THE OUTNET.COM Reviews

Name: THE OUTNET.COM
Rating: 1.51

1.5 Rating 129 Reviews

13 %

of reviewers recommend THE OUTNET.COM

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1.5

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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THE OUTNET.COM 1 star review on 26th June 2025

Lulu

THE OUTNET.COM 1 star review on 5th September 2024

Anonymous

THE OUTNET.COM 1 star review on 7th May 2024

R.A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We try for 3 days to get a return label spoke to 4 different people, waiting hours on the phone. Just such a poor service.”

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Posted 3 years ago

“Wow - I wish I had read the reviews of this company before ordering from them. Absolute mess of a company. I would say they have terrible customer service but there is no customer service at all. They just send the same copy and paste responses without applying an ounce of common sense - I think they must do it on purpose to frustrate people so they won’t pursue their refund because no one can be as dim as the people I have spoken to and emailed. I won’t bore everyone with the details but very much sympathise with all of the other reviews on here. In short 2.5 months after placing the order I have no parcel and no refund. Still waiting for things to be resolved. I honestly think they just try and steal money from people and hope they get so annoyed that they give up. They also have no regard for people with disabilities because they think people can just pop here there and everywhere trying to chase down their parcel, which is something they should be doing!!”

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Posted 3 years ago

“I sent a return parcel containing £270 worth of clothes back to The Outnet. The parcel was the mistakenly sent back to me so I sent it back to them and now apparently it is on it's way back to me for the third time. I sent the original return 8 weeks ago. They have had my money for all that time and have done absolutely nothing concrete to help. They are very good at apologising but I am still waiting for my refund.”

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Posted 3 years ago

“Well the website states original packaging. But they sell used products not in original packaging. Then when u explain that’s fraud, they return an email admitting they commit bait and switch consumer fraud in writing. See attached. Do yourself a favor, don’t deal w a company too stupid not to admit to their client and now the world that they commit fraud regularly. Geez!”

THE OUTNET.COM 1 star review on 9th June 2022

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Posted 3 years ago

“Tho the website stated they are a register dealer of designer products, and tho they maybe, they do not ship new/unused products in the original packaging. If u buy designer u know the branding is soooo important to maintain the value. I bought a pair of Choo boots from The Outnet at a great price. They came to me used/return by someone else and thrown in a plain white box with a single piece of tissue. No tags, no dust bag, no packaging, no box and the shoes where black and scuffed across the soles like they’d been worn all night. The company is in the UK. Literally my husband is a US/FL attorney whose practice is white collar crime and fraud and WE had a tough time getting this righted. Ultimately The Outnet either hung up on us or told us a manager would call us back but the never did. One lady from OUtnet customer service laughed at me and said “over a box?”when I told her my husband/attorney would called her. If u or ur significant other are not attorneys, I would stay sooo far away from order anything from The Outnet or if u just don’t want the absolutely horrendous service and to deal with a bootleg company. Now we have to go through filing a fraud claim with the credit card company. I will NEVER ORDER FROM THE OUTNET AGAIN. Beware, it’s a complete fraud.”

THE OUTNET.COM 1 star review on 8th June 2022

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Posted 3 years ago

“Hi all, I made an order one month ago of £500. They didn’t deliver the parcel to my door and no refund yet received instead they keep telling me they will need to get the parcel Stolen or lost back first. Please do not order from them at all they are scam and tiff. I hope Google will close their web site soon and all the bank should stop 🛑 ✋ make any transactions to Outnet group. So bad experience please do let your friends, family and add your story to all the social media platform. No one should buy from them any more”

Helpful Report

Posted 3 years ago

“I had a refund that’s been pending for 3 months and not processed, they stopped replying emails after awhile. Buy at your own risk”

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Posted 3 years ago

“I paid to overnight a dress and leggings for a wedding this weekend. The package arrived without the dress. Apparently they didn't have the dress and gave me a credit for the dress but never communicated this to me. I wouldn't have paid to overnight leggings and now I need to find another dress. I would have appreciated communication and a credit for the overnight delivery. The customer service person on the phone was not helpful at all. Ugh!”

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Posted 3 years ago

“I had two bad experiences with them in refund money i got up to 5 months and on April this year they reply my emails back to refund my money and supposedly receive by today and no comment still they didn’t refund my money back as they write 30 days not 6-12 months to receive the money and they want to run to them !! Please dont try to pay something with them”

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Posted 3 years ago

“Appalling service. Paid for next day delivery. Arrived 2 weeks after. Requested refund and didn’t turn up to collect 3 times. I’m still without a refund and no compensation offered. Order from elsewhere”

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Posted 3 years ago

“I bought a blazer which wasn't cheap even after the discount. After using it 3 times the fabric just started to fall apart around the seam, so that there is now a huge hole in it (appr. 10 cm). The Outnet refuses any assistance and refund, allthough the EU consumer protection law states otherwise. I'm schocked about their ignorance.”

THE OUTNET.COM 1 star review on 11th April 2022

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Posted 3 years ago

“The absolute worst! It is basically a scam. Its almost funny how Theoutnet nonexistent Customer service is a part of the their “business” strategy. Placed an order on 11.02 - it didn’t ship until 15.02. The tracking number was working for 1 day exactly (17.02) and soon became useless, so I tried to contact the customer service about the shipping - no result. I asked for a refund on 23.02. That was my mistake - I should have started a chargeback process with the bank right away. Today on 10.03 they inform me they are unable to proceed with the refund and are offering a store credit or to wait “until further notice”(what?). I did read reviews from customers in the same situation and I should have known better. If you are reading this please, do not order from this site. It is not worth it!”

THE OUTNET.COM 1 star review on 10th April 2022

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Posted 3 years ago

“I have returned some items and since 3 weeks the package is stuck in Bergamo, Italy. I called the outnet support 3 times so far, nobody knows more than i see in my apps tracking my package. And nobody is replying to my emails, complaint. And i have to be refunded with more than 200euros.”

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Posted 3 years ago

“Theountet has made me pay twice for the same order. This means that they have taken more than 800€ out of my account without my authorisation. The worst part is the lack of seriousness and professionalism with which customer care is reacting to my repeated complaints: it has now been 3 weeks since I have made them aware of the problem, and I still haven't received my money back or at least an explantion! Customer care is ignoring my emails and when I call them, they only tell me that they can't do anything and that I have to wait until the financial department gets back with more information. Taking customer's money during 3 weeks is simply unacceptable. Last time on the phone, customer care was even suggesting that they did not believe that my account has been charged twice, even though I have sent the proof weeks ago. Mistakes happen, but wouldn't a serious company correct them rapidly instead of ignoring the customer and not taking him seriously?”

Helpful Report

Posted 3 years ago

“They have sent me damaged handbag for over € 300 of my money poorly packed and further misshapen. Absolutely unreliable.”

THE OUTNET.COM 1 star review on 11th March 2022

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Posted 3 years ago

“Terrible customer service. In a mix up, I returned a pair of black trousers worth €180 that I had purchased from Hugo Boss and sent Hugo Boss a pair of black Victoria Beckham trousers that I had bought from The Outnet for €132. While Hugo Boss promptly contacted me to rectify the mistake sending back the VB trousers free of charge, The Outnet never did. Not only that, but after reporting the mistake they would still ignore the problem. It has been a month since this happened, and they have neither returned the trousers nor the money. They have cost me a total of €312.”

THE OUTNET.COM 1 star review on 4th March 2022

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Posted 3 years ago

“I have used The OUTNET for 15yrs plus. Not had a bad thing to say to them until 2022. I am currently owed £800 in a refund I sent back on 28th Jan & I am terrified I'm not going to get it. Customer Care is there BUT its ineffective. Spent a 4th call just now onto ARLIND who promised me AGAIN it'd be escalated. It wont be. I am in despair what to do. £800 & no one prepared to escalate it. DO NOT USE.”

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Posted 3 years ago

“Having tried now 9 times to receive my refund from 11th January with no outcome from customer services they just fob you off ( I returned garment by their selected courier with all relevant documents the same day as I received it) I have now had to go through Pay pal to try to collect my money £204 . They haven’t yet responded to them either! I have purchased many items from this company before they changed ownership with no problems. Too many people on trust pilot with the same complaints be careful!”

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Posted 3 years ago

“Products no warranty, very bad customer service. Bag sent from Hong Kong from different shop, very strange. Bag broken around within 2 months, customers service just keep saying 28 days can exchange and refund.”

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Posted 3 years ago

“I purchased a lovely pair of jimmy choo shoes and must admit I was worried after reading the the reviews The payment wasn’t taken until the parcel had been shipped I was notified of shipping then notified of delivery it did take 11 days to receive my package but they were worth the wait very happy”

Helpful Report

Posted 3 years ago

THE OUTNET.COM is rated 1.5 based on 129 reviews