Superdrug Reviews

Name: Superdrug
Rating: 3.05

3.1 Rating 421 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products. Some good offers on.”

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Posted 7 years ago

“They deliver there products, reply to concerns and have a contact number for easy contact.”

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Posted 7 years ago

“Got my product in and rang me and i got 10% discount amazing service”

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Posted 7 years ago

“I’ve ordered online and the items are really well priced, delivery is quick and the postage and packaging is free.”

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Posted 7 years ago

“They provide a comprehensive selection of items, well presented and with clear descriptions. An easy site to use and their prices are very competitive.”

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Posted 7 years ago

“A nice speedy delivery and as i have one of their store cards i get free delivery”

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Posted 7 years ago

“I like that they have a wide selection (different brands) of beauty products and that their own brand products are also of good quality.”

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Posted 7 years ago

“Excellent service and good offers on”

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Posted 7 years ago

“The pricing was fair but, delivery was slow”

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Posted 7 years ago

“Very good range of products and free delivery members no matter how much you order.”

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Posted 7 years ago

“I ordered some items for it to be delivered to the store and it was super late but I really needed it for the following day. I called and the employee searched and searched for the items and found it and called me back to informed me I could collect my stuff. I really appreciate their effort.”

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Posted 7 years ago

“Superdrug never fails to impress. Their offers blow Boots out of the water, and you can get free delivery if you have a Health & Beauty card. Their delivery is prompt and I've never had any cause for complaint!”

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Posted 7 years ago

“Goods arrived in perfect condition and on time.”

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Posted 7 years ago

“They had multiple delivery options and their website categorised each sale or special event neatly so I could browse through easier”

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Posted 7 years ago

“Extremely happy with my purchase”

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Posted 7 years ago

“Extremely happy with my purchase”

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Posted 7 years ago

“I love the fact Superdrug offers free delivery for their beauty card members. No matter what you buy, it's really helpful when I just need deodorant and some baby wipes and it gets delievered to me. They have nice incentives like 10% some days for card holders and they provide makeup brands like MUA which are so cheap and great.”

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Posted 7 years ago

“very easy to find the products you are looking for but the checkout is slow and takes ages to reload.”

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Posted 7 years ago

“I discovered the Hornchurch branch of Superdrug only comparatively recently. In addition to the superb offers and products they regularly stock, I always leave the branch feeling that I have had excellent customer service, especially at the till. The staff at this branch are friendly, warm and helpful without being pushy. Nothing is ever too much trouble. I am one happy customer!”

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Posted 7 years ago

“Very friendly & helpful staff”

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Posted 7 years ago

Superdrug is rated 3.1 based on 421 reviews