THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.53

1.5 Rating 125 Reviews

14 %

of reviewers recommend THE OUTNET.COM

Company Reviews

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Metrics

1.5

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

THE OUTNET.COM 1 star review on 30th April 2024

Isabelle Du Bourg

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of converse sneakers with two tones and they sent me wrong pair with wrong colors. I sent them back to exchange, they sent me the exact same shoes, they didn't even switch the pair. I emailed them many times and they answered same thing that they would get back to me. I asked them if they didn't have a correct pair I would return the shoes, if not they should have corrected.”

Helpful Report

Posted 9 months ago

“When purchasing from Australia if the order is over $1000 they sneakly add duty (10%) to everyhting you order. This isnt added as a line item but discretly under each item in your basket. When you look at the toal you assume it is correctly adding up the items in your basket but when your order is over $1000 the total of your basket now includes 10% so 500+501 which should total 1001 will actually show the total as 1101 adding $100 to your order which you may not realise. Very sneakily presented on screen. IF YOU WANT TO OVERCOME THIS NEVER ORDER MORE THAN $999 OR SPLIT YOUR ORDERS. lOVED THIS SITE BUT NOT ANYMORE.”

Helpful Report

Posted 10 months ago

“AVOID this company! I would give it 0 stars if I could. I'm a Canadian who has been online shopping from numerous merchants for more than 20 years. This is the ONLY company refusing to refund sales tax and customs because I'm residing out of the EU. NEVER experienced this before. You'll definitely regret it if you're a North American customer who purchases stuff from this company.”

Helpful Report

Posted 11 months ago

“I bought a sundress (silk and viscose) since I wanted to avoid polyester. The quality of it seemed to be great but quite sensitive. It ripped suddenly. The answer of outnet was “that the damage to it was caused by wear and tear and is therefore not faulty.” I wore it only four times! I expect a better customer care if buying high end cloth! I will avoid this company.”

Helpful Report

Posted 11 months ago

“Horrible service! If you're in the EU and need to return an item, it's going to be a damn nightmare! This is what they wrote me in an email and they're not responding anymore: 'I am sorry to know that you want to return your order 0605Z7WR12401H. To return your order, kindly attach the return label outside the box. You can drop off the package at your nearest DHL service point. As an alternative, I am happy to arrange a collection on your behalf by providing your collection address and preferred time and date of the collection.' Also, they wrote this on FB: 'Hi, the collection is from 11am - 3pm. If DHL has not arrived after 3, please kindly call 08442480844.' So, call DHL in the UK lol. I've never experienced such unprofessionalism on any serious online store. Avoid them because you will not be able to return anything which is the core of online buying! They are only sorry because you will have to return items which does not fit!”

Helpful Report

Posted 1 year ago

“I ordered a leather shirt from MAGDA BUTRYM and THE OUTNET sent me a UNAUTHENTIC item. I have sent several emails and they have not responded to any. It is the worst online shopping experience I have ever had. I find it incredible that a luxury goods sales platform from the NET-A-PORTER group sends a FAKE item. I expected an urgent solution and repair of the damage but didn't come. In the photos it is absolutely noticeable not only that they didn't send the same item I bought but also that the item they sent is not from leather but plastic. The inside tag isn't even the authentic from the brand but a chinese tag. I contacted them through Instagram as Customer Service didn't answer emails and they say I can return if I am not satisfied.”

Helpful Report

Posted 1 year ago

“Dreadful service,no refund after waiting 6 weeks for a 425 euros dress ! These people are crooks and are blaming missing item on UPS but will not refund the money”

Helpful Report

Posted 1 year ago

“An outnet rep recommended a size and it was too large. It happens. I immediately asked for a return and exchange, another rep seemed to be helpful, package picked up on the next mnorning (tracking number I can see it is in their location - Italy). Since then no update, no exchange. I have contacted them twice by email, once on the phone (don't bother: call center in India, they have no aothroity and read you scripted answers). They don't update until they have received AND PROCESSED your return. For how long? who knows? DO NOT BUY from them”

Helpful Report

Posted 1 year ago

“I have been a customer of the Outnet for several years. I liked the Outnet, the variety of clothes and their speedy delivery. However, the latest experience with them has been negative. I have been waiting for a refund following the return of three items for almost two months. They are using UPS which is very unreliable and had apparently lost the package on the return. Now the package appears to have been found but I have not had any update on my refund. I hope this is resolved soon but it is a shame as I will think twice before ordering from them again.”

Helpful Report

Posted 1 year ago

“I would give them zero stars if I could. Very poor customer service and they don't honor promised payments and refunds even when you have proof of hundreds of dollars that they owe you. Do not shop here or risk being scammed.”

Helpful Report

Posted 1 year ago

“Thieves is all this company are,paid for DHL 3-5 day delivery still no delivery,just wish I had read reviews before ordering.I won’t be so foolish again.”

Helpful Report

Posted 1 year ago

“While the content and prices can be good, they take payment immediately, then it took 1 month for my order to arrive, and despite sending my return over 1 month ago I have still not received my refund. I raised two complaints and they just send the same generic response. And then after posting this review on Trustpilot they did a PR spin saying a member of the team had contacted me which is categorically not true.”

Helpful Report

Posted 1 year ago

“If we good give negative we would ammiright. I’ll keep this short- I’d never purchased from this site before but heard this was part of Net-a-Porter which is very reputable. I’ve ordered from FarFetch and Norman’s numerous times through the years and all luxury, designer badges. Gave this a whirl- ordered several pieces and returned several. A McQueen sweater being one of them. A few notes: I NEVER EVER alter or remove tags I don’t do funky stuff like wear an item and return it. You know- fraudulent returns- I don’t do that. Anyway received an email a week later saying they processed the return but all items had processed except the McQueen (the most costly item in the lot). I called and the rep told me they said they didn’t process that return because it’s been worn! I could not believe what I had just heard- the tags, the sweater, every thing was in exact condition it was in when it got to me. I don’t wear deodorant so I know there weren’t deodorant marks. I never wore that sweater. (And ps. The earrings I ordered which I sent back, look like they had been worn for years and were cheap. Super tarnished Zimmerman’s.) the rep hung up on me after I calmly told him how very very bad this is- that sweater was in perfect condition with every tag attached and wrapped in tissue paper when it was packed up. I called back and a rep told me they would put in a ticket. I woke up this morning to a partial refund of the item but still no emails. They didn’t send an email discussing the reason they didn’t refund that sweater initially and they haven’t s by an email confirming the partial credit. All forms of communication a reputable organization would do since this is a banking transaction and those are agreements that a merchant must abide by when accessing a customers financial institution. AVOID this place. I will be taking this up with my bank but what I headache. I will never ever order from them again.”

Helpful Report

Posted 1 year ago

“I have been scammed by the Outnet!! Please stay away from this retailer. When sending items back, they confirm receiving the items but will not pay out the refund. They have been classified as FRAUD”

Helpful Report

Posted 1 year ago

“This company is a joke! I had a store credit which they claimed they deducted but its not shown on the invoice which means I have to pay the whole amount! Dozens of emails stating absolutely nothing but insanity-stay away!”

Helpful Report

Posted 1 year ago

“I ordered a dress and need it in a week time, however 4 days past, it still hanging there showed waiting to be packed. Send couples email to customer service enquiry about it, not response at all. Don’t know what can I do now. A shopping made me into trouble.”

Helpful Report

Posted 1 year ago

“They sent me a wrong item. I have contacted the customer service and there still not a Solution after a few days.”

Helpful Report

Posted 1 year ago

“I have been a regular customer of the OUTNET for many years but recent experience is really bad. I can’t refund the items that didn’t suit me and I was given the explanation that the item is not refundable because it was purchased “on the final sale”. At the same time there was NO indication that the item is not refundable when I placed the order. It sounds like OUTNET is really cheating their customers. Is it legal???!!!”

THE OUTNET.COM 1 star review on 6th February 2024

Helpful Report

Posted 1 year ago

“It s a disaster Waiting since weeks for the refund”

Helpful Report

Posted 1 year ago

“It is a Desaster! I wait for the Regime singe 2 weeks”

Helpful Report

Posted 1 year ago

THE OUTNET.COM is rated 1.5 based on 125 reviews