Superdrug have done away with the over 60 discount card They hadn’t even the courtesy to let me know I only found out from a staff member that management have done this They have targeted the most vulnerable people, pensioners who need all the money they can get I would advise anyone in the same position to contact them and complain There is a site called Resolver who will help you with your case and escalate it for you I bet management do not need the money so they are trying to save some at the expense of pensioners The photo was taken in a Superdrug store about lower prices which I find very ironic”

Superdrug 1 star review on 17th July 2022

Posted 1 year ago

“Lost items in 1st parcel, were quick to respond but as for refund I contacted 3 times and have waited a month and still they want me to wait another 5 to 10 working days”

Posted 1 year ago

“Worst company ever Worst company ever. Never again. Placed an order for a green neck cushion and a pink one and 3 bottles of John Frieda hair products. I received 2 pink cushions (one was ripped) one of the hair products wouldn't spray properly. I was told if I sent the cushions back I might get another pink one (nomatter what colour I ordered) and was told to contact John Frieda direct about the faulty item. Even though the product was bought from superdrug. All was posted back and the royal mail tracking shows it was delivered back to them on the 8th June and they still won't send me my refund if nearly £30. I have had to contact my bank to try to get my money back. Stay clear. They falsely advertise as in the neck cushions (if I had ordered green and orange) I was told there was no guarantee I wouldn't get pink. And what they are saying is if I walked into their store with a faulty John Frieda product I would be told to contact John Frieda direct. Never ever again. Watch ordering online with this company”

Posted 1 year ago

“Bought hand sanitiser and lip balm online with some other products, first part of the order arrived. Then 2 weeks later the hand sanitiser and lip balm finally arrived. When I opened the parcel the bottels were open and leaked everywhere and the lip balms ripped off the packets, sent a picture as evidence and complained. Superdrug wanted me to put my hand in the parcel and clean the usable bottles and use them. 7 automated twitter responese later, I sent the items back and 8 weeks later I have not had my refund and i have had to go through resolver and superdrug are still dragging their feet over £13, disgraceful, corrupt behaviour they are acting like thieves”

Posted 1 year ago

“Ordered online and on checking my bank account realised I had been overcharged. An item I hadn't ordered had been added to my order. I contacted superdrug via chat within an hour and cancelled. Was told the cancellation couldn't be guaranteed even though delivery takes up to 7 days. The order arrived, I sent it back the next day. Now being told due to the high value I have to wait 4 weeks for the return to clear their system then a refund will be issued. I can't afford to wait around almost 6 weeks for my £61 refund. I only ordered £19 worth of goods. I keep asking for my money but no one cares. I will never use Superdrug again.”

Posted 1 year ago

“I placed an online order and selected a closer shop to where I live. The perfume has been delivered to a far away branch. So I had to chat with the online staff to arrange for cancelation. They cancelled my order but I have not received my money back. I waited for 7 working days and I contacted them and they said that they will refund me and it will take up to 6 working days. I had to wait again, and I called again because I have not got my money they said if I cancel my order before collecting it they will not charge me and they need a proof that there is a transaction from my bank account. I received my money after 28 working days and after chasing the staff up. In addition to that their customer service is very poor. I will never buy from this shop again and I cancelled my loyalty card. Kind regards”

Posted 1 year ago

“Rubbish customer service to sort an order placed over a month ago with no update! Now saying they can't find order and to come back to "chat" in 30 mins!”

Posted 2 years ago

“Very dissapointed. I wanted to return a dezodorant but I was told I couldn't do it because I tested how it smells. I won't ever buy from Superdrug again.”

Posted 2 years ago

“everything- twice! The first parcel arrived with a couple of items smashed which meant the whole lot was ruined but I put it down to the deliverer- second chance is this past couple of weeks when I have waited in for over a week, to be told on Good Friday (bank holiday) that the parcel was damaged belong being able to be delivered- sent the certificate to Superdrug- 'mail box full' Refund please!”

Posted 2 years ago

“7 days have passed after receiving unsatisfactory goods. Razors broken I ripped packet, Toothpaste bundle in ripped box with Toothpaste loose & most products covered in sticky face mask. Superdrug seem unwilling or unable to offer any refund. If I purchased these goods in a High Street store would Superdrug deem it acceptable to sell goods in this unsatisfactory state on shelves?????????”

Superdrug 1 star review on 9th April 2022

Posted 2 years ago

“Dire company. My order didn’t turn up when it should have and I got lame excuses now I find they have taken monies for items I have not received as I cancelled the order - then told I will have to wait 3 - 5 days for a refund. Total joke. Avoid and shop elsewhere as they don’t deserve customers.”

Posted 2 years ago

“Absolutely abysmal - I was charged twice due to an error on your server, with two amounts coming out of my account on the 1st of March and its now the 27th of March and I have still not got my money back.. .one transaction is still pending. First I was told 3 days, then I was told 7 days.... then I was told wait another few days. Then I was told the IT team is investigating it and they'd be in touch in 10 days at the latest... 11 days later I message them and they said they still haven't heard back from them. Then they say they've cancelled the pending duplicate transaction and it should be back in my account.. still nothing. I've been in touch with my bank and all they want is confirmation of the amount and date of the transaction and that you will not be processing it so they can release the hold earlier and I have asked for this on numerous occasions yet every. single. person. I have dealt with has been too stupid to do their job! At first I was going to let this slide and put it down to a glitch and not write a review but given the fact that NOT A SINGLE PERSON has been able to sort this I am writing this. Give me back my money you robbing pieces of s**t - never again I tell ya!”

Posted 2 years ago

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Superdrug is rated 3.1 based on 404 reviews