Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices”

Helpful Report

Posted 7 years ago

“As a Beauty Club member I get special offers on Thursdays and free postage on all orders over £10. Quality branded goods at low prices plus very good own brand products, quick delivery”

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Posted 7 years ago

“Good prices and range of items, reliable delivery.”

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Posted 7 years ago

“Good prices, quick free delivery”

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Posted 7 years ago

“Placed an order and was ready for collection in minutes”

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Posted 7 years ago

“Quick delivery, exactly what was asked for every time. If something does go wrong (in very rare circumstances) then the customer service team is happy to help and very friendly.”

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Posted 7 years ago

“Always speedy delivery and nicely packed products”

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Posted 7 years ago

“I order items online several times a year from Superdrugs. The prices are excellent & help me save money plus gain points towards further orders. I am pleased how prompt they are with informing me when my order is to be dispatched. The items always arrive well packaged.”

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Posted 7 years ago

“Customer service”

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Posted 7 years ago

“Great range at great prices with excellent multi-buy offers; also refund ant defective products no quibble”

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Posted 7 years ago

“They are very easy to purchase on line, although you do have to make sure that you are on their official website, when you log in, it warns you site is not secure if it isn't. They always do free delivery and I have never had any problems with their online shopping at all, it always arrives on time, and is never wrong with the order”

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Posted 7 years ago

“Got 20% student discount! Also earnt points for my Beautycard. However iron tablets seemed much cheaper elsewhere - though I didn't realise until aferwards.”

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Posted 7 years ago

“A wide variety of skin care products for my personal needs, great customer service both online, in shop and by phone. Help at hand at all times. Shop there again and again without a doubt. Happy shopper/ shopping”

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Posted 7 years ago

“Two weeks ago I was delighted with the customer service at Superdrug (White Rose Shopping Centre, Leeds) having forgotten my Superdrug card. The cashier volunteered to add my points to my account for me even though there was a que behind me. However, a week later still without my card the cashier in the Dewsbury store was less than helpful, not only did she not offer to add my points to my account with no que behind me but she never removed the 50p charge for the Superdrug magazine that I put back that is only free if you present your card. I only noticed when I looked at my receipt at home.”

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Posted 7 years ago

“Good value products.”

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Posted 7 years ago

“They have a lot of good offers and plus they have free delivery, there is a lot to buy and you can save a lot of money and get rewards.”

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Posted 7 years ago

“good price and not tested on animals - however, way too much packaging for a small item and this is not the first time.”

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Posted 7 years ago

“Easy to shop online. I can view the status of each item that i have ordered. The service and delivery is fast too. I like it when i receive free gifts. 7”

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Posted 7 years ago

“Lots of beauty options and offers.”

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Posted 7 years ago

“The best prices, amazing products, and great customer service. Their own brand products, especially their Vitamin E range is absolutely top notch. Plus the shopping experience in-store ad online is excellent.”

Helpful Report

Posted 7 years ago

Superdrug is rated 3.1 based on 420 reviews