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Superdrug Reviews

3.0 Rating 427 Reviews
51 %
of reviewers recommend Superdrug
3.0
Based on 427 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 41%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
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Superdrug 1 star review on 21st December 2024
Wing
Superdrug 1 star review on 17th July 2022
Elizabeth Christie
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 1 star review on 9th April 2022
Where Is My Refund.......
Superdrug 1 star review on 22nd October 2021
Monica Chaplin-Ford
9
Anonymous
Anonymous  // 01/01/2019
Two weeks ago I was delighted with the customer service at Superdrug (White Rose Shopping Centre, Leeds) having forgotten my Superdrug card. The cashier volunteered to add my points to my account for me even though there was a que behind me. However, a week later still without my card the cashier in the Dewsbury store was less than helpful, not only did she not offer to add my points to my account with no que behind me but she never removed the 50p charge for the Superdrug magazine that I put back that is only free if you present your card. I only noticed when I looked at my receipt at home.
Helpful Report
Posted 8 years ago
Good value products.
Helpful Report
Posted 8 years ago
They have a lot of good offers and plus they have free delivery, there is a lot to buy and you can save a lot of money and get rewards.
Helpful Report
Posted 8 years ago
good price and not tested on animals - however, way too much packaging for a small item and this is not the first time.
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Posted 8 years ago
Easy to shop online. I can view the status of each item that i have ordered. The service and delivery is fast too. I like it when i receive free gifts. 7
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Posted 8 years ago
Lots of beauty options and offers.
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Posted 8 years ago
The best prices, amazing products, and great customer service. Their own brand products, especially their Vitamin E range is absolutely top notch. Plus the shopping experience in-store ad online is excellent.
Helpful Report
Posted 8 years ago
Superdrug is rated 3.0 based on 427 reviews