THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.52

1.5 Rating 126 Reviews

13 %

of reviewers recommend THE OUTNET.COM

Company Reviews

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Metrics

1.5

Based on 126 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

THE OUTNET.COM 1 star review on 30th April 2024

Isabelle Du Bourg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is a Desaster! I wait for the Regime singe 2 weeks”

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Posted 1 year ago

“DO NOT PURCHASE. WORST CUSTOMER SERVICE. THE QUALITY IS NOT GOOD. I do not recommend purchasing from them. They have the worst customer service. They are rude and do not care about their customers. It took more than one month for my package to be delivered. I called them for the refund, they refused to do it. The quality of their clothing and shoes are not good. I bought a pair of JIMMY CHOO shoes and it looks fake.”

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Posted 1 year ago

“Worst company , I'll never order from them again”

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Posted 1 year ago

“Awful experience with TheOutnet! Waiting for a refund for a month now, the parcel is held in Capri since the 9th of November. Customer support took 20 minutes to check and told me that he sent the documents to UPS, so I have to wait until the status changes. Used to order a lot from this website, but this is definitely my last order.”

Helpful Report

Posted 1 year ago

“I have been a regular customer of the OUTNET for many years but recent months I noticed that they have falsified the original price of items. Making the shown discounted cost infact the full price and doubling up what is the original price. Example a missoni dress originally £471 but they show it as £771 reduced to close to the real original cost ! This is not legal and needs to be looked into”

Helpful Report

Posted 1 year ago

“I’ve been a customer of Outnet for over 10 years and am purchasing from them several times a year. With my last purchase, they managed to not register one out of four items I’ve sent back, even though it was all on the same package. They don’t come back to me with any information and all my emails are being answered in the same manner “still investigating”. Yet, they have managed to inform Klarna that my claim was not valid, which would mean I would need to pay 200 euros for an item I don’t have. This is awful and they should be ashamed of themselves. I will not buying anything else from Outnet if they don’t resolve the issue and will also be looking into legal ways to deal with it”

Helpful Report

Posted 1 year ago

“Ordered something and it takes a few weeks for it to be delivered. They use UPS which is so unreliable. You receive an email from UPS to say that your parcel is out for delivery and at the end of the day when you have waited in, another email arrives to say that your delivery has been rescheduled!! Any returns have to be sent via UPS and when there are issues with their service UPS end up delivering the parcel back to you!! Be very carful and aware on ordering. OUTNET returns policy of 28 days is this is not enough days for what I have just experienced and the fault lies with UPS. Items are sent out and returned to an address in Europe. OUTNET.COM need to source another courier.”

Helpful Report

Posted 1 year ago

“Horrible horrible experience. I ordered an Alice and Olivia dress and the chain was broken on the dress. I contacted them and they made it impossible to return or exchange it. Do not order for this company!”

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Posted 1 year ago

“Shoes broke in a few weeksa d ant first they offered me nothing saying it was wear annd tear and then after writing online reviews they offered me $30!! What about the rest of the money. I mean $30 doesn’t pay for anything. Seriously worst online retailer ever. Highly recommend staying away from the outnet.”

THE OUTNET.COM 1 star review on 30th June 2023

Helpful Report

Posted 1 year ago

“I had purchased 4 items vide order no 0904ZRP4E2301H on 14.04.23 but 2 of the items were too large for me and I wished to return them. The return invoice they generate is flawed (no HSN code/ address mentioning two countries - Italy and Hong Kong PRC) so that the courier service does not accept the same. I made numerous phone calls - ( to Kylie, Jess, Michelle, Ariel Luis and other Customer Care Consultants ) and was told that I could not receive a refund if 2 countries were not mentioned as the items are sourced from one country and billed from another. The courier service assured me that the customs will not release the parcel if 2 countries are mentioned. After numerous phone calls and a ton of headache finally the package was returned to me by the courier company as the customs would not accept it.”

Helpful Report

Posted 2 years ago

“I have been hang up the phone two times by the customer department and lost much time on endless email exchange in order to explain that I shouldn't pay for delivery fee as long as my order was above euro 300 (shop policy free delivery for orders above euro 300). Still not refunded this fee.”

Helpful Report

Posted 2 years ago

“This company is a scam. Do not order from them. All phone reps hang up on you and are incompetent. It took me an entire month to arrange a return. Matt, Justin and Iverson (phone reps) each hung up on me. The management team is even worse. DJ the "supervisor"and Carlito the "Manager" are just as bad as the telephone reps. They do not understand a thing about customer retention or customer service. Do not be fooled, although the site offers discount.. you are required to pay in other ways. What a waste of time and money.”

Helpful Report

Posted 2 years ago

“I’ve been shopping online for years and this has been the most stressful returns experience I’ve ever encountered. First I was told I needed to set up a UPS pick-up (only UPS) for the return, although DHL is also listed on the Outnet website as an option (and of which I have an easy drop-off point near my house). Then I received no less than three different pieces of guidance for how many Proforma (customs) forms I need to include with the package and where to attach them (three. No, zero. No, five). The final version I got verbally and requested it on email too, to be sure. UPS shows up and they need a DIFFERENT number of copies, which I didn’t have available. And to top it off, Outnet refused to extent my returns period to after Christmas, despite their inaccurate website and inconsistent advise, because….”we can’t!” Disgraceful customer service guys, especially for someone selling high-end stuff”

Helpful Report

Posted 2 years ago

“I bought Maje boots from OUTNET, that arrived damaged with scratches all over, clear signs its other been stored in the warehouse without a box or been worn and return by someone. I attached pictures to maje and explained in the email its unaccaptable, not only the delivery was delayed but it arrived in horrible condition. They replied in 5 working days (!), never apologised for this, and asked me to arrange a collection by UPS to return the boots. They said they can only exchange the item when it arrives (confirmation from UPS about collection is not enough to ship a new item), and warned it might take longer than usual, and my size might also be out of stock. I then replied and asked them if they can guarantee it will be next day delivery (as Im not going to pay for it twice?), no one got back to me since, followed up in 3 days - no reply. The solution the offered for shipping me a damaged pair of boots: ship it back, we will only exchange it when it arrives (with possible delays), we will take 3-5 working days to process this and IF your size is available we will ship a new pair, if not, in 2-3 weeks after shipping it back you'll get a refund. MAJE, you should stop working with Outnet right now, this is damaging to the brand. Most horrible customer support ever, instead of offering a sensible for what is their fault they scam people. AVOID AT ALL COSTS. I hope the manager of Geraldine, who suggested this to me, will read this.”

Helpful Report

Posted 2 years ago

“Recently purchased Valentino Garavani handbag. Product appeared non-genuine and used with scruff marks. Seeking return from The Outnet. As per other reviews to date, refund was only a partial refund (they have not refunded duty and shipping despite their return policy). Will now escalate via chargeback with bank. Will also look at other avenues to inform fellow consumers to TAKE CARE; BE CAUTIOUS. Despite >5 emails to THE OUTNET requesting full refund (for a faulty product; not a change of mind purchase) and quoting their refund policy, I was repeatedly told that duties and taxies are NOT refundable and that is their company policy. It was only after I sent them a snapshot of their own refund policy on their website that I managed to receive most of the refund. The shipping cost is still a battle in progress. This experience highlighted THE OUTNET’s incompetency and lack of disregard to their own company’s policy. This is appalling and evident of their wilful deception towards their customers. This is my one and only experience with THE OUTNET. Never again.”

Helpful Report

Posted 2 years ago

“Theoutnet.com is simply a dishonest, unprofessional and a scamming company. Don’t buy anything from them.”

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Posted 2 years ago

“Can anybody help me . I made an order . Never received it . I just want my refund . It has been WEEKS now . I call , I’m promised my refund . It does not happen . I then receive an email asking me to provide return details ??!!! AVOID THIS SCAM OF A COMPANY . You should be ashamed of yourselves .”

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Posted 2 years ago

“We try for 3 days to get a return label spoke to 4 different people, waiting hours on the phone. Just such a poor service.”

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Posted 2 years ago

“Wow - I wish I had read the reviews of this company before ordering from them. Absolute mess of a company. I would say they have terrible customer service but there is no customer service at all. They just send the same copy and paste responses without applying an ounce of common sense - I think they must do it on purpose to frustrate people so they won’t pursue their refund because no one can be as dim as the people I have spoken to and emailed. I won’t bore everyone with the details but very much sympathise with all of the other reviews on here. In short 2.5 months after placing the order I have no parcel and no refund. Still waiting for things to be resolved. I honestly think they just try and steal money from people and hope they get so annoyed that they give up. They also have no regard for people with disabilities because they think people can just pop here there and everywhere trying to chase down their parcel, which is something they should be doing!!”

Helpful Report

Posted 3 years ago

“I sent a return parcel containing £270 worth of clothes back to The Outnet. The parcel was the mistakenly sent back to me so I sent it back to them and now apparently it is on it's way back to me for the third time. I sent the original return 8 weeks ago. They have had my money for all that time and have done absolutely nothing concrete to help. They are very good at apologising but I am still waiting for my refund.”

Helpful Report

Posted 3 years ago

THE OUTNET.COM is rated 1.5 based on 126 reviews