Superdrug Reviews

Name: Superdrug
Rating: 3.03

3.0 Rating 429 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.0

Based on 429 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got help choosing vegan make up for my sister xmas present. There was such a good selection and good prices, i really enjoyed the experience and bought her and myself lots of goodies.”

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Posted 8 years ago

“great in-store delivery service from their online website”

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Posted 8 years ago

“I was quite happy with their promotions upon ordering online. My orders we packed neatly and securely, which made me confident that none of my orders were damaged. I had an extra box of an order which I assume was left out of the first package but it was sent at the same time and just as secure, Although I wished they sent it in a smaller package but I am quite satisfied anyways.”

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Posted 8 years ago

“Great help excellent service”

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Posted 8 years ago

“Brilliant deals, helpful staff and great products.”

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Posted 8 years ago

“Had the products I wanted in stock and at a great price. The online order took a few days, but that was what they said, so I was OK with that.”

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Posted 8 years ago

“Brilliant customer service and knowledgeable staff”

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Posted 8 years ago

“Brilliant prices, excellent offers, great choice of delivery.”

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Posted 8 years ago

“really really good value on fragrances .”

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Posted 8 years ago

“Prompt delivery and an overall good service.”

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Posted 8 years ago

“They give a good reliable service online and good discounts”

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Posted 8 years ago

“Excellent product knowledge by staff members, showing current discounts, very helpful.”

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Posted 8 years ago

“Great prices, fast delivery very happy”

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Posted 8 years ago

“Ordering through the Superdrug app is always a breeze. Clear details about products and very often they have good offers/deals on items. Always a very smooth transaction and swift delivery.”

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Posted 8 years ago

“Because I have one of their loyalty cards, my goods were delivered free. They came quickly and well packaged.”

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Posted 8 years ago

“They emailed me keeping me up to date with what and where my parcel was and it was delivered on time and with the items requested! Simples!!”

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Posted 8 years ago

“Always great offers! Student discount, especially when 20% is really helpful! Reward card us amazing”

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Posted 8 years ago

“Very good value for money”

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Posted 8 years ago

“Great prices, free and fast delivery”

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Posted 8 years ago

“Excellent service and products always come well packaged, they offer free delivery too with a health and beauty card. Website is easy to use and contains lots of customer reviews of the products. They always have lots of offers on especially around Xmas time.”

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Posted 8 years ago

Superdrug is rated 3.0 based on 429 reviews